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“Loft with Fireplace - A Good Idea in Theory”
Review of Charlton's Banff

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Charlton's Banff
Ranked #24 of 33 Hotels in Banff
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Loft with Fireplace - A Good Idea in Theory”
Reviewed 27 February 2012

We had a good time staying in this hotel. The service was the best – I misplaced my iphone and the employee at reception allowed me to use her computer behind the desk to track my phone online. Breakfast was nothing special, but still nice to have for free! I had no problem with the spiral staircase and actually felt quite safe while climbing and descending it.

Temperature was a problem for me. The loft seems like a really cool idea, but I really had a hard time sleeping. The bed is upstairs, and as hot air rises, so did my temperature as I tried to sleep. The fan was useless, and opening the window did nothing. In the end, I had to lower the thermostat located downstairs, which was freezing since the cold air from outside had fallen from the open window upstairs to flood the bottom level. Overall, I was very uncomfortable with the temperature in the room, and as a result, was not able to enjoy the fireplace downstairs to its full capacity. Along the same line, the swimming pool gave me similar troubles. At first, the pool was too cold to enjoy and I almost burned my legs in the steam room, but after a dip in the hot tub, the cold pool became a refreshing end to the evening.

I probably would not go back, but only because of my issues with the room temperature. Considering everything else, however, this hotel offered really good value.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Alex C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (162)
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mommyshann
Level 3 Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 February 2012

Outdoor corridors, motor inn style. Rooms are clean and have been updated. We stayed in a split room with 2 queens. This means that there is 2 bedrooms each with its own queen bed, with the bathroom and a kitchenette between the rooms. Great for families with younger children who need to go to bed earlier than mom and dad. One bedroom has a door you can close so kids or others in your party can go to sleep. The other bedroom has no door, just a doorway to the kitchenette. Room did not have a view of anything besides the next hotel and the parking lot.
Pool is nice with windows to outside and there are 2 hot tubs. A good 10 minute walk to centre of town which is not a problem in the summer but might be in winter. Good stay for one night while Travelling through but not a place for romance or a special getaway.

  • Stayed July 2011
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank mommyshann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 February 2012

Stayed at the Charlton's Cedar Court for a two night stay (purchased through living social) in a loft suite and enjoyed a bottle of sparkling wine and truffles upon check-in. Room was very clean and the free breakfast provided daily was really good. Very fresh fruit, hard/soft boiled eggs, breads, yogurts and plenty of other fresh and healty items to enjoy. We also had the pleasure of enjoying a 25 dollar dinner credit at their sister hotel/restaurant two hotels down the road called the Evergreen. Great food and nice dinning area. Their sister property is ran just as well as the Cedar Court is so if ya can't find room at the Charlton Cedar Court I absolutly suggest the Delta hotel/Evergreen restuarant. Every employee we had the please of chat'n with at either property was very friendly and professonal. Exellent job all around! Thank, Ken N

Room Tip: Loft rooms have a great layout as long as the spiral staircase is not an issue. If so there are many...
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ken420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 February 2012

Hello. Website description & pictures were fair representation of facilities & rooms. Staff were friendly & we had a positive experience 10Feb12. Items for note: Have to walk outside to access rooms & pools (not sure if all rooms setup this way). The pool shower was either really hot or really cold. Family room #227 worked well for 2-adults & 2-kids: A kitchen & bathroom were situated in-between 2- rooms (queen bed, TV, chairs on one side and 2- twin beds on the other) In addition, each room had separate entrances. Around 1:30am we were awoken by what sounded like a bathtub being filled with water. We got back to sleep after 3:30am when the "boiler heating system" stopped. (The front desk said they would mention it to maintenance, but my thought was they can not change the design & the hotel needs heat)

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 February 2012

The loft suite was nice, enjoyed the fireplace and a two flat screen/big screen tvs one on the lower level and one in the bedroom. The lower level was cold but luckily we brought a blanket a long and wore warm clothing (and turned the fireplace on). We enjoyed the pool, hot tub and continental breakfast.

