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Reviews (1,739)
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Reviewed October 16, 2016

Lodge is a short drive out of town and offers a good restaurant/bar food menu. Breakfast also good value for money. Bar menu offers more options than the restaurant. Staff were without exception helpful and went the extra mile to ensure we had a good stay. We did not intend to stay in our room for any length of time and we would not have been encouraged to - although cozy and had open fire, it was very tired and in need of some tlc. Observations by other reviews are to the point in respect of wiring. If you are a light sleeper it became apparent why ear plugs were provided as we could clearly hear people moving in the accommodation above us.

Room Tip: Consider choosing first floor accommodation if you do not want to hear footsteps above you.
  • Stayed: September 2016, travelled as a couple
    • Sleep Quality
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Thank ctimes2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 15, 2016

We enjoyed our stay except for the check in process when they made us wait a half hour until 4:00 o clock to get into our room when we knew it was ready. We were not the only ones this happened to. The room was very nice, the hot tub was great, the fire place was a great touch. Also the parking was very tight--not much room to get in and out. Also, you could walk downtown but it would be a steep and strenuous walk back up the hill to the motel. We would highly recommend this property. Feel free to email if you have questions.

  • Stayed: October 2016, travelled as a couple
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Review collected in partnership with this hotel
Thank BAFeller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 12, 2016

I am SO sad to have to write this review. This has been my "go-to" place whenever visiting the Banff area...but I am sorry to say that I will now be looking for a new favorite place! We stayed here for four nights at the end of September and it was so disappointing. First, i made reservations (and paid the entire amount) for our four nights about 7-8 months in advance and requested a quiet room with a great view. I thought they would try to honor that request. Unfortunately, when we arrived around 6 PM, they said there was only ONE room left and it was on the bottom floor overlooking a parking lot! Needless to say, I was not a happy camper. I voiced my opinion on this to the front desk staff, and they said that they would try to move us the next day, but for now, that's all they had. We went to our room and after unpacking, we went to the restaurant to have a nice dinner. Unfortunately, there was no nice dinner to be had. The server recommended the chowder which was absolutely inedible. Ugh. So bad. It smelled like old seafood and there was a bunch of green slimy stuff in it...it was absolutely disgusting...not a little bad, but completely rancid tasting. The rest of the food was just so-so (it used to be really good here!) and expensive. The service was slow and spotty and not a great attitude from the staff. We never went back to the restaurant again after this awful experience. Anyway, as we found out upon return to our room, the bathroom sink was completely backed up to the point where we had to brush our teeth in the bathtub area. They did end up moving us the next day, which was a better room (although inconvenient to have to move), but overall, the place seems like they are catering more now to groups and weddings and forgetting about the individual guests...which is such a bummer. I used to love you Buffalo Mountain...but I won't be back again :(.

Stayed: September 2016, travelled with friends
Thank Sandyk0209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 12, 2016

The room was a decent size and nicely appointed, but there was dust everywhere besides the main areas that would be easy to clean. If you look at the trim, the mantel, the wooden table in front of the fireplace, etc, it was all very dusty. There were also marks and dents on the walls in places. The toilet was not completely cleaned when we arrived. Also, the walls are very thin and we could hear a lot of noise from our neighbours just walking around and washing their hands. They were up around 6am which made it very hard to sleep in. The bed was advertised as a Queen, but looked and felt smaller.
However, the wedding venue here was very nice and the staff were friendly. The location is great. The rooms just need some updating and a closer attention to cleanliness. It makes you wonder what else have they skimped on. For the price you pay there are much better deals available.

  • Stayed: October 2016, travelled as a couple
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Review collected in partnership with this hotel
Thank Andrewiffic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 12, 2016

Good food, friendly staff, nice location. The room was very dated and in need of repairs - looked as if a leak or flood had taken place in the bathroom and not properly fixed. Wood burning fireplace is a treat

  • Stayed: October 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank Krystee R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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