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“First Rate Beautiful Vacation”

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Dreams Villamagna Nuevo Vallarta
Ranked #8 of 27 Hotels in Nuevo Vallarta
GreenLeadersSilver level
Kelowna
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“First Rate Beautiful Vacation”
Reviewed 15 February 2012

We spent the last week of January and the first week of February at this lovely resort. We had a tropical view room and enjoyed the peace and quiet as well as the view of the mountains. A great place to have coffee in the morning or relax after a day at the beach. The biggest surprise was the beach. Having been to several all inclusive on the Mayan Riviera I was not too thrilled when hubby suggested we try the west coast this year. We're "beach people" and I was so sure I'd be missing the beaches we'd come to love in the Playa area. Not so, the Nuevo beach is gorgeous. Miles and miles of walking and rolling surf that's just right to boogey board in (too mch fun!) As many have stated the one thing that really shines at this resort is the staff. They are completely service oriented and cannot do enough for you.
We enjoyed all the restaurants with El Patio being our favorite (the table for two right by the window is so romantic!). Thanks to our waiter Gabrielle who's service was impecable and personality was so warm and friendly. The coconut shrimp appy at the Seaside Grill was one of our favorites along with the filet mignon in blue cheese sauce at El Patio.
We took lots of day trip to places and used the bus system extensively. You just cross the street in front of the hotel and wait for the bus that has "Rui" printed on the windshield. This will take you to Walmart and the harbor area in PV, then you just transfer to a city bus to go right down town PV. Great way to get to know the area. We also got a day pass to Dreams PV and really enjoyed that as well. A whole different vibe there as it is in it's own bay and very lush and tropical feel to it. We had lunch at the seaside restaurant and it was fantastic.
Tip: If your in the mood for a massage walk out to the beach, turn right and walk down about the equivalant of 2 city blocks until you see a sandwhich sign on the beach saying "Patty's Massage". Hubby and I had an hour long couples massage for $55.00 total. It was to die for-so good I treated myself to a second one the day before we left!
The only negative comment I have is concerning some of the "clowns" that feel the need to drink themselves blind then yell and scream and generally make complete idiots of themselves at the expense of the other guests. Fortunately this only lasted a couple of days and everything quieted right down again.
An example of the "extra effort" this resort goes to was the Super Bowl party they threw on the beach. Huge giant screen projectors were set up along with several TV's. The entertainment staff were all dressed as football players, A massive beach buffet with everything from chicken wings, pizza, hamburgers, potatoe wedges, make your own sundaes and a ton of other food. It was decorated beautifully and they had worked all day setting it up, a bonus we really enjoyed. This is the type of "extra effort" is something this resort excels at!
Would we go there again - you bet! Great job Dreams!!!

Room Tip: We really liked the Tropical View room. After being at the beach all day it was nice to take a break...
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
10 Thank pawsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DreamsVM, Guest Relations Manager at Dreams Villamagna Nuevo Vallarta, responded to this review, 17 February 2012
Dear Guest,

Thank you for choosing Dreams Villamagna Resort and Spa. I am pleased to see that you found the service to be great and know that we have accomplished one of our main goals that is our guest satisfaction. Your recognition is crucial to maintain the positive attitude and enthusiasm; I would like to mention that reviews like yours, gives us the certainty that we are heading on the right direction and that we are able to make our guests feel at home. We are also glad that you enjoyed all of our restaurants; especially the patio, your room with a great tropical view and also agree that our beach is extraordinary for a long nice walk. I will let Gabriel know about your recognition.

Please keep in touch with our Public Relations Manager Brenda for any assistance on your next visit. I know that she is going to be very happy to take a good care of you.

Best Regards
Ivette Chavez
Quality Control.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,008)
Date | Rating
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English first
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 15 February 2012

It has been one month since we went to Dreams – We have not gotten a satisfactory response from management regarding the theft from our safe.
We had returned from a tour –to find the code on our safe had been changed – we contacted hotel staff – they opened our safe – we discovered that a large amount of money was missing –please note not everything was missing – they were hoping we did not notice - please note there was no damage to our room door or the safe –our room and safe were secure when we left for the day - if you have ever had the guest before you leave the safe locked you know how easy it is to get into the safe with the pass card and code
We contacted hotel management – but nothing has been done and they don’t seem to care- we have heard from other people that they have had the same problem in PV – we recommend to stay from away from Dreams

Stayed January 2012, travelled with family
Helpful?
13 Thank papa_bear855
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor, Canada
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 14 February 2012

Overall a very beautiful place. They tried to Americanize the food....I was expecting authentic Mexican cuisine. The bed was OK, had some difficulty sleeping because the mattress had an indent (were others have slept before) - it was well used. There were never enough towels, hand towels and washcloths - we always had to call for room service to provide them for us. One day we were without hot water - no showers - which was a little uncomfortable after a day at the beach.
The resort itself was very nice and clean - but signs of wear were apparent in the Gohan Sushi bar upstairs, the vanity tray in the bathroom and some plumbing fixtures were loose.