My main complaint was that the bed was too hard and being pregnant, it hurt my hips so much that we both had a terrible sleep. We left early and didn't stay the second night due to this. The hotel didn't offer to pay us back or anything, they showed little remorse. It also was annoying that we had to go outdoors to get to anything in the hotel (pool/lobby/breakfast area,etc.) seeing as it was winter.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ac9827
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Alberta
Level 4 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 7 February 2012

Pro's:
The contential breakfast has a nice spread. Toast, bagels, jam/jelly/cream cheese, hard boiled eggs, fruit salad, yogurt, pastry, juices.
Staff, though very busy, were helpful. Offered extra help to those with kids. :-) Thank you!
Swimming pool was a big hit! Though it's VERY CHILLY, kids are just thrilled to have one available to splash in. Hot tub was a much nicer temperature.
Deep bathtubs! Though slow to fill, are very relaxing.
HUGE shower - very nice. Bathrooms were very nice overall.
Parking right near our main floor door was very handy.
Fantastic pillows!
I liked having a tiled foyer. It kept things cleaner being able to leave dirty shoes there.

Con's:
The walls are very thin, you'll hear anything over a cough.
Requests for rooms near other guests were not possible despite early notice.
I very much enjoyed our room (2 queens), however my siblings each got a room with kitchenette, 1 double bed, and 2 singles (traveling with children). The bedrooms are seperated by the kitchenette and washroom. Poor layout. The TV and phone was located in the room with the 2 single beds, so the kids were in charge of the wake up call ... needless to say they overslept.
Steam room in pool area is on continual overdrive. No difference when turning it to a lower setting - you instantly cook. Need to prop door open with something.

Overall I'd stay here again. But with all the other hotels in Banff that I haven't stayed in ... might as well try them all!!

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LianaS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffManagement, Guest Relations Manager at Charlton's Banff, responded to this review, 8 March 2012
Thank you for posting a review on your recent stay at the Charlton's Cedar Court. We can benefit from your review as it points out the Good with the Bad. I have passed along your comments regarding the steam room to our maintenance team to have this fixed immediately. I am sorry you found the room layout of the kitchenette not to your liking, but am happy you can see we have other room types to choose from. We look forward to improving the product for your next stay.
Sincerely,
Liisa Acheson Guest Experience Specialist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 February 2012

Even with a living social coupon, this place was a waste of our money. It's old, dark and dingy. Our kitchenette was a joke. The two large elements did not work and there was only one pan and two pots. We couldn't even cook a full meal properly - what's the point of a kitchette? We stayed an extra night in the suite and it was so over-priced. We couldn't believe it. The beds were terrible and we didn't get a good night's sleep once. DO NOT STAY HERE! your money will be better spent elsewhere.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Penny3861
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffManagement, Guest Relations Manager at Charlton's Banff, responded to this review, 21 February 2012
Dear Valued Guest,
Thank you for taking an opportunity to post a review on your recent stay with us, as we read each guest review in order to improve our product and service. Your comments are very concerning to us, and we hope you were able to make us aware of these concerns during your stay. We would appreciate the opportunity to recover your bad stay and leave you pleased with your stay before departing from the hotel. I hope you will decide to stay with us again and allow us the opportunity to provide you a comfortable, welcoming stay that we are known to provide.
Thank you again for your comments.
Sincerely,
Liisa Acheson
Guest Experience Specialist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Charlton's Banff

Property: Charlton's Banff
Address: 513 Banff Ave., Banff, Banff National Park, Alberta T1L 1B4, Canada (Formerly Charlton's Cedar Court)
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #24 of 33 Hotels in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Charlton's Banff 3*
Number of rooms: 57
Official Description (provided by the hotel):
The Charltons Banff is located 5 blocks from downtown Banff. This 3.5 star resort was created in the classic alpine style with natural cedar, combined with a relaxed and comfortable atmosphere, it makes the Charltons Banff the perfect Rocky Mountain Retreat. Start the day with a complimentary Continental Breakfast. After a busy day of mountain activities relax in the indoor pool and whirlpool. ... more   less 
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Also Known As:
Charlton`s Cedar Court Hotel Banff
Charltons Cedar Court Banff
Charltons Cedar Court Hotel Banff
Charlton's Banff Alberta

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