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All reviews hot tub full kitchen loft condo free firewood tunnel mountain games room wood burning fireplace downtown banff free bus overlooking the mountains living area family vacation minute drive an upgrade queen bed close to town underground parking
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Reviewed February 19, 2018

Staff were very caring regarding concerns of the horribly smelling room we had but were not able to move us. The area is beautiful, great scenery and walking trails. Awesome pool area with great views.
Free shuttle to town was great and we walked back to the hotel.
I don't at all recommend rooms located down the stairways so ask about that before booking. It's nice to walk out to the green space but the smell and the darkness were just terrible.

Date of stay: June 2017
1  Thank Jennifer A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 12, 2018

We stayed here in January when the snow was coming down like crazy and the weather was cold. We stayed in a 1 bedroom loft suite backing onto the valley. The overall condition of the suite was good. Obviously this hotel is not new so there were some items in need of repair and upkeep but for our needs everything was adequate. The beds were comfortable and the room was nice and clean. The wood burning fireplace was lovely addition on the cold nights. The kitchen had good supplies for cooking meals in suite which we enjoyed. The ability to park underground was great! If you are a light sleeper the train horns go off every hour which might disturb your sleep. The outdoor hot tub and sauna are lovely for after a day of skiing. If you do want to head downtown you can walk, drive or take the bus. We love the location and being in the woods.

Date of stay: January 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank TravellinMama17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 5, 2018

I am not sure if the walls are made out of cardboard but all night every single night there was CONSTANT loud banging. I am not sure if it was the people walking around next door to us - but it sounded like someone was literally pounding their fists on the walls all night non-stop. I have stayed in many hotels in my life and this has never been an issue.
The kitchen was nice enough, the rooms were fairly clean however I would not stay here again simply based on the fact that I did not get a good nights rest any of the 3 nights we were there.

Date of stay: February 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank sarahmichelle2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 4, 2018

Recently stayed in a 2 bedroom loft suite and paid $1165 for two nights. The room was dirty (splatters on the walls and pictures, empty beer cans and old chicken wing bones behind the couch), water stains on the ceiling. It was -30 C and the unit was freezing. Only one vent pumping heat on all three levels. The staff provided us with 3 space heaters, but we could not use without blowing fuses. After the third time calling the front desk to reset the fuse, we gave up and went out to find warmth. Staff was very friendly but this did not compensate for the poor quality of this over priced room. Also no fitness facility onsite, and shower faucet falling out of wall. Limited parking availability.

Room tip: Needs a complete overhaul before I would recommend anyone stay here.
Date of stay: February 2018
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
Thank betty67688
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 1, 2018

We enjoyed a fabulous stay with our fur kids, at this beautiful pet friendly resort. Beautiful location, easy walk/drive to town, nicely appointed, comfortable rooms with a kitchenette, and a lovely outdoor hot pool. Staff were friendly and attentive. We'll definitely be back!!

Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank travellin-with-dogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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