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Reviewed October 16, 2016 via mobile

If you want a cheap place to stay, then this will do. I would compare it to a youth hostel, the staff need to be employed at a 4* hotel rather than this dump. Very friendly, helpful and smart, but that is all this hostel has to offer. The hotel seems to be situated on the side of a cliff and could do with modernising from the 70's look it has. If I were the owner, I would knock this down piece by piece and build a more up to date hotel to compliment Banff.
If you don't mind cardboard walls and the sound of Asian people arriving in their droves all night, then this is the one for you.

Stayed: October 2016, travelled with family
1  Thank Karl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 13, 2016

I am surprised by some other peoples reviews... James greeted us with a big smile when we walked in to the lobby and was incredibly helpful! We had booked our room over the phone with reservations.com who had promised us the room was pet friendly but when we arrived at the hotel all of their pet friendly rooms were occupied. James we quick to resolve this issue for us (as I was close to a breakdown after a long day of stressful travelling through a blizzard). We got to our room and they had a dog bed, bowls, and a treat laid out for our pup. We felt very welcomed. The Inn is older and could use a reno but it also added to the character. Covered parking made it so we didn't have to clean the snow off our vehicle in the morning which was a bonus. 2minute drive to the off leash dog park in Banff which was another bonus.

  • Stayed: October 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank SaraM604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 10, 2016

With this hotel you certainly get what you pay for. Not only were the bathmats stained, there was hair all over the floor and the overall feel was just dirty. The walls are very thin as it sounded like people in the hallway were in our room. Fairly disappointed, but fine for a few nights.

  • Stayed: February 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank ErinFLZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 7, 2016

the rooms and hallways have dirty carpets and are really outdated, it really seems that they are taking advantage of their location and haven't done any renovations in years. Pay the extra buck and stay somewhere else.

  • Stayed: August 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Hasyj-l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 4, 2016

I also got the extremely RUDE Check-In Staff. What is their problem? Talk about attitude! I don't think anybody at this place has ever been trained in customer service, or if they have, the management simply doesn't care. They are able to rip off tourists due to capacity constraints in the national park and an overwhelming demand from overseas. Low supply + High demand = PROBLEMS. Banff is spectacular. But its hotels are run down. And this one is an extreme example.

The rooms looked like they have not been renovated (or cleaned) since the 1980s. The bedding was worn, the shower area had mold growing. The shower curtain was filthy. There was some disgusting mess behind the toilet and under the sink area. The carpet worn threadbare and dirty. And what a price for all this!!

Please close this place down. Tear it down and re-build.

Room Tip: Tip: choose a different hotel.
  • Stayed: September 2016, travelled solo
    • Location
    • Rooms
    • Service
3  Thank wpg01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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