Our group of three families rented three two-bedroom condos for a spring break ski trip in March 2018. The condos offered enough space on the inside, with two full bathrooms and a downstairs living area and kitchen well separated from two small upstairs bedrooms. There were closets in the entryway, the kitchen, and the upstairs hallway but not in the bedrooms. There was a small cabinet in the bedrooms with a hanging rack and a couple of shelves, but not really any practical space to unpack the suitcases. The beds were comfortable and the kitchen was adequate for basic food preparation. Several outdoor gas grills were available for guests.

Parking was adequate. Even though the resort was not full when we were there, we were not generally able to park adjacent to our condo units, possibly because the number of available spaces was reduced by packed snow and ice still on the ground.
This was not a problem for daily in-and-out, and we were able to find temporary parking for loading and unloading suitcases, ski gear, etc.

The wifi service in the units was excellent. Our entire group was able use their phones to access the internet, send and receive messages, share photos, even to watch movies on Netflix.

We ate breakfast in the restaurant one day. It offered a full buffet with eggs, bacon, pancakes, fruit, coffee, juices, etc, for $15. Both the food and the service were good. The restaurant was open in the morning at 8 am. We would have preferred an earlier opening time.

One family in our group had a first-floor wolf condo adjacent to the main lobby building. They found the noise from the guests in the upstairs unit intolerable. After two nights, they asked to be assigned to a different room. The hotel staff was reluctant to make the change, but eventually agreed to reassign this family to a second-floor condo unit for an additional $10 per day. The hotel did eventually offer a breakfast voucher to offset the additional cost. Overall, our opinion is that the hotel staff did not handle the problem well and that they could stand to improve their approach to customer service.

The location was convenient to the Trans-Canada highway. It is about a 15-minute drive to Sunshine Village and a 45-minute drive to Lake Louise. It is about a five-minute drive to downtown Banff and about a 20-minute drive to Canmore. The shuttle to town ran at 11 am, 1 pm, and 3 pm while we were there, not every hour.

Our unit was close to the road and to train tracks. While traffic was very light in the area and there was very little road noise, we could hear occasional trains passing by from inside the unit.

Unless we were looking for more luxury or a more in-town location, we would come back again.

It was a typical time share condo so no surprises. Prompt help when the dishwasher broke. (Unable to fix). However the cleaning services were poor. I asked the housekeeper for clean sheets for the hide-abed when she was in the unit next to us. At midnight we noticed no sheets so we made do with blankets from the car. Because it is a resort most of the workers were from Australia. They seemed to have a general lack of interest in their work and the well being of customers.

If you are headed to Banff for ski vacations or to explore the beautiful national park, you have a wide variety of hotels to choose from. If you travel with the family, by car and do not need to stay at the town center consider the Rocky Mountain Resort.
We have been staying here for many years, as our kids fell in love with skiing at Mount Norquay.
Accommodation: We always went for the two bed room condos. They have a kitchen, two bath rooms, two bed rooms and a spacious living area with a real fire place. You can park right in front of your door, there is a indoor and outdoor pool and a restaurant in the main building.
The staff has always been very friendly and helpful. The hotel provides a shuttle to downtown, if you do not want to drive by yourself.
Distances: It’s about 10 mins to the town center and you are on Trans Canada 1 in two minutes, which is convenient if you want to go to the ski areas at Norquay, Lake Louise or Sunshine.
Ski: If your kids want to learn to ski, Mt Norquay is the place to go. Talk to the ski school in advance, then camp, rentals and pass come as a package.
National Park: You need a park pass. You can buy it at the gates on Trans Canada 1. If you stay for a week consider buying the discovery pass, which should be the better deal. Further you have access to all Canadian NPs for a year.
Safe travels.