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Reviewed April 21, 2017

I've just spent a few weeks on vacation and stayed at the Ptarmigan. I would like to start by saying the staff that work at this hotel are amazing! They really do go above and beyond to ensure their customers are happy, whether its the front desk with room concerns, the breakfast staff or the two lovely gents that work on the bar. The rooms at the Ptarmigan have all just been renovated and are great, everything you could want. The beds are insanely comfy all equipped with an incredible amount of fluffy pillows. The housekeeping staff keep the rooms nice and clean throughout the stay, they even change the sheets every two to three days which is great. They have a variety of rooms at the hotels, some with windows, some with balconies- i must say i did enjoy having a balcony. The breakfast is super tasty, offering one of the best spreads in Banff i would say, (many hotels just do continental). They have everything from pancakes to omelettes, from muffins to hash browns- the selection is great and everything is delicious! The meatball (the restaurant) in the hotel also serves up an array of tasty dishes- I'm a massive fan of the salmon accompanied by a tasty tanqueray and tonic. They have a spa at the ptarmigan which does the job with two hot pools, a steam room and a sauna- a huge perk of staying at this hotel is you have access to all its sister hotels which includes the Moose which has the most amazing roof top hot pool! Another special mention must be paid to the location, its pretty much as close to town as you can get!

I would recommend this hotel to anyone who's up for a nice relaxed stay in a cosy bed and looking to wake up to some tasty breakfast before heading to the slopes or out on your daily adventures!

I would also like to thank all the staff at the Ptarmigan who made the stay extra awesome!

Room Tip: Room with a balcony
  • Stayed: April 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank Niamh G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 19, 2017 via mobile

We wanted something close to downtown which we got. The first room they gave us was an inner room overlooking the "atrium". It was small, dark, and felt like being in a closet. We requested a transfer; so for some more money (of course), we moved into the "superior" room which was anything but superior. Granted both rooms were neat, clean, and recently upgraded; they were both small and did not warrant the price tag. I was always much more impressed with the Mount Royal down the road; too bad its closed for restoration after the fire
Great view of the parking lot though!

Stayed: April 2017, travelled as a couple
Thank grabyourbutt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 6, 2017

We stayed at the Ptarmigan a little while ago, however I feel it's worth a mention. First of all when we turned up the staff on the desk were a model of efficiency, booked us in several hours early with no problem. It has ample secure parking along side and under the hotel, something we found a real premium when travelling around Alberta and British Columbia. Our room was a couple of floors up and looked over a central internal atrium rather than looking out over the street. Breakfast was excellent a varied buffet of hot and cold food with plenty of juice and coffee. Whilst the breakfast area was a reasonable space, it got extremely busy with people arriving after 0800hrs having to queue for somewhere to sit. We were up very early as we were driving on to Lake Louise then Jasper later that day so needed to make an early start. I wanted to mention the Ptarmigan as our first night the previous night was at a very unpleasant Inn in Canmore and was the start of our holiday. The Ptarmigan was the complete opposite we really liked it and wished we had spent the previous night there too.

  • Stayed: May 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank RobfrBournemouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 4, 2017

Well we entered a hockey tournament in Banff with one stipulation we stay at the Ptarmigan or we don't come. Well we got a little bit of a run around but things got straightened out. We were pleasantly surprised to see most of the rooms have been renovated and were very nice and comfortable. The breakfast which is included was excellent once again with a great head chef and staff. At the front desk Pamela is as good as you can get anywhere along with Adam they make a good team. The only negative thing was the noise of the renovations on the third floor. There was a slight up charge for a renovated room but Pamela made it not so bad and it was worth it. Over all if we come back for a third year of hockey we will be staying here or we likely won't come.

  • Stayed: March 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank 4ELC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 31, 2017 via mobile

I didn't personally originally want to go to Banff because I much prefer skiing in and skiing out I have to say the bus for all the local ski fields stopped right outside once we got to the ski fields put our skis straight on and onto the lifts. Really great time there came with a complimentary breakfast and we enjoyed eating and drinking in the bar at night.

Stayed: March 2017, travelled with family
Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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