We stayed at the Rundlestone Lodge for 4 nights. We met and interacted with different staff and they were all amazing, professional and very personable. The rooms are clean and spacious. The pool and hot tub are very nice. There was no operating restaurant on site but many choices in walking distance. The temperature in the room was comfortable.More
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tired and noisy. rude cold staff at check in. heater was really loud and kicked in and out all night. plus was really hot showers in old dated bathrooms and good wifi. had to ask for cleaning and location is good close to main town but a decent walk in the cold winter days.
Dear Hunglow,
Thank you for your review! We are extremely upset to find out that your stay was not up to your standard. I have no access to your details from this site, but if you wish to discuss the stay in more detail, do not hesitate to reach out!
I hope you have a great day,
We had a bit of a mix up at this hotel recently - however, Mike (the manager) reached out directly and we had an excellent chat. He apologized for how things were handled and not put through the proper channels. I am extremely happy and satisfied with how it was handled in the end. We will definitely stay here again. Thank you Mike!
Hi Chris,
Thanks very much for your kind words. It was lovely chatting with you and I'm glad we got everything resolved in the end. Looking forward to meeting you in person on your next trip to Banff!
All the best,
Mike
Excellent place to stay, close to bus stops, Rundlestone provided us with bus passes. The room was spacious and had a nice sitting area as well. The restaurant/bar was really nice and the food was excellent. The staff was super friendly and extremely helpful, they book a couple of sightseeing trips for us.
The only drawback was it was a walk to downtown ( little over 3/4 of a mile) but it was an easy walk and enjoyable to do every once in a while
We’re so glad you enjoyed your time at Rundlestone and made good use of the complimentary bus passes! Our team are so pleased they could help enhance your stay! We hope to see you again soon!
My husband and I come here traditionally in November for a couple of nights. The front staff are so helpful and accommodating (thank you Ken). It's great to have underground parking, especially this year when the Sunday weather was frightful! The balconies are nice, to take photos on. We were a little disappointed that Patrinos pulled out but when the hotel makes more rooms, we'll be chuffed! It gave us a chance to try the Bear Street Tavern which we loved. If you order delivery from El Toros, be aware that they don't actually do the delivery so the company who does charges a fee. Food was so-so.
As far as the Rundlestone Lodge, we highly recommend!!!
Dear Linda, We’re so please that you enjoyed our facilities and our team are thrilled that they could help make your experience at Rundlestone so great! Thank you for your continuous support! It is unfortunate that the restaurant is now closed, but we are very excited for the future! We hope to see you again soon!
Rooms are huge and spacious. There js an Underground parking but won't fit my 2019 Warlock. I think the clearance is below 6ft. Friendly staff and nice location. The view is perfect. The hotel location is not too busy but close to all the restaurants.
Thank you for your kind review! We are so happy to hear that you enjoyed your view and had a relaxing stay!
