This may be why they have such good reviews. Because the manager lobbies TripAdvisor to delete bad reviews and get people kicked off the site. Oh, he will try again. For sure. Like last time. Said “personal information” was included. It wasn’t. And he will write a smarmy, self important response denying it all and wondering aloud why I’m wasting my time when there is so much more to do in beautiful Banff! Read some of his responses to the other bad reviews that he was unable to get kicked off the site. You’ll note it’s always the customers fault. He’s faultless. Don’t believe me? Screen shot of the email from TripAdvisor attached. This actually isn’t a bad place. On the cheaper end and far away from downtown, but less expensive because of it. But given my experience, book this at your own risk. Cause if his successful attempt to get my review deleted mirror what happened with other bad reviews, then you book at your own risk because you don’t have the full story. So, roll the dice if you want to……

Super cozy and comfy hotel. Stayed here with my partner in July, where we went for a hiking vacay in Banff. The room was a good size, and I loved the private double-tub after a long hike! The pool area was okay, could have been cleaner, but okay facilities. A special shout out to our receptionist, a great young woman (didn’t get her name) who offered brilliant hiking recommendations and was generally just super cool and helpful! The complimentary roam pass offered by the hotel was great for transportation, but a good to know is that it does only covers local routes, thus not routes to Lake Louise or Johnston Canyon (these must be bought separately). Thanks for a great stay :-)