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“Excellent in every sense - But agree with crazy shut down time”

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Paradise Village Beach Resort & Spa
Ranked #16 of 28 Hotels in Nuevo Vallarta
Certificate of Excellence
Reviewed 6 February 2012

At the start I need to say that this resort is truly 5 stars but for one reason - at 1030 at night it shuts down tighter than a frogs bum. Everything else about the resort is absolutely PERFECT. Best food and drinks ever ( make sure to go all inclusive - I assume it can get pricey on a " pay as you go plan". The facilities are absolutely some of the best I have ever seen. The rooms were great. I have written some pretty tough reviews of other places on trip advisor but I can say the only fault I find is that there is no place to even get a drink ( short of a 20 minute cab ride downtown) after 1030. Really, for the love of God Paradise Village, you have about 10 bars- cant you keep one of me open to at least midnight?

Other than that the resort is excellent. It is one of the best we have ever stayed at and we will for sure be back. We will just stock the fridge in the room and party in the room after 10pm. Oh well - that is a small price to pay.

Total evaluation is 4.5 out of 5 This is the highest rating I have ever gave on trip advisor.

Room Tip: Frankly, all rooms are great. No real need to upgrade because jr. Suites are excellent. Theone bedro...
  • Stayed: January 2012, travelled with family
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3  Thank Casspaige
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,286 - 1,292 of 2,362 reviews

Reviewed 30 January 2012

We are club members at Paradise Village and have vacationed there many times. We are accustomed to being welcomed with the greeting "Welcome Home", but this year the greeting seemed to be more unanimous. Not only were the bell men or door men giving us this greeting, but everyone seemed to be happier than usual to see us and wanted us to know they were glad to have us back.

Like many resorts in Mexico, Paradise Village has been affected by the perception that it is dangerous to travel to Mexico. However, nothing could be further from the truth when it comes to the Puerto Vallarta environs. In fact, with the renovation of the Malecon and other steps taken to prepare the city for the 2011 Pan Am Games, the place has never looked better.

Anyway, getting back to Paradise Village, it is truly a full-service resort. With all the restaurants, shops, spa, pools, golf course, marina, activities program and the most beautiful beach, one could spend an entire vacation within the resort itself. Although the resort is beginning to show its age in some respects, there is a new manager who is doing a wonderful job of improving the look with new furnishings and decor. And these changes seem to have given all the staff a new, upbeat outlook, too. So if you want to be pampered and made to feel very important, Paradise Village is a good place to spend a vacation.

  • Stayed: January 2012, travelled as a couple
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5  Thank pvrlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2012

If you want an amazing experience by the ocean this is the place to go they have rules and for me and my husband is what we like . After 11pm you cant do any noise around the corridors in your room you can make whatever noise you want . It has everything to make you confortable the spa is magnificent ,the pools are delicious and the food outstanding if you want night life you can go to Puerto Vallarta and party all night.

Room Tip: Ocean view rooms
  • Stayed: December 2011, travelled with family
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3  Thank Enriqueta2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2012

Stayed there from the 17 until 26 of Jan room 3303.Had a problem at the time we checked out.Director was suppose to get in cotact with me and as of yet i haven't heard from noone.I WILL NOT LIST THE PROBLEM YET AS I DON'T THINK IT'S FAIR TO PARIDISE VILLAGE.If i don't hear back within a reasonable time i will. I Have Stayed at Pardise Village for 8 times and this has been be first time being unhappy.Looking to hear from someone soon.

Stayed: January 2012, travelled with family
1  Thank waiting888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2012

we stayed here allinclusive from jan. 1st till the 18.we were in the coba tower room 3420.the room itself was awsome. two very comfy beds.kitchen with granite tops.full size fridge,dishwasher,stove,and
convection/microwave oven.good size bathroom with lots of counter space.we had a nice size
baloncy. only bad things about the room was we had a view of the resort arcoss the road and the pillows are hard. you can get as much cans of beer[4 kinds] and pop and water and bring
it to your room and stock up your fridge at n/c if your allinc.we spent every day at the quiet
pool. waiters bring you drinks and food from a terrific menu. breakfast was buffett style with a egg & waffle station. fruit, bacon, sausage etc.lunch you could have at the snack bar or
alacart.suppers were alacart or 3 different themed buffets weekly. i must say the food was
out of this world. i love shrimp & i had it at least 20 times during our stay. the shrimp cocktail
8 huge shrimp was fablous.steaks,fish,chicken,salads they had it all.even steamed mussles
you have to sing for everything you order even though you are allinclusive.most people are
not. we kept track of our bills which totaled 4668.00 which totaled more than we paid for our
room. we flew down on airmiles.the only money out of our pocket at the resort was tips.
the staff are wonderful. after a few days the know what you drink and bring it before your
glass is empty. best part all beer is bottle or can.the beach is the best we have seen in pv.
everything about this place was 1ST class and we will return.

