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All reviews continental breakfast underground parking hot tub room was clean hard boiled eggs steam room minute walk yogurt coffee machine comfortable stay the main street great room ski bus shops and restaurants close to downtown town centre mini fridge
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Reviewed September 21, 2018 via mobile

Decent location but restaurant was small and staff were rude and unprofessional. Saw them shouting at guests at the dining area. Did not get a good experience at this hotel. Highly would not recommend this place if you do not want to spoil your canada holiday experience

Stayed: September 2018, travelled with family
3  Thank Ignatius C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 21, 2018

Very busy hotel but the staff were always courteous and helpful. Lovely room with everything you could need. Parking garage available but lots of street parking too. Great location - only 10 minutes walk from downtown Banff. Only downside was the bar/restaurant/breakfast room which was rather cramped for the number of people. Good food though.

  • Stayed: August 2018, travelled as a couple
    • Value
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Thank 707janee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 20, 2018 via mobile

Stayed here for 3 nights. Great location. Short walk to main shops and restaurants and free bus stop for the Gondola. Cosy restaurant which we used on first night and liked having a good continental breakfast which was fine for us. Helpful reception staff.

Stayed: July 2018, travelled as a couple
Thank Tony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 20, 2018 via mobile

We (6 rooms) stayed at this hotel from 15 - 20 September 2018.

The breakfast area was very small. Resulting to guests having to queue up (see the photo below) for the breakfast daily. Our group of 14 were not allowed to have breakfast until 07:30 as the hotel gave priority to bigger tour groups. We had to plea with the staff to allow us to have breakfast earlier than 07:30 due to our tour schedule. We were then assigned a place as shown in the picture below to have our breakfast on the 3rd day onwards. We were told to take our breakfast and eat in that tiny room. The quality of its breakfast was very poor. The breakfast staff, Michelle was very rude. She told us “YOU CAN GET OUT OF THIS HOTEL IF YOU ARE NOT HAPPY WITH THE BREAKFAST”.

The quality of its rooms were acceptable. But, I will never stay or would recommend people to stay in this hotel again unless you want to forgo breakfast.

Stayed: September 2018, travelled with friends
5  Thank SilvesterChua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 19, 2018

Only stayed one night but wish we had booked more. Good value for the price, super comfortable bed and room, friendly and helpful staff at desk. Continental breakfast was a little crazy with so many people vying for food but timing is everything. Highly recommend.

  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jrpandjkh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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