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“Great stay-worth the trip” 4 of 5 bubbles
Review of Hotel Riu Vallarta

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Hotel Riu Vallarta
Ranked #15 of 27 Hotels in Nuevo Vallarta
Certificate of Excellence
Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great stay-worth the trip”
4 of 5 bubbles Reviewed 13 February 2012

In preparing for my trip I did a LOT of research and read more reviews than I care to admit. At the end of the day its more important that you know what is important to YOU when you travel and then find a resort that best reflects that.

This resort was lovely. We had a junior suit facing the courtyard and the view was lovely any time of day or night. Yes, it was a bit noisy while shows were going on but they end promptly at 11PM, sometimes earlier. Also if you close the patio glass door, it is a lot less noisy. Nothing you can't sleep through if you are a go to bed early type. The rooms were clean, housekeeping was great and the bed was comfortable.

The food was good-I would say a 4/5. The Sir George a la carte was excellent and the buffet was too. The Asian place was a nice change (kind of average) and was more like a speciality buffet for a smaller group. The BBQ place was tasty and kind of had a back yard BBQ feel to it.

The staff were all very friendly and the service was prompt pretty much everywhere. No complaints there. The always were giving you the opportunity for feedback - nothing is ever perfect but they worked hard to make you happy. We wanted an extra pillow and had one in 20 minutes, in the evening when I imagine much of housekeeping had gone home. Try getting that service level in most Canadian/US hotels.

We locked up our valuables but had not issues with anything disappearing. In fact I am pretty sure I would have lost some stuff on my own if house keeping hadn't taken the time to tidy things up for me a bit and put things in a safer place. I felt totally safe at all times at this resort and walking in the area.

Pools were nice and there seemed to be activities going on there from time to time. Beach was beautiful-whether you love full sun or shade you could easily find a spot any time of day that would suit you. You can also walk for miles on the beach which is nice-very safe and neat to see other resorts and condos' beach areas. Water is a nice temp and the waves are fun for visitors of any age.

I found the crowd at this hotel to be a even mix of families, seniors, younger couples and friends travelling together. There was a blend of Canadians, Americans and Mexicans too (and a handful of Europeans). Guests seemed pretty easygoing and respectful to one another. People had a good time but no one seemed to be getting out of hand as far as we saw.

I'd go back to this resort again. it was good value for money and they were really professional.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank Laurenator1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,370)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Russian first
  • Spanish first
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English first
Sudbury, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 13 February 2012

Just returned from a 1 week stay - Feb. 3-10/12. All of the staff were extremely friendly, helpful and the service was very good. Hector at the Pool was excellent.Grounds were well maintained and hotel was very clean and that is where the the good reviews end.

The beds were extremely hard with the smallest pillows I've even seen at a resort. My back is still sore. Between being uncomfortable and the noise, had mostly sleepness nights.

Drinks on average were lousy, watered down with fountain pop. Used bottle pop from room to make a lot of drinks. Had to ask for the better brands of alcohol or they just served you the cheap stuff.

Food was ok - general fare at AI restaurants. Sir George Al La Carte Restaurant was ok, other two Al La Carte Restaurants were terrible.

Beach was fairly nice - water very murky.

Definitely would not return to this resort a/o recommend to anyone else.

  • Stayed February 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Comet966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatineau, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 13 February 2012

This was our first time at a Riu and we were really impressed. We found the service great, the food good, the staff friendly and always willing to help. The rooms are very clean.
The entertainment staff is friendly and the dancers in the nightly shows are very good. The beds are a bit hard but still comfortable. The mini fridge in the room contains soft drinks, water and beer. The say they restock every 2 days but they never did. We had to call the front desk to get more. The only negative comment is the lack of sunny spots and chairs near the pool. You need to get out of bed early to reserve a chair in a sunny spot at the pool.

