We had a bit of a mix up at this hotel recently - however, Mike (the manager) reached out directly and we had an excellent chat. He apologized for how things were handled and not put through the proper channels. I am extremely happy and satisfied with how it was handled in the end. We will definitely stay here again. Thank you Mike!More
Booking.com
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Excellent place to stay, close to bus stops, Rundlestone provided us with bus passes. The room was spacious and had a nice sitting area as well. The restaurant/bar was really nice and the food was excellent. The staff was super friendly and extremely helpful, they book a couple of sightseeing trips for us.
The only drawback was it was a walk to downtown ( little over 3/4 of a mile) but it was an easy walk and enjoyable to do every once in a while
We’re so glad you enjoyed your time at Rundlestone and made good use of the complimentary bus passes! Our team are so pleased they could help enhance your stay! We hope to see you again soon!
My husband and I come here traditionally in November for a couple of nights. The front staff are so helpful and accommodating (thank you Ken). It's great to have underground parking, especially this year when the Sunday weather was frightful! The balconies are nice, to take photos on. We were a little disappointed that Patrinos pulled out but when the hotel makes more rooms, we'll be chuffed! It gave us a chance to try the Bear Street Tavern which we loved. If you order delivery from El Toros, be aware that they don't actually do the delivery so the company who does charges a fee. Food was so-so.
As far as the Rundlestone Lodge, we highly recommend!!!
Dear Linda, We’re so please that you enjoyed our facilities and our team are thrilled that they could help make your experience at Rundlestone so great! Thank you for your continuous support! It is unfortunate that the restaurant is now closed, but we are very excited for the future! We hope to see you again soon!
Rooms are huge and spacious. There js an Underground parking but won't fit my 2019 Warlock. I think the clearance is below 6ft. Friendly staff and nice location. The view is perfect. The hotel location is not too busy but close to all the restaurants.
Thank you for your kind review! We are so happy to hear that you enjoyed your view and had a relaxing stay!
Not fancy but comfortable, nice staff, warm small indoor pool & great hot spa, small gym, guest laundry.
A bit of a walk into town centre but pass lots of nice restaurants on the way. Their own Italian resto had closed for the quiet Fall season.
Underground heated car park for those with a car.
Thank you for sharing your review as our team is delighted to hear your experience was enjoyable with us. We appreciate you choosing to stay with us and can't wait to see you back in the mountains again!
Lovely from the outside but rooms are worn and not very well kept. It reminded me of a well-worn ski lodge at the end of a busy season. Cleanliness leaves much to be desired - dried liquid spills dripping down walls, floors haven't seen a vacuum in awhile, light switches I wouldn't touch, a pool I wouldn't venture into, and science experiments growing in the coffee pot and water kettle (seriously, someone is going to get sick from this). Quality does not justify Banff's lofty prices.
Dear TDTrav,
We are very sorry to hear that you did not enjoy your stay at the Lodge. Please accept our sincerest apologies - this is not the standard we strive to provide.
We are taking guest's comments seriously, and always use as an opportunity to improve.
We hope the rest of your trip was amazing!
