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Dreams Villamagna Nuevo Vallarta
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Reviews (5,188)
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2,820 - 2,825 of 5,188 reviews
Reviewed 15 February 2012

It has been one month since we went to Dreams – We have not gotten a satisfactory response from management regarding the theft from our safe.
We had returned from a tour –to find the code on our safe had been changed – we contacted hotel staff – they opened our safe – we discovered that a large amount of money was missing –please note not everything was missing – they were hoping we did not notice - please note there was no damage to our room door or the safe –our room and safe were secure when we left for the day - if you have ever had the guest before you leave the safe locked you know how easy it is to get into the safe with the pass card and code
We contacted hotel management – but nothing has been done and they don’t seem to care- we have heard from other people that they have had the same problem in PV – we recommend to stay from away from Dreams

Stayed: January 2012, travelled with family
13  Thank papa_bear855
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2012

Overall a very beautiful place. They tried to Americanize the food....I was expecting authentic Mexican cuisine. The bed was OK, had some difficulty sleeping because the mattress had an indent (were others have slept before) - it was well used. There were never enough towels, hand towels and washcloths - we always had to call for room service to provide them for us. One day we were without hot water - no showers - which was a little uncomfortable after a day at the beach.
The resort itself was very nice and clean - but signs of wear were apparent in the Gohan Sushi bar upstairs, the vanity tray in the bathroom and some plumbing fixtures were loose.

Room Tip: Bring washcloths and extra towels.
  • Stayed: February 2012, travelled with friends
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7  Thank Krrn789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DreamsVM, Guest Relations Manager at Dreams Villamagna Nuevo Vallarta, responded to this reviewResponded 17 February 2012

Dear Guest,

Thank you for your comments, this type of reviews helps us to detect areas of opportunity , be assured that your feedback is certainly being taken into consideration and acted upon.

We hope to see you back at your home away from home in the near future.

Best Regards
Ivette Chavez
Quality Control.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2012

Very nice little resort. Clean, quiet & friendly. Exceptional staff & security. Food was very good in both buffet & alacarts. Large clean jr. suite with beautiful ocean view [5th floor]. Quick elevators [glassed in]. Very small lobby, 3 large pools [1 unheated]. Exceptional beach that is wide, smooth, level & runs for miles. Minimal beach vendors. Destination wedding people are a pain, as they are usually young & noisy & drunk. This resort is 60% private ownership, a fact that is not disclosed in the travel brochures. That long bank of white buildings you see in the literature is ALL private. All in all, a very nice facility. We would return.

Room Tip: Try to get ocean view 3rd. floor or higher.
  • Stayed: January 2012, travelled as a couple
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7  Thank ronwake409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DreamsVM, Guest Relations Manager at Dreams Villamagna Nuevo Vallarta, responded to this reviewResponded 17 February 2012

Dear Guest

I would like to express our most sincere gratitude for your positive comments about our Resort. We are glad you enjoyed our restaurants and the beautiful beach.
On behalf of all the Dreams Villamagna family, thank you for staying with us, we are looking forward to receiving you again in the near future.

It is a pleasure!

Sincerely,
Ivette Chavez
Quality Control Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2012

We had a great vacation at Dreams Villamagna. We were there 2 weeks with an ocean view room.
Rooms: Nice room - very large, modern, L-shaped couch, nice balcony with jacuzzi tub. Could use some more drawers or shelves, but a very nice room overall.

Restaurants: Food was quite good. The sushi bar on the roof is a nice touch, great spot to watch the sunset. Italian restaurant - Portofino was our favorite with an extensive menu. We went 4 times and it was delicious each time. Other restaurants are also good, could maybe add some items to the menu. The buffet was ordinary and didn't have a lot of choice but it was fine for breakfast. Room service breakfast was very nice- great to eat on the balcony. Oceana was nice for lunch. Would be nice to have something beach side for lunch.

The restaurant staff are really amazing - so friendly and helpful. The aswer to all our questions was "todo es possible" (everything is possible!). They always accomodated our special requests to modify or add to a meal. They work very hard and are friendly and effecient. They really make it a pleasure. This is true of the beach waiters as well - the service on the beach is amazing! They are there whenever you need them and always back in a flash with your drink fresh and cold!

Entertainment/Animation - we don't really attend or participate in much on these types of vacation but always take note. If this is important to you, I wouldn't recommend you go to this hotel. The team is not very present, not much going on.

Beach - a great beach for walking!! Not a ton of palapas on the beach but we were always able to get one and there seems to be a lot of turnover during the day so they become available. As mentioned the beach service is excellent - drinks are in large nice glasses and not tiny plastic ones. Blended drinks are made one at a time so always great! Beautiful sunsets on the ocean. We saw lots of sand dollars, tons of pellicans, many other birds, some star fish, and even a pod of dolphins of swimming by!

Pool - we spend most of our time at the beach, but the pool is beautiful at this hotel. Runs the whole lenght of the property - ending in an infinity pool. Very nice. We did miss the mattresses provided at other Dreams/Secrets resorts.

Couple of things that could be improved...Sales people in the lobby - there are lots of them selling something like time share (it's not actually time share). We were asked many times to "get our coupons" Once would be enough. While overall the hotel is great - they are lacking some attention to detail - an example: several times the towels in our room were not replaced so we had to call to get some. Other similar types of things, not big deals but so easy to fix so why not fix them! Anytime we did ask for something - it was always handled very quickly.

Overall - we would recommend Dreams Villamagna for a relaxing vacation. We'd like to highlight a couple of the staff who were really great: Luciano (World Cafe), Julio (Beach and pool) and Juan Carlos (Oceana).

Room Tip: Ocean view rooms are great to see the beautiful sunsets on the pacific ocean
  • Stayed: February 2012, travelled as a couple
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8  Thank orange-hats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DreamsVM, Guest Relations Manager at Dreams Villamagna Nuevo Vallarta, responded to this reviewResponded 17 February 2012

Dear Guest,

We appreciate you for taking the time to express your experience during your stay with us. It is very nice to know that you enjoyed our Italian Restaurant Portofino, in regards to the other restaurants, let me share with you, that we are changing our menus which you would love when you return. Your suggestions are greatly appreciated and taken in consideration by our different division’s managers. Please rest assures that I will let Luciano, Julio and Juan Carlos know about your recognition.
All of us are hopping to have the honor to serve you again.

Best Regards
Ivetee Chavez
Quality Control Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2012

Just returned last night from a one week stay. We were part of a large group. Just like anything there were good and bad points to this resort Check in and out process needs some fine tuning .When you check out they make you fill in a survey before letting you leave , with only 3 people to handle this as well as people checking in most were not very happy. We were without hot water for more than 24 hours at one point .There was also issues with no towels in your room (not enough/notclean), some rooms had coffee makers some had alarm clocks some did not. If you are travelling with children be aware that the bathrooms are not very private. We found it odd that the bars ran out certain kinds of liquor. The beach is clean and well kept, great for walking! The staff is friendly and prompt, room service was prompt, the room service food could have been warmer.

  • Stayed: February 2012, travelled on business
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2  Thank dnd55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DreamsVM, Guest Relations Manager at Dreams Villamagna Nuevo Vallarta, responded to this reviewResponded 17 February 2012

Dear Guest

First of all, thank you very much for sharing your comments with us; all of them are seriously taken in consideration by our division managers in order to improve our services. I am happy to hear you enjoyed this beautiful beach... Our main purpose is to have all of our guests satisfied.

Once again thank you for your suggestions!!

Best Regards
Ivette Chavez
Quality Control Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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