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dgordon2016
Edmonton, Canada

Good hotel just a couple of things off

3.0 of 5 bubblesReviewed Dec 11, 2018
I've stayed at this hotel many times in the past but never did a review. The hotel is located in a prime spot. The staff is excellent and generally care about the customer. The rooms are nice, as is the pool and hot tub. When we stayed there only 3 elevators were running, four would help with the congestion but I'm not totally convinced it would. The food is very good but the service was not great. The staff is excellent but slow.
Date of stay: November 2018
Trip type: Travelled with family
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at Delta Hotels Calgary Downtown, responded to this review
Responded Dec 12, 2018
Dear Dgordon2016,

Thank you for taking the time to provide a review of our hotel. We are pleased knowing you enjoyed our prime location as well as the exceptional service of our staff members, and we appreciate knowing where we have room for improvement. However, we apologize for the inconveniences you experienced due to the number of elevators at our hotel, and we hope this did not overshadow your visit. Thank you for being our guest, and we hope you will give us another opportunity to welcome you for the perfect stay you deserve.

Jason Clark
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,666)
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Reviewed December 6, 2018

A very nice upscale hotel in downtown Calgary. A bit of construction to the property but does not take away from the ambiance. Staff were friendly and accomodating. Room was large and immaculate. Our only complaint was the emergency vehicles leaving their depot which was located directly below our hotel.

Room tip: Room on the north side may be quieter than ours. See review above.
Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Barry M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, General Manager at Delta Hotels Calgary Downtown, responded to this reviewResponded December 6, 2018

Dear Barry M,

Thank you for choosing Delta Hotels Calgary Downtown! We are glad you loved our staff and rooms. It was a pleasure having you as our guest, and we look forward to your next stay!

Jason Clark
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 29, 2018 via mobile

Stayed here for 2 nights for work and was my first Delta Hotels experience. I was very pleased with the quality of the hotel, lobby, rooms, and restaurant. Hotel is very updated thanks to renovations. They appear to be close to being done and honestly don’t impact much. Staff was extremely friendly and i love the pantry for marriott members on the 23rd floor! Tons of snacks, water, breakfast, etc

Date of stay: November 2018
Trip type: Travelled on business
Thank Brad R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, General Manager at Delta Hotels Calgary Downtown, responded to this reviewResponded November 29, 2018

Dear 415bradr,

It was a pleasure having you as our guest at Delta Hotels Calgary Downtown. We are thrilled you liked each and every aspect of our hotel and had a wonderful experience. Thank you so much, and we look forward to welcoming you back soon.

Jason Clark
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 19, 2018 via mobile

This recently upgraded hotel is just finishing up renovations and is looking fantastic. Underground parking, Starbucks in the building, and a fantastic gym. I unfortunately did not get a chance to try the restaurant but I will say it looks classy and there is a 6 foot long fireplace. Would say if you are thinking of staying downtown the price and the service combined puts this hotel at the top of the list.

Date of stay: November 2018
Trip type: Travelled on business
1  Thank MattyAJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, General Manager at Delta Hotels Calgary Downtown, responded to this reviewResponded November 19, 2018

Dear MattyAJ,

On behalf of our staff, thank you for the terrific review! We are pleased to know how much you loved your stay. Our 4-star accommodations are perfect for everything. All of us at Delta Hotels Calgary Downtown look forward to having you visit again.

Jason Clark
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 18, 2018 via mobile

The newly renovated rooms has an upscale feel. Great Views either River View or Calgary Tower View. Staff are professional, helpful, friendly. One call to the desk gets you everything you need from coffee creamer to a comb. Shout Out to front desk girl on Nov 17 around 4 pm check in (Hailey) we received great customer service from her. Great Beds, Pillows, Fancy Stand Up Shower. New television, room is well appointed. Love the reading lamp by the headboard. The parking was full underground, so we were put in the adjacent telus building underground parkade. I was ikpressed that they have an overflow parking which was also underground connected by ped way fr the Delta. Apples in the gym :) Besides the renovation, I think what stands out the most for us are their prompt and curteous staff. Will be back in the near future.

Only Con:
Hot tub needs cleaning.

Date of stay: November 2018
Trip type: Travelled with family
Thank mrsTravellingMama
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, General Manager at Delta Hotels Calgary Downtown, responded to this reviewResponded November 18, 2018

Dear mrsTravellingMama,

We are delighted you had an outstanding stay at Delta Hotels Calgary Downtown. It's good to know you loved everything we have to offer and that you particularly liked our staff, especially Hailey. Thank you for the excellent review, and we look forward to hosting you again soon.

Jason Clark
General Manager

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Reviewed November 11, 2018

I've never stayed at this hotel and was very pleasantly surprised! It's newly renovated (although, not complete). The rooms are lovely and the club floor is the most generous grab and go of snacks any SPG property has across Canada. The lounge is open and friendly to bring your laptop, enjoy some great wine and food and feel comfortable as a solo woman traveler. Some reviewers complained that there aren't many restaurants near by and that's true. However, Calgary has uber and it's a quick ride to many great spots - but be sure to dine at the hotel which is excellent!

Date of stay: October 2018
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Kelley K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, General Manager at Delta Hotels Calgary Downtown, responded to this reviewResponded November 11, 2018

Dear gal_businesstraveler,

Thank you for staying at Delta Hotels Calgary Downtown. We are delighted you enjoyed our great location and that you had a great time at our lounge. It was our pleasure having you as our guest, and we look forward to seeing you on your next visit.

Jason Clark
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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