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“Great for family vacations, but pushy sales people”

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Paradise Village Beach Resort & Spa
Ranked #16 of 28 Hotels in Nuevo Vallarta
Certificate of Excellence
Level 3 Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great for family vacations, but pushy sales people”
Reviewed 3 April 2012 via mobile

We are currently staying at Paradise Village. We have several days before we head home, but I think we have seen and experienced enough to capture the resort.

First, as many others have said, this is a great destination for a family vacation. It is very family friend. There is lots to do both for those with young kids as well as teens and twenty-somethings. In fact, there seems to be a good number of teens vacationing with their parents and college kids here as well. All seem to be having fun.

The facilities are generally well maintained. I disagree with those who say it appears run down. However, the experience is not the same as when we have traveled to Marriott or Westin time shares. Many of the basics are missing -- no dish washer detergent or paper towels and the number and variety of dishes, plates etc for cooking is more limited. However, there is daily maid service included. We have done a mix of cooking in the room, which has a full-size kitchen and eating out. The resort has a number of restaurants, snack bars etc.

My one major complaint thus far is that we were told upon check-in that we were being upgraded from the studio we reserved through an Interval International exchange to a one-bedroom unit. In fact, we were not upgraded and when I inquired about it after the fact, I was informed by a less friendly staffer that they were overbooked and there were no other rooms to move us. We did reserve a studio, so we did not get taken. It was just a disappointing after being told we were being upgraded.

The other big complaint is the non-stop sales pitches for the timeshare. We did do the sales tour to learn more about the property and for the promotional offerings. But the tour and pitch took 2-1/2 hours as opposed to the promised 90 minutes. We were upfront with Karla about our reasons for taking the tour, but her demeanor changed at the end when we repeatedly insisted we were not interested. We had to deal with three more pitches from the manager and another guy, Roberto, who "just wanted to save us money." Again, we knew we were going in for a pitch, but it was ridicuous how they would not take 'no' for an answer. The pricing was also high for the property -- starting out at $48,000 and finally dropping to around $12,000. They also kept trying to convince us to trade in our Marriott property.

Back to the resort...there is a lot of activity at the pool. The kids love the slides. The beach is beautiful. And the weather is perfect.

This is definitely a nice property and worth considering. I can see us coming back.

Stayed March 2012
Helpful?
Thank Brett L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (585)
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Chicago, IL
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 April 2012

We stayed at the Paradise Village 5 nights/6 days at the end of March. Check in was incredibly slow. Our room had a great layout for a family of 4- two bedrooms and 2 bathrooms with a living/kitchen area. Our room smelled musty constantly. Our room overlooked the parking lot/alley and when we asked about that they said that is what we paid for. (Hmmm, we paid over $6000 through United Vacations.) The beds and pillows were like rocks- I have never slept on a more uncomfortable bed in a hotel in my life. The bath towels were literally the size of hand towels- tough to dry with. The food was ok, not a great selection. We did the all inclusive plan but be aware that not everything is included. At other all inclusives we have stayed at it is truly everything, here there are places within the resort (ie: ice cream, coffee shop) that aren't included. The staff was very nice and worked very hard to make everyone happy, although remember it is Mexico so everything takes a bit longer to get. There was a lot for our kids to do and the beach is beautiful and well kept. Overall it was a nice week but with so many other hotels in the area I would like to try another rather than going back to this one.

Room Tip: Rooms on Marina side or ocean side have much better views. Alley side rooms are noisy. 2 bedroom s...
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChicagoSunSeekers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paradisevillage, General Manager at Paradise Village Beach Resort & Spa, responded to this review, 23 April 2012
Thank-you for the review of Paradise Village for TripAdvisor. Your post contained many great points and suggestions for the resort, and we follow-up with each review to ensure the valuable feedback from all the TripAdvisor reviews have been seen by both staff and management.
The review system on TripAdvisor is great because its honest and direct - it tells us where we shine and where we need improvements. From your post, our staff members and their service is part of the charm of Paradise Village, as they go out of their way to make our guests and timeshare owners feel at home. You also mentioned our great beach - one of the best on the Banderas Bay shoreline. With an attentive wait-staff ready to take your drink and food orders throughout the day, we know that those who want to unwind on the beach will be able to do that.
Thank-you again for the review of Paradise Village, and we look forward to the next visit with your friends and family.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Angeles, Washington, United States
2 reviews
Reviewed 1 April 2012

