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All reviews nespresso machine central hotel guest laundry great location middle of town stayed for one night comfortable bed wi fi easy access would stay again lovely hotel shops and restaurants within walking distance recommend this hotel hot tub tubs noise
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Reviewed 4 weeks ago

The renovations where good nice job ,the king size bed rooms where very small to the point of cumbersome when requesting a better room with more room the bigger rooms where two queen beds not what i prefer the staff at the counter on the second day was very good and accommodating we did take the 2 queen room was ok

  • Stayed: October 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank davemS5506BS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PursuitBanff, Front Office Manager at Mount Royal Hotel, responded to this reviewResponded 4 weeks ago

Dear davemS5506BS,

Thank you for your review. We are pleased you enjoyed our renovations and are happy we were able to find a more suitable room for you during your stay with us. We hope to welcome you back to Banff in the future!

Regards,
Norm Duchaine
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

This is a pretty central hotel in Banff perfectly situated for all the shops and restaurants. We had room 326 which opens up over the car park and beautiful mountains beyond - make sure to open yr curtains early to catch the sun rise - just gorgeous.
Lovely room with I'll the usual facilities - tea/coffee, hairdryer, iron, fridge, big tv, two huge beds (two ladies traveling together as friends).
Avoid room 314 which is right next to a very noisy ice machine and also the lift.
Lovely hotel and staff very helpful and friendly.

Room Tip: Not room 314 - all others are lovely
Stayed: October 2018, travelled with friends
Thank Eileen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PursuitBanff, Front Office Manager at Mount Royal Hotel, responded to this reviewResponded 4 weeks ago

Dear Eileen W,

Thank you for your review. We are pleased you enjoyed your stay with us and were able to catch the beautiful Banff sunrises! We hope to welcome you back to Banff in the near future.

Regards,
Norm Duchaine
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

The hotel staff did a wonderful job of taking in 48 persons on short notice. Our room was small, very modern in decor, lovely bathroom, comfortable bed, very nice. Hotel is within easy walking distance of restaurants and retail.

  • Stayed: October 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Donna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PursuitBanff, Front Office Manager at Mount Royal Hotel, responded to this reviewResponded 4 weeks ago

Dear Donna W,

Thank you for your review. We are pleased you enjoyed your stay with us and are happy we were able to accommodate your group on such short notice. We hope you were able to enjoy the rest of your vacation through the Canadian Rockies!

Regards,
Norm Duchaine
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We have stayed here before, but this was the first time back since the fire. We got there 2 hours before check in and knew there was a chance our room wouldn't be ready yet. It wasn't, but they gave us a parking pass early so we could park and go for a walk for a few hours. Check in was a breeze and the gentleman at the counter was great. The room was nice and clean. The rooftop hot tubs nd lounge were a great way to unwind and relax and Karen the server was so friendly.
We had Karen again at check out, we love her! All of the staff that we dealt with were super friendly and the rooms have been redone beautifully. We will be returning without a doubt!

Stayed: October 2018, travelled as a couple
1  Thank Laura a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PursuitBanff, Front Office Manager at Mount Royal Hotel, responded to this reviewResponded 4 weeks ago

Dear Laura A,

Thank you for your review. We are pleased you enjoyed your stay with us and are happy that we were able to provide an exceptional level of service! Also happy to hear that you got to take advantage of our fantastic lounge and hot tubs. We look forward to welcoming you back to Banff in the future.

Regards,
Norm Duchaine
Front Office Manager

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Reviewed 4 weeks ago via mobile

Stayed here three nights. If you want to get sleep stay somewhere else. Do not stay here. Nice decor and good beds but walls shockingly thin. Could hear every step which sounded like a thump from Room above me. Staff did their best, no avail. There is no in room dining. Apparently restaurant next door will open end oct 2018. Staff also seemed undertrained. Most questions I asked related to location of basic things such as grocery, transport were returned with a ‘I don’t know’.

Stayed: October 2018, travelled solo
1  Thank BBmariposa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PursuitBanff, Front Office Manager at Mount Royal Hotel, responded to this reviewResponded 4 weeks ago

Dear BBmariposa,

Thank you for your review. I am disappointed to hear about your stay at the Mount Royal. We are proud to have a professionally trained staff who are able to give personalized recommendations for our guests for the many activities, restaurants, and outlets in town. As we discussed when you stayed with us, we are pleased to have the Toque Canadian Pub as part of our hotel, which is fully licensed, as well as our fifth floor lounge which has snack and drink service. We look forward to Tony Roma's reopening at the end of October as our third dining option.

We did do our best to accommodate your requests, as you mentioned, and it is disconcerting that our efforts still led to what you believe was a one-star stay.

Regards,
Norm Duchaine
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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