We visited this restaurant because of the beautiful view over lake Louise valley but we were extremely disappointed with the service we received. We walked into the restaurant and waited over 15 minutes to be seated (even though the restaurant was half empty and we could see over 10 free tables!) during these 15 minutes we were told by 6 different staff memebers 'someone will be with you in a minute' as they spent time talking amounts themselves and playing on their phones.
Once seated we were placed at the back of the terrace, we ordered drinks and a table became free at the front of the balcony, we asked if we could move to this table and were told NO as it was part of a different food service and would ruin the kitchens - slightly baffled we stayed where we were not able to enjoy the view as another couple were seated at the table. We ordered a cheese fondue and watched as the couple on the table at the front ordered exactly the same meal proving it wasn't a 'different food service.' We have no idea why we weren't allowed to move seats.
The food was good but due to how we were treated by staff I am giving this resultant a 1 star!
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