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Reviewed September 27, 2017 via mobile

Rooms are comfortable although the door is a direct access to the outside. So, if it is very cold outside opening the door is a discomfort. The rooms have adequate WiFi. Location is outside of Banff, just 5 minutes by car. Here again the carpet has stains which is becoming a constant during our journey through Canada. Don’t they have carpet cleaners in Canada?

Date of stay: September 2017
Trip type: Travelled with friends
2  Thank JohanJT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 25, 2017

While this overnight stay was a bit pricey, we did have a comfortable, well-appointed room for 4 adults. The service was great, including free shuttle back and forth to downtown Banff. Felt like a place I could have stayed several nights rather than just passing through.

Date of stay: September 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Dee R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 25, 2017

Arrival was rather chaotic as there was a wedding party in the lounge area and could barely hear the receptionist's directions etc. Whether because of the wedding party or not, don't know, but parking space was direly lacking. Had to squeeze through to get to our block then couldn't get our hire car in close to our room. Cars were parked randomly, not in designated bays, which might have helped, especially as we were at the top of a steeply sloping cul-de-sac.
Were expecting rustic style, but didn't anticipate furniture with dents and scratches all over it, a wobbly desk chair, nor the general air of drabness that prevailed. Even chairs on verandah were cheap plastic ones and no side table. Bed was ok, linen clean, but whole room was in need of an overhaul. Stayed in a couple of other places on our trip with a similar style, far superior to this, and our less expensive motel in Victoria was miles better.

No sign of menu or other guest information visible - just the book on the mantel giving the background to the hotel and its sister properties. Then found menu randomly in a drawer - not wildly helpful to hide it there. As it happens we'd had a look online earlier and decided that vegetarians were not well catered for, so had actually had a very good gluten free veggie flatbread at the Rocky Mountain Flatbread Company outlet in the town's shopping mall before making our way to the hotel.
And the provision of ear plugs should have set alarm bells ringing - well, the hooters did - from the trains that came through at regular intervals until pretty late at night. Not only that, but we were disturbed by the creaking of the timbers when our neighbours came back from the bar or dining room at whatever time it was. The noises were so loud that it felt like someone was actually in our room. Scarcely slept at all and were glad when the sun rose and we could get on our way again, having little inclination to try the restaurant for breakfast, and hoping to find somewhere good to have brunch on the next stage of our journey.
Sadly disappointed.

Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank DonkScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 25, 2017

This is our second stay at this wonderful property and we will be back for sure! We came back the second time for the ambiance, comfort and views and forgot how personable the staff is! Wonderful hospitality and amazing food to boot! Highly recommended!

Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Laurie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 25, 2017 via mobile

I've just stayed here on a touring holiday around Canada. My room was very dated with horrible furniture that was old and badly marked. The carpet was filthy, the bed had a horrible brown quilt on and the pillows stank of greasy heads. The bathroom was horrible with brown marks in the bottom of the bath and also the washbasin and the shower curtain also stank. My friend had 309 and the carpet was even dirtier and smelt of urine. You could hear every movement from the people above with creaking floorboards and expect an early wake up when the boiler comes on at 5am. The only good thing was the bed was really comfy and the food was ok. Not a good start to our holiday though and we couldn't wait to move on.

Date of stay: September 2017
Trip type: Travelled with friends
Thank Shan886
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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