Room Tip: Bring washcloths and extra towels.
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  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
7 Thank Krrn789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DreamsVM, Guest Relations Manager at Dreams Villamagna Nuevo Vallarta, responded to this review, 17 February 2012
Dear Guest,

Thank you for your comments, this type of reviews helps us to detect areas of opportunity , be assured that your feedback is certainly being taken into consideration and acted upon.

We hope to see you back at your home away from home in the near future.

Best Regards
Ivette Chavez
Quality Control.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 12 February 2012

Very nice little resort. Clean, quiet & friendly. Exceptional staff & security. Food was very good in both buffet & alacarts. Large clean jr. suite with beautiful ocean view [5th floor]. Quick elevators [glassed in]. Very small lobby, 3 large pools [1 unheated]. Exceptional beach that is wide, smooth, level & runs for miles. Minimal beach vendors. Destination wedding people are a pain, as they are usually young & noisy & drunk. This resort is 60% private ownership, a fact that is not disclosed in the travel brochures. That long bank of white buildings you see in the literature is ALL private. All in all, a very nice facility. We would return.

Room Tip: Try to get ocean view 3rd. floor or higher.
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  • Stayed January 2012, travelled as a couple
    • Value
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Helpful?
7 Thank ronwake409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DreamsVM, Guest Relations Manager at Dreams Villamagna Nuevo Vallarta, responded to this review, 17 February 2012
Dear Guest

I would like to express our most sincere gratitude for your positive comments about our Resort. We are glad you enjoyed our restaurants and the beautiful beach.
On behalf of all the Dreams Villamagna family, thank you for staying with us, we are looking forward to receiving you again in the near future.

It is a pleasure!

Sincerely,
Ivette Chavez
Quality Control Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
47 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 12 February 2012

We had a great vacation at Dreams Villamagna. We were there 2 weeks with an ocean view room.
Rooms: Nice room - very large, modern, L-shaped couch, nice balcony with jacuzzi tub. Could use some more drawers or shelves, but a very nice room overall.

Restaurants: Food was quite good. The sushi bar on the roof is a nice touch, great spot to watch the sunset. Italian restaurant - Portofino was our favorite with an extensive menu. We went 4 times and it was delicious each time. Other restaurants are also good, could maybe add some items to the menu. The buffet was ordinary and didn't have a lot of choice but it was fine for breakfast. Room service breakfast was very nice- great to eat on the balcony. Oceana was nice for lunch. Would be nice to have something beach side for lunch.

The restaurant staff are really amazing - so friendly and helpful. The aswer to all our questions was "todo es possible" (everything is possible!). They always accomodated our special requests to modify or add to a meal. They work very hard and are friendly and effecient. They really make it a pleasure. This is true of the beach waiters as well - the service on the beach is amazing! They are there whenever you need them and always back in a flash with your drink fresh and cold!

Entertainment/Animation - we don't really attend or participate in much on these types of vacation but always take note. If this is important to you, I wouldn't recommend you go to this hotel. The team is not very present, not much going on.

Beach - a great beach for walking!! Not a ton of palapas on the beach but we were always able to get one and there seems to be a lot of turnover during the day so they become available. As mentioned the beach service is excellent - drinks are in large nice glasses and not tiny plastic ones. Blended drinks are made one at a time so always great! Beautiful sunsets on the ocean. We saw lots of sand dollars, tons of pellicans, many other birds, some star fish, and even a pod of dolphins of swimming by!

Pool - we spend most of our time at the beach, but the pool is beautiful at this hotel. Runs the whole lenght of the property - ending in an infinity pool. Very nice. We did miss the mattresses provided at other Dreams/Secrets resorts.

Couple of things that could be improved...Sales people in the lobby - there are lots of them selling something like time share (it's not actually time share). We were asked many times to "get our coupons" Once would be enough. While overall the hotel is great - they are lacking some attention to detail - an example: several times the towels in our room were not replaced so we had to call to get some. Other similar types of things, not big deals but so easy to fix so why not fix them! Anytime we did ask for something - it was always handled very quickly.

Overall - we would recommend Dreams Villamagna for a relaxing vacation. We'd like to highlight a couple of the staff who were really great: Luciano (World Cafe), Julio (Beach and pool) and Juan Carlos (Oceana).

Room Tip: Ocean view rooms are great to see the beautiful sunsets on the pacific ocean
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank orange-hats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DreamsVM, Guest Relations Manager at Dreams Villamagna Nuevo Vallarta, responded to this review, 17 February 2012
Dear Guest,

We appreciate you for taking the time to express your experience during your stay with us. It is very nice to know that you enjoyed our Italian Restaurant Portofino, in regards to the other restaurants, let me share with you, that we are changing our menus which you would love when you return. Your suggestions are greatly appreciated and taken in consideration by our different division’s managers. Please rest assures that I will let Luciano, Julio and Juan Carlos know about your recognition.
All of us are hopping to have the honor to serve you again.

