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“Cancelled 4 weeks before arrival ”

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Mountain Home Bed and Breakfast
Ranked #22 of 28 Banff B&B and Inns
Reviewed 1 June 2017 via mobile

Our once in a life time trip to Banff has been ruined as our accommodation has been cancelled 4 weeks before our arrival. Now there is nowhere free as everywhere is sold out!
Truly gutted and don't know what to do now!
Thanks very much.

Stayed: June 2017
1  Thank stacey c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 8 of 165 reviews

Reviewed 22 May 2017

Made a reservation in January via booking.com. Suddenly cancelled now when accommodation in Banff is virtually impossible to find. As other reviewers have stated they clearly don't care about future visitors. Why accept bookings only to cancel them at the worst possible time.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Yorkie-pie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2017

We would live to tell you about our stay but we did not get to spend any time there. The only offering in the email notification was to check Kayak or Expedia fro alternate arrangements. We found that entirely unsatisfactory.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank BarryVal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2017

I highly advise against staying here. Mountain Home Bnb does not care about their customers/future guests. They only care about making money. Here's why: My friend and I reserved a room at the Mountain Home BnB through Airbnb in Feb 2017. The reservation was for 6 nights in July 2017. I'd like to stress that this was 5 months in advance! The total was $1311. My card was charged. I thought we were good to go, but I was wrong! Today, 10May2017, I received an e-mail from Airbnb saying that our reservation was cancelled and a full refund was issued to my card. No notice or reason of cancellation was ever given by Mountain Home BnB! I had to call Airbnb and ask what happened. Apparently, the woman (Lynne Treutler) that was hosting the listing on Airbnb didn't feel like hosting any longer so she cancelled all of the reservations and removed the listing from Airbnb. I just can't believe that Lynne/Mountain Home BnB would treat customers/future guests this way. Our flights are already booked but he have no where to stay now. We intentionally booked in advance to avoid the high costs associated with summer time in Banff.

What's even more baffling is that Mountain Home BnB is now under a new listing on Airbnb by a different host. It's available for the same dates that we had reserved for, only instead of charging $1311, they're asking for $8524! Absolute shysters! So disappointed with our experience. Has this happened to anyone else?

  • Stayed: May 2017, travelled with friends
    • Service
Thank Ecalifornica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2017

The B and B is in an ideal location for exploring Banff. You can walk to anywhere in town and not have to park somewhere else, a real benefit during summer months. Our room was clean and nicely decorated with many antiques. It is an older house with narrow hallways and stairs. The breakfast was good, with nice variety and filling. All of the amenities you would expect are provided.

As noted by others, the hostess is pleasant and knowledgeable about the area when asked, but is not as outgoing as some B and B owners... She seems to maintain a respectful distance from the guests. The rules are a bit iron clad such as only being able to check in between 5 and 6:30. There is the feeling of this being an efficiently run B and B business, but not a lot of "warmth".

All in all it was our experience that we should have stayed in Canmore at the lovely B and B we found there for the three nights we were in the area and driven to Banff, Lake Louise, and Yoho on day trips. The distances and excellent roads make this easy to do. I would recommend looking into this as a possibility if you are planning a trip to the area. There is really no need to pay higher prices in Banff or Lake Louise.

  • Stayed: July 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank MNJnRSM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2016

We had two nights here in August, staying in the Buffalo Mountain Room. This downstairs room is big, with a good sized bathroom. They ask that you leave your shoes in a cupboard in the front hallway (slippers are provided if you want). This was fine - but a little cramped if more than one couple were in there. Comfortable bed with everything you needed. Excellent breakfast around a shared table (different cooked dish each day), The hostess was happy to answer questions but otherwise remained in the background. We can recommend staying here, handy to town (easy walk), spotlessly clean, comfortable and a great breakfast.

  • Stayed: August 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2016

Room was so pretty and it SPARKLED with cleanliness. Had everything we needed, very cozy and romantic. Innkeeper made delicious breakfast, every detail in place. We asked for and got some directions, but she didn't really visit or offer conversation unless asked. Maybe she was giving us privacy. 2 blocks from all shopping and restaurants.

Room Tip: the inside rooms will impress you more than the outside when you pull in, rather plain but well kept...
See more room tips
  • Stayed: September 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Gail248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mountain Home Bed and Breakfast

Address: 129 Muskrat St. | P.O. Box 272, Banff, Banff National Park, Alberta T1L 1A4, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #22 of 28 B&Bs / Inns in Banff
Price Range: $158 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mountain Home Bed and Breakfast 4*
Number of rooms: 4
Official Description (provided by the hotel):
Mountain Home Bed & Breakfast Lodge is located in an elegant home that features spacious guest rooms equipped with antiques, king-size beds, goose- down duvets, sitting areas with a 32" flat screen HDTV and a large private ensuite bathrooms. Located in a quiet, central area that is only a five minute walk to shops and restaurants. Delicious homecooked breakfasts are served each morning. Free off-street parking is offered as well as high speed Wi-Fi. 4 star Canada Select Rating. ... more   less 
Also Known As:
Mountain Home Hotel Banff
Mountain Home b&b
Mountain Home Bed And Breakfast Banff, Alberta

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