I chose this hotel because I wanted a convenient location in Banff. The hotel is centrally located to great restaurants, shops, and bars. I had driven past it the last time I was in Banff and thought it would be a good option for my next ski trip.
My check-in was great. The front desk agent was extremely friendly and managed to balance just the right amount of conversation with processing efficiency. The lobby was fairly poorly maintained but has the potential to be warm and inviting. The lobby floor clearly needed an aggressive mopping (having maintained a hotel during winter, I completely understand the challenges), and the furnishing were starting to show there wear and tear.
On taking the elevator to the second floor, the first thing you see getting off the elevator is a worn out chair, and chipped coffee table. Personally, I would remove it if you can’t afford to replace it. It sends the wrong message before you even get to the room.
The room was dated, but clean. (Which is the most important factor.). It was clear that some of the furnishings had seen better days. The bed was comfortable, and the bedding was up to date.
The bathroom was also clean, but in very poor condition. There was black mold in the bathtub which someone had tried to caulk over. Wall paper was peeling. And the lighting in the bathroom was very dim.
All of the above I could have lived with for that one night, but the poor sound proofing I couldn’t. At 3am I was woken up by the room above me with stomping, fighting, and profanity so load I could actually make out the word in my room. This lasted for 50 minutes.
First let me say I really wanted to like this hotel. However, after staying there once I would not choose to return. A hotels first and foremost job is to provide a quality night’s sleep, and this one doesn’t.
- Official Description (provided by the hotel):
- Due to the December 2016 fire, the hotel is now closed and will reopen on July 1, 2018. Inspired by heritage. Re-imagined for today. For generations, locals and visitors built a community around the Mount Royal Hotel. That spirit is captured in our brand new start: a surprising, exciting take on classic Banff accommodation. While we honour our heritage through design and decor, all-new contemporary amenities provide the very best in modern hotel experiences. ... more less
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- Also Known As:
- Mount Royal Banff
- Hotel Mount Royal
- Mount Royal Hotel Banff, Alberta