Best Regards
Ivetee Chavez
Quality Control Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
british columbia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 February 2012

Just returned last night from a one week stay. We were part of a large group. Just like anything there were good and bad points to this resort Check in and out process needs some fine tuning .When you check out they make you fill in a survey before letting you leave , with only 3 people to handle this as well as people checking in most were not very happy. We were without hot water for more than 24 hours at one point .There was also issues with no towels in your room (not enough/notclean), some rooms had coffee makers some had alarm clocks some did not. If you are travelling with children be aware that the bathrooms are not very private. We found it odd that the bars ran out certain kinds of liquor. The beach is clean and well kept, great for walking! The staff is friendly and prompt, room service was prompt, the room service food could have been warmer.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dnd55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DreamsVM, Guest Relations Manager at Dreams Villamagna Nuevo Vallarta, responded to this review, 17 February 2012
Dear Guest

First of all, thank you very much for sharing your comments with us; all of them are seriously taken in consideration by our division managers in order to improve our services. I am happy to hear you enjoyed this beautiful beach... Our main purpose is to have all of our guests satisfied.

Once again thank you for your suggestions!!

Best Regards
Ivette Chavez
Quality Control Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 February 2012

We just came back February 10th from Dreams Villamagna as we celebrated our 41st wedding anniversary. First of all, the room we chose was on the 7th floor which is a preferred room ocean front. All the room have a whirlpool bath on the balcony. Its nice to relax before going to bed.The room was perfectly cleaned by our maid every day and at the time we requested. Even during her day off, she made sure that her replacement had the same schedule.
The hotel staff is so friendly; no matter where you go, you always get a smile and anything you request, they will try to make it happen. The public relation managers' Boni Rojas and Brenda Landeros tried their best to make our week memorable.

We had a special romantic dinner on the beach on our wedding anniversary. Thanks to Augustin who served us with professionalism and discretion. We also have to mention Luciano at the World Cafe. He is such a gentlemen. There are so many people to thank, and I cannot name them all, but here are the few ones to remember: Gabriel at the Italian restaurant, our maid, Evelia, Felipe at the Oceana restaurant, Montserrat, our concierge, and I will not forget the musician (guitar player and singer) Napoleon who made me cry.
The beach is quite long to walk and the sand, although very dark is fine with no rocks or seashells. The three pools are well kept and the one closed to the sea is not heated but its cool and refreshing. The sun doesn't come before 10h30 on the pool area due to the orientation of the buildings, so it's a little cooler at that time of the day.

The bartenders close to the pool and beach areas are very efficiant. They work very hard to please everybody. The restaurants, which you do not need any reservations, are quite good, no matter the food you order, it is always fresh ans delicious. You can also ask for something which is not in the menu and they will try to please you.

The premises are so weel kept. There is always someone scrubbing, painting, sweeping. Do not miss the Skybar on the 9th floor opened avery day at 6h30 except when there is a special celebration or event like weddings. The view is spectacular for sunsets. The sushis are quite good.

Again, many thanks to all the staff that made our stay so perfect.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank FrancineGB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DreamsVM, Public Relations Manager at Dreams Villamagna Nuevo Vallarta, responded to this review, 18 February 2012
Dear guest,

On the name of the Dreams Villamagna family I thank you for your preference to celebrate your 41st anniversary with us and for taking the time to share your experience. I am pleased to know that you enjoyed our preferred club and the service provided by our staff, our main goal is to satisfy our guests and comments like yours reassure us that we are doing a great job which we love to do; and to know that you liked all of the restaurants, including the Gohan Sky Bar, and you can not miss it while staying at Dreams Villamagna, I promise you that I will let Boni, Agustin, Luciano, Gabriel, Evelia, Felipe, Montserrat, and the pool bartenders about your recognition.


Once again thank you for choosing us. It would be a pleasure to assist you on your next visit, do not forget to contact me, I will be happy to host you again.

Best Regards
Brenda Landeros
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dreams Villamagna Nuevo Vallarta

Property: Dreams Villamagna Nuevo Vallarta
Address: Paseo de lo Cocoteros, Lotes 32 y 33, Nuevo Vallarta 63732, Mexico
Phone Number:
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Nuevo Vallarta
#6 Family Hotel in Nuevo Vallarta
#6 Luxury Hotel in Nuevo Vallarta
#6 Romantic Hotel in Nuevo Vallarta
#7 Business Hotel in Nuevo Vallarta
#8 On the Beach Hotel in Nuevo Vallarta
#8 Spa Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Dreams Villamagna Nuevo Vallarta 4*
Number of rooms: 229
Official Description (provided by the hotel):
Dreams Villamagna brings Unlimited-Luxury® to families, couples and friends in a picturesque setting with the Sierra Madre Mountains in the distance. ... more   less 
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Also Known As:
Dreams Villamagna Nuevo Vallarta Hotel Nuevo Vallarta
Dreams Villamagna Nueva Vallarta Nuevo
Dreams Villamagna Nueva Vallarta Hotel
Dreams Villamagna Nuevo Vallarta Riviera Nayarit

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