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All reviews fire pit bread bar hot pools pacini restaurant rooftop suite great hotel one bedroom suite small kitchenette indoor pool underground parking top floor walk in shower on site restaurant reception area living area loved this hotel downtown banff
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Reviewed April 27, 2017 via mobile

Very new, very clean. Layout was awesome. Decor is awesome. Very close to restaurants and shops. Pancini restaurant had an amazing breakfast. Pricey but it's very nice. Didn't go in the pool but it looked great. Would stay here again.

Stayed: November 2016, travelled as a couple
Thank N E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MooseHotelAndSuites, Guest Relations Manager at Moose Hotel and Suites, responded to this reviewResponded May 1, 2017

Dear N E,

We are delighted to hear that you enjoyed your stay at the Moose and your breakfast experience at the restaurant! Thank you for your review and for the recommendation. We look forward to welcoming you back again in the near future!

-Moose Hotel & Suites

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Reviewed April 23, 2017

Stayed at the Moose for a family ski vacation April 8-15 - couldn't have been more pleased with our choice. Beautiful hotel with modern spacious rooms, secure underground parking and a great restaurant and bar inside (although a bit overpriced for breakfast). The two rooftop hot tubs come with amazing mountain views and were perfect after a day skiing. All of this and you are only a short walk from any spot in dowtown Banff - there is a reason this place is the #1 rated hotel in Banff. Don't hesitate to stay here!

  • Stayed: April 2017, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Bob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MooseHotelAndSuites, Guest Relations Manager at Moose Hotel and Suites, responded to this reviewResponded May 1, 2017

Dear Bob M,

Thank you for your review and for the recommendation. We are very happy to know that you enjoyed your room and the rooftop hot tubs! We hope to see you again soon!

-Moose Hotel & Suites

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Reviewed April 23, 2017

My wife and I travelled to Banff from Toronto for the weekend to visit our son.

As a frequent traveller and reviewer of hotels etc, I found Moose and booked it.

Soooooo pleased we did.

Simply beautiful. Wood, stone construction. Immaculate. We booked a 2 queen room which are on the first floor with a balcony. A medium sized room with a great bathroom and walk in shower. Comfortable beds and pillows.

Now the best part. The beautiful lobby with fireplace, roof top hot tubs and a fireplace all with spectacular views. Amazing amazing.

Price point is more than other area hotels but even someone like me who is frugal, well work the money. (book through their www).

Perfectly placed in town.

A must stay.

We are already planning a return in August from Toronto.

Stayed: April 2017, travelled with family
Thank 150Rockwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MooseHotelAndSuites, Guest Relations Manager at Moose Hotel and Suites, responded to this reviewResponded May 1, 2017

Dear 150Rockwood,

We are delighted to hear that your stay at the Moose contributed to the success of your trip to Banff! Thank you for your review and for the recommendation.

We look forward to welcoming you back again in August!

-Moose Hotel & Suites

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Reviewed April 22, 2017

We loved our stay at Moose hotel! Our bed was really comfortable, the fireplace was perfect for the atmosphere, and it was quiet and convenient. Right in town, with easy access to the shops, but with free parking we could drive where we wanted without any concerns about parking! We stayed in the superior one bedroom suite on the 3rd floor.

Room Tip: I think rooms are quieter on the higher floors, we stayed on 3rd and it was great.
  • Stayed: April 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank owain988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MooseHotelAndSuites, Guest Relations Manager at Moose Hotel and Suites, responded to this reviewResponded May 1, 2017

Dear owain988,

We are happy to know that you enjoyed your bed and the fireplace in your suite! Thank you for your review. We hope to see you again soon!

-Moose Hotel & Suites

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Reviewed April 22, 2017

So glad that we chose to stay here, it was in the perfect location and is a beautiful hotel. Rooms very comfy and had everything you could possibly need, with the exception of bathrobes. You do get a bathrobe if you book a spa treatment though.

Room service from the Pacini restaurant wasn't great - no hot water in the teapot, no cutlery, forgotten toast etc. It was also disappointing to be told we were not allowed to take any alcoholic drinks from the bar to sit in front of the gorgeous fire in the lobby - apparently the hotel itself doesn't have a liquor licence.

The rooftop pools are amazing and were the highlights of our stay. Will not hesitate to stay again if we're ever back in Banff.

  • Stayed: April 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank AmyLJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MooseHotelAndSuites, Guest Relations Manager at Moose Hotel and Suites, responded to this reviewResponded May 1, 2017

Dear AmyLJ,

We are delighted to know that you enjoyed your room and the rooftop hot tubs! Please know that we will have bathrobes available soon for our guests.

We are sorry to hear that room service was inadequate during your stay; we will pass along your feedback to the restaurant's General Manager for review and action.

Thank you for your review and for the recommendation. We look forward to welcoming you back again soon!

-Moose Hotel & Suites

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