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Banff Caribou Lodge & Spa
Ranked #14 of 33 Hotels in Banff
Reviewed 25 April 2017

This was at the top of my list for places to stay in Banff...it did not disappoint, we were greet by and Aussie and a Kiwi, we felt at home straight away. They were very attentive and friendly and really looked after us. It was quiet, clean, comfortable and I even got some washing done! a short walk to shops, restaurants etc...it suited up perfectly!

  • Stayed: April 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank zigzag111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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158 - 164 of 2,088 reviews

Reviewed 23 April 2017

This is the third time we have stayed here and we had no problems. The rooms are compact but adequate. They are clean and have a small sitting area, tea/coffee facilities and iron & ironing board. The spa and hot tub are lovely and very nice area to relax. The Keg restaurant onsite is excellent for breakfast and handy for diner if you don't dance going out. All the staff are very friendly and we will definitely return next time we are in Banff.

  • Stayed: April 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank winnie1219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2017 via mobile

I would like to start off by saying this hotel seems very clean and the beds are very comfortable ! However, during my weekend vacation in Banff we had payed for a 3 night stay at Banff caribou lodge. The second night we had an early dinner and we're in bed by 10:00, and the following morning I woke up to an eviction notice slipped under the door. This came as a surprise as non of us had been drinking the day before , we were quiet and we're in bed early. We spoke to front desk and they refused to discuss as the room next to us were being rowdy and were evicted. The only connection we had to this group that were causing issues is we were in town for the same event, and as a result about 6 rooms were evicted just because we were attending the same event. They also said we were to leave the property or else the rcmp will be called and $500 fines will be given, as well as the manager refused to speak with us and explain why we would be getting evicted aswell. We spent a lot of money on this hotel and this is how we are treated?

Stayed: April 2017, travelled on business
Thank Kaitlyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caribou L, Front Office Manager at Banff Caribou Lodge & Spa, responded to this reviewResponded 23 April 2017

In the interest of making all of our guests’ stay enjoyable, we ask that our policies regarding conduct and noise are respected. Unfortunately, two people of your group were arrested by the RCMP after being confrontational with our security team. Because your group is known to cause problems, we made you sign a waiver at check in that explicitly stated that if any members of your party misbehaved, everyone else would be evicted.

I’m very sorry if I wasn’t available to speak with you the following morning as I was called in at 4am to deal with your group.

Mike Goulet
Front Office Manager
Banff Caribou Lodge & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2017 via mobile

We enjoyed our stay here whilst in Banff. This was included in our RM tour and we quite enjoyed this place. It's cosy, comfortable and well appointed. The spa/ pool area is fantastic and dinner in Keg Bar was right on. Staff did everything to meet our needs.

Stayed: April 2017
Thank Klou11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2017

Was here for a 2 night and 3 day stay. The staff was very friendly and helpful. They helped me find some things to do to make the most of my short stay. Helped me book a ride on the gondola to the top of Sulphur mountain. Would definitely come back.

Room Tip: 4th floor was quiet and smelled like a forest
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  • Stayed: April 2017, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank stevetopfer31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2017 via mobile

We had arrived in Canada the previous night and stayed in the most awful hotel in Calgary and I was feeling very unsettled until we walked into the Caribou, such a stunningly set out hotel and very friendly staff. We booked one night, went into the room and instantly went and booled a second night which they done us a good rate for. The rooms are spacious and clean, the hot pool is brilliant, and the complimentry coffee in the morning is always welcomed! Would definately stay here again.

Stayed: April 2017, travelled as a couple
1  Thank meganpyatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2017

We stayed here four nights for a ski vacation, finding it a great location with easy access to Lake Louise and Sunshine Village ski resort and downtown Banff, on Banff avenue. The lodge is a full-service hotel, with a steakhouse restaurant and spa on site. The front desk staff (Laura, I think!) was very helpful, recommending restaurants and explaining the downtown/and ski bus shuttle system (lodge gives out complimentary passes). Without the shuttle, it’s a fun 15-minute walk to the heart of the downtown shopping and restaurants. Especially with US/CA exchange rate, we thought the hotel gave us a fantastic rate. Our king room was spacious with a couch, table and mini refrigerator in the room. (The bed had a plastic mattress covering which was a bit uncomfortable.) The underground parking and the lodge’s beautiful Jacuzzi pool within its spa was especially appreciated.

  • Stayed: April 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank HBSnowFlower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Banff Caribou Lodge & Spa

Address: 521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#6 Spa Hotel in Banff
#7 Business Hotel in Banff
#10 Romantic Hotel in Banff
#11 Family Hotel in Banff
Price Range: $119 - $422 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Banff Caribou Lodge & Spa 3.5*
Number of rooms: 190
Official Description (provided by the hotel):
The Banff Caribou Lodge is centrally located on Banff Avenue, Banff's main street. It offers the Keg Restaurant, Red Earth Spa (a full service spa), free underground parking, free wifi, fitness room, hot pool and steam room. This lodge type accommodation has a large and inviting lobby to greet you to Banff. Enjoy your stay. ... more   less 
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Also Known As:
Banff Caribou Hotel Banff
Banff Caribou Lodge And Spa
Caribou Banff
Caribou Lodge Banff
Banff Caribou Lodge & Spa Alberta

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