We had a wonderful time. The activities team, Davie, Ana Banana and the others were wonderful with us and our children, ages 4 and 7 (and cousins 5,7 & 10). This was our first time there. Great and safe for the whole family!
Check in took too long
one bad experience in resturant not very good service. but overall great food and people

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pamela N Chad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paradisevillage, General Manager at Paradise Village Beach Resort & Spa, responded to this review, 23 April 2012
Thank-you for the review of Paradise Village - and specifically the Activities Team who work tirelessly making sure there are fun events and activities planned each day. The Activities Department plans stuff to do for both the kids and the adults (aka big kids) who want to have fun and meet other Paradise Villagers. Some of the more favorite activities include the Tequila Volleyball and the Sun Dance - for the kids there are scavenger hunts, dolphin and sea lion visits and much, much more.
The free boogie board rentals are a great way to keep older kids and teenagers in the group busy - and our patrolled private beach is reassuring for parents who know an extra set of eyes is watching.
Each year the Activities Department plans new events and games to play, making each year a little different. This is great for our timeshare owners who don't want to do the same things year after year after year. With something new to experience and enjoy while on vacation at Paradise Village, we know its just one more thing to anticipate when coming down here for your much-needed vacation.
Thanks again for the review of Paradise Village, and we look forward to your family and friend's next visit to Paradise.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 31 March 2012

12 members of the family, aged 1-1/2 to 70+, vacationed here together for the second time in 3 years. We each had 2 bedroom suites, which were roomy, clean, and had 2 baths each. There are 2 large pools, and we stayed at the main pool which was hopping with activity. The beach is right on the property, and great for daily walks. The older kids boogie-boarded daily and we were never concerned about letting them go off together. Plenty of chairs by the pool and on the beach.
The food was fine, the service slow, sometimes ridiculously so. However, having travelled to various spots in Mexico, I've found this to be a somewhat consistent issue and try to roll with it.
No issues with the time share folks - we were never harassed by them. One suggestion - get a room higher than the first floor if you want to sit on a balcony and not hear the roaring of the a/c.

Room Tip: Avoid first floor unless you want to listen to the a/c while relaxing on your balcony.
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  • Stayed March 2012, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank elisevh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paradisevillage, General Manager at Paradise Village Beach Resort & Spa, responded to this review, 23 April 2012
Thank-you for the review of Paradise Village - its always great to hear how new visitors to the resort truly loved the services, features and staff members who help make Paradise Village a slice of Paradise. Each day, new visitors arrive at our gates - some of whom have never been to Mexico before.
We try to make everyone feel at home - welcoming our new and returning guests with friendly smiles and a 'can-do' attitude. It helps our guests and members feel that Paradise Village is like their second-home, where the welcome-backs are akin to visiting a distant relative.
The Activities Department has daily events and games ready to keep our young and young-at-heart entertained, and it’s a great way to meet other Paradise Villagers also on vacation. Over time, our returning members build their own group of friends and families who plan their vacations at the same time. This kind of camaraderie is a perfect example of how the resort can build lasting relationships between guests - further strengthening the bond a family has with the resort.
Thank-you again for the review of Paradise Village - we look forward to your future visits.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake Oswego, Oregon
Level 4 Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 30 March 2012

We were here (family of four with teenagers) on Spring Break. Initially, we felt very harassed by the time share people (they had a very hard sell). We did not attend any presentations. Check-in took a very long time. It was unbelievably convoluted for something that would be conducted with ease at other places. We had gotten a timeshare through Integral and, although the price of the room was good for one week ($800 for a 2-bedroom), the all-inclusive 'deal' once we got here was a nightmare ($89 per person per day or $360 per day). Find that deal online. This resort for almost $500 per day. Completely unreasonable. As well, if you want anything extra, including access to the gym, it's $10 per person per day. We did buy a $3.33 per drink special, but unless you ordered it upfront, they did not accept your coupon. The aesthetic is kinda tacky, with tigers in cages and pseudo-Mayan statues and such. There is a taste problem here. However, the staff is lovely, very kind and accommodating; the maids did a spectacular job. We stayed at Marival in 2010 and much preferred the accommodations. Nice for families. Fairly active activities schedule, if you like that sort of thing. Clean and safe.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 130Shauna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 March 2012

Our experience overall was very good.