Room Tip: If you are a light sleeper or usually go to bed before midnight, don't get a room courtside. It...
See more room tips
  • Stayed February 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Claire G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sk
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 12 February 2012

After reading some of the reviews my husband and I didn't know what to expect. We were very impressed with our whole stay here. The staff are the most helpful and friendliest people around. We were treated wonderfully. The beach is amazing, lots and lots of chairs, miles to walk, clean and not to crowed. Even though the hotel was full there still was enough space between people to be comfortable. The only thing that I did not care for was there were 3 women who thought it was okay to go topless. I personally found them to be distgusting as this is a family resort with lots of kids around. If you want to be like that, go to a nude beach so the rest of us don't need to look at you. The food was great. The buffets had tons to choose from and the food varied every day. They make the best pizza. The only thing that we won't rave about is the al le cartes. They were good but not like the DREAMS as we were used to. We didn't have to much to choose from and had to make reservations. We ate at the flamingo and sir george. We never tried the asian place as we don't eat sushi. We were concerned about having stuff stolen from some of the reviews we read but never had a problem or heard of anyone else having one. We definatly locked all our valuables up though. The bar staff was great always had people coming down to the beach to see if we wanted something. The entertainment staff was always walking around and talking to everybody. We did notice managers always around in the buffet area and court yard asking how everything is going. As other reviews the wine was not good at all. I found the beds not a problem they didn't seem to hard, we had a junior sweet with king bed. The rooms were pleasent not as good as I was expecting but nothing to complain about. Never had a problem with noise. Everyday our room was made up and our fridge restocked. We asked for extra water and beer and always got it. Never had to call down for anything. We would come back here, and we were glad to look past the negative reviews because there are some people who no matter what they get will never be happy. I am a picky person and would not have any prolem recomending this hotel to anyone!!!!!!!!!!!!!!!

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank beachbabeSk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, Michigan
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 11 February 2012

We just returned from Mexico and had a fabulous vacation at the Riu Vallarta. Rooms are spacious and the housekeeping was top-notch. Staff was friendly and fun from the moment we arrived. Food was plentiful and tasty. If you can't find something to eat here, you must be super picky and that is sad. The Steak House Restaurant at the beach is a must. I had the Rib-eye steak and it was really good!! Plenty of chairs at the beach. Did notice that the pool area filled up early, but that's par for the course it seems. Plenty of palm trees for shad or you can rent an umbrella for $10.00 for the entire day. Grounds are very clean and well groomed. The usual activities available all day. We stayed in rooms 5061-5062-5063 and had a courtyard/partial ocean view. We will definitely return

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sandhaji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garden Bay, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 11 February 2012

This was our fourth time at Riu Vallarta and we stayed for four weeks. We can't say enough about how good the service, food and entertainment is. The staff go out of their way to make sure you're having a good time. The food is always excellent at this hotel and the rooms are always clean. This year was special because there is a local kitty who visits each night about 8:00 pm and the hotel don't mind if you feed him. He'll cuddle with you and give you lots of love, so if you're missing your pet, be sure to find this little guy.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Janet T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aldergrove, Canada
1 review
3 of 5 bubbles Reviewed 11 February 2012

My husband and I spent 2 weeks at the Riu Vallarta from Jan 26 to Feb 9th. The waiters were excellent and the service was great. We were very dissappointed at the hotel managers excuses for the lousy bed. He told us that in Spain people slept on hard beds and it is to be expected. We then waited 3 days for a foam mattress topper, and then finally ordered 12 more pillows to sleep on. The hotel really needs sound proofing as you can hear everything at all hours of the day, or night.If your looking for a peaceful relaxing vacation, Iwould not suggest this hotel to anyone.

Room Tip: Ocean front rooms are better in the north tower, but smelled musty.
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  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank m p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Vallarta

Property: Hotel Riu Vallarta
Address: Av de Los Cocoteros s/n | Lote Hotelero G, Nuevo Vallarta 63732, Mexico
Phone Number:
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Nuevo Vallarta
#10 Family Hotel in Nuevo Vallarta
#11 Top resorts Hotel in Nuevo Vallarta
#11 Spa Hotel in Nuevo Vallarta
#15 On the Beach Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Riu Vallarta 3.5*
Number of rooms: 445
Official Description (provided by the hotel):
* In Riviera Nayarit, overlooking the Pacific Ocean * Located on Playa de Flamingos beach, 2 km / 1.5 miles from Nuevo Vallarta * Complimentary sun loungers on the beach * 9-story building * 3 km / 1.86 miles from various shops * 13 km / 8 miles from the airport * 1 km / 0.62 miles from Flamingos Golf Club * Credit cards accepted: Visa, MasterCard, Amex ... more   less 
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Also Known As:
Riu Vallarta Hotel Nuevo Vallarta
Riu Vallarta Nuevo
Hotel Riu Vallarta Nuevo Vallarta, Riviera Nayarit

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