  • Stayed: January 2012, travelled as a couple
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9  Thank bigedd47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2012

My family and I just got back from a week of disappointment, this hotel is not an all inclusive totally, only if you go to bed at ten! No food or drink after 10:30, unless you pay for room service, or go to the mall and buy your own booze and mix and snacks... I have traveled a lot and never, ever, had an all inclusive end so early in the night! The web site says there is a disco, and there is, but it hasn't been open since January first! The beach was lovely but no entertainment, sports happening, as in volleyball, entertainment committee, was non existent. Every single thing you put to your mouth , water , coffee, food, or booze, came with a bill that they discount but expected a tip every time and not when you choose to...and i guess we didn't tip big enough one night at dinner and they actually called our room to say did we mean three times the amount, we left 50 pesos, and they asked if we meant 15 American dollars! Disgusting! The beach was nice, weather was ok, but our best day was when we left the hotel and went to adventure tours and went zip lining, and repelling. Over all if u have small children, or are older and go to bed early this is the place for you! If you want to have fun with other adults or your team age children , do not stay here! At the end of the week, with groceries , we payed an extra thousand dollars , disgusting for an all inclusive! Completely unsatisfied! Oh and expect an almost four hour time share deal, pressure to buy, they say it is a welcome tour, ya right! Hope this helps someone!

  • Stayed: January 2012
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7  Thank bluemissy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2012

Myself, my wife, my two daughters, aged 4 and 20 months travelled to PV on Jan 11 to the 18th. We've been to other all-inclusives in Mexico before and decided on this place to try something new and because of the room options available (2-bedroom, 3 bedroom, etc.)
As a family travelling from Winnipeg with two little ones, its proximity to the airport was also a factor (less than 15 minutes away).
When we first arrived at Paradise, our first impression was a very good one.
The hotel and grounds were extremely well-maintained and the staff quite friendly.
And then we checked in and things changed.
Again, the staff at the desk were quite nice but it wasn't until they started going through the list of what was and what was not on the all-inclusive plan that raised my eyebrows. Some of it was alcohol choices (some wine, spirits, liqueurs) but other was certain properties on the grounds (the gelato shop on the beach for instance). Not a deal-breaker by any means but try telling kids playing in the hot sun that the ice cream they see on the beach isn't included in the plan.
After that, we got the customary wristbands given at other all-inclusives and then set off for lunch.
This was where we got the biggest surprise.
In order to get anything to eat, even a piece of fruit, you will need to sit down and wait for a waiter. He will then order it for you and then you must wait until he returns with a bill (always discounted 100 per cent) that you must sign before you can leave.
Most other all-inclusives give you pretty easy access to anything at the resort, be it beer by the pool or a midday snack.
Here, it's a bit of an exercise and time consuming to do so.
That said, once you figured out the steps, you adjusted your eating habits and schedule accordingly, but still, if you want a sandwich, be prepared to wait for it.
Since we had young kids, we decided it best to have extra food in our room to offer them without having to walk down and order something, and just outside the security gates is a fully-stocked supermarket. We ended up buying various things from there most days (milk, snacks, juice, chips etc.) to have in our room since we had a full-sized fridge.
Still, the majority of serving staff was very polite and attentive but be prepared to tip at most bill signings if you want that to continue.
On the food, the buffets were pretty decent (if you want bacon in the morning, you have to ask the chef behind the buffet for it--they don't keep it in plain view) but the quality of the meal was much better when you went a la carte instead.
They have a different theme night each night to add variety to the meals and they did a great job of it, especially the Mexican fiesta night.
In the lobby, there are quite a few folks pushing timeshares but after a brief introduction and a no thanks, they left us alone the rest of the week.
The beach is excellent and the sand nice and soft. Each day they made sure there was no garbage or litter about.
Our room was a 2 bedroom and the size was perfect for our family with two huge balconies to boot. Lots of space to kick back and relax. One thing I quite liked was that every room had it's own independent cooling switch. So, if you wanted the living room to be very cool and the bedrooms not (or vice versa), no problem. We found the beds pretty firm, almost a little too firm.
On the grounds there is a parrot and tiger exhibit too so if you're bringing children, make sure to go by and see them.
Overall we had a wonderful time even though the whole signing for everything was a bit of a bother.

Room Tip: We stayed in the Coba tower which is a touch further from the beach (a beautiful two minute walk at...
  • Stayed: January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank Brandon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Paradise Village Beach Resort & Spa

Address: Av. Paseo de los Cocoteros #1 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Nuevo Vallarta
#11 Top resorts Hotel in Nuevo Vallarta
#11 Spa Hotel in Nuevo Vallarta
#12 Family Hotel in Nuevo Vallarta
#16 On the Beach Hotel in Nuevo Vallarta
Price Range: $134 - $379 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Paradise Village Beach Resort & Spa 3.5*
Number of rooms: 700
Official Description (provided by the hotel):
Discover your Paradise! Elegantly situated in the heart of Nuevo Vallarta, Riviera Nayarit, located within its own peninsula all set against a spectacular tropical backdrop, Paradise Village Resort and Spa is an all inclusive and European plan all-suite designer accommodations beachfront hotel, is a five star development that offers a gorgeous beach! Just 15 minutes away from Puerto Vallarta International Airport. ... more   less 
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Also Known As:
Paradise Village Hotel Nuevo Vallarta
Paradise Village Beach Hotel
Paradise Village Nuevo Vallarta
Paradise Village Puerto Vallarta
Paradise Village Beach Resort & Spa Nuevo Vallarta, Riviera Nayarit

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