Love the gardens and grounds - they are very well kept, everything is clean and tidy, they are always cleaning and watering. It is lush and exotic. The beach is very nice with lots of beach huts and chairs. Lots of room. There was also a fair amount of seating around the main pool. The slides were working which all the younger kids were enjoying.

The rooms were very nice. Spacious, and includes a nice and clean little kitchenette for preparing your own food and drinks when you want to. The patio was very spacious, our view was out of the main tower over looking the marina which is beautiful too. In a 1-bedroom unit, in the main building on the 8th floor, the bed is very nice. But the pull out couch is terrible. Our son slept on the pull out couch and it didn't matter to him, but I tried it one night and it is *not* comfortable.

The maid service was great.

There is a mall and other restaurants close by and you have lots of options for food, ice cream, coffee and activities what you can do.

We were happy with the staff and servers were awesome, everybody provided great service and recommendations on where to go and where to get stuff.

Overall it was great, and we would definitely go back.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank C R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paradisevillage, General Manager at Paradise Village Beach Resort & Spa, responded to this review, 23 April 2012
Thank-you for the review of Paradise Village from the perspective of a family travelling to the resort for the first time. As someone who most likely travels to different resorts each year, it’s great to hear that Paradise Village is on-par with the world's best vacation destination resorts.
To achieve this high level of customer satisfaction, each staff member is trained to deal with our visiting guests and returning members. The courtesy manner and friendly faces are great because smiles are so contagious - our guests respond to the our friendly staff members by returning each year.
Each of us working on the resort know there are thousands of resorts for someone to choose from when selecting their vacation - and when they repeatedly visit Paradise Village we and our coworkers are giving our 110% to make sure each guest completely enjoys their vacation.
Thanks again for the review - we look forward to serving you and your family on the next visit to Paradise Village.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Simi Valley, California
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 March 2012

I was very impress by the front of the resort!! water fall pyramid! Check in was fast and easy no problems, The plaza gave us a choice to do something different. Draw back was that if you wanted to continue with your party or fun you had to take a taxi into Puerto Vallarta which was about 20 to 30 minutes away! All bars close at 10:30 pm if you did not have any beer or wine in your room you are out of luck. So always stock up if you don't want to go into town. Staff was great, games for the family were great, food was no different then what you get at home, and this is why a would stay at old Puerto Vallarta instead of New Puerto vallarta. Overall this place is fantastic. Check out!!! avoid the lines by paying your bill the night before it works for us>

Room Tip: Tower UXMAL is nice and quiet, and by a pool.
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  • Stayed March 2012, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarlinPoolco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Paradise Village Beach Resort & Spa

Property: Paradise Village Beach Resort & Spa
Address: Av. Paseo de los Cocoteros #1 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Top resorts Hotel in Nuevo Vallarta
#11 Romantic Hotel in Nuevo Vallarta
#11 Spa Hotel in Nuevo Vallarta
#12 Family Hotel in Nuevo Vallarta
#16 On the Beach Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Paradise Village Beach Resort & Spa 3.5*
Number of rooms: 700
Official Description (provided by the hotel):
Discover your Paradise! Elegantly situated in the heart of Nuevo Vallarta, Riviera Nayarit, located within its own peninsula all set against a spectacular tropical backdrop, Paradise Village Resort and Spa is an all inclusive and European plan all-suite designer accommodations beachfront hotel, is a five star development that offers a gorgeous beach! Just 15 minutes away from Puerto Vallarta International Airport. ... more   less 
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Also Known As:
Paradise Village Hotel Nuevo Vallarta
Paradise Village Beach Hotel
Paradise Village Nuevo Vallarta
Paradise Village Puerto Vallarta
Paradise Village Beach Resort & Spa Nuevo Vallarta, Riviera Nayarit

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