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Volenti
Vancouver Island, Canada

Really nice renovations

4.0 of 5 bubblesReviewed Jan 2, 2019via mobile
Have stayed here dozens of times over the years, and as the "old" Delta Bow Valley it was reliable and fine but getting a bit tired and dated. Now renovated, however, it's really a nice option! The lobby and bar/restaurant is much nicer now, and the renovated rooms are quite nice - similar, but bigger and nicer than, say, a Courtyard Marriott. Also, the amenities (gym, yoga room, small pool) are really nice here. Room renos are still underway at this time (Jan 2019) on lower floors, but looks like they will be done soon. All in all, no longer the "tired old bow." Would recommend as a downtown option again.
Date of stay: January 2019
Trip type: Travelled on business
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TeamMarriott, General Manager at Delta Hotels Calgary Downtown, responded to this review
Responded Jan 3, 2019
Dear Volenti,

Thank you for returning to stay at Delta Hotels Calgary Downtown. We are delighted you enjoyed our great location and well-appointed accommodations. We appreciate you recommending us and look forward to welcoming you again soon!

Jason Clark
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,666)
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Reviewed December 14, 2018

It appears to be a great location...near the river and on the edge of downtown...buts its a little too much on the edge. The hotel is at the edge of China Town, so dining choices within walking distance were limited.

There is some construction going on, but it is not too bad, you just have to share the elevator with some construction folks. I never noticed noise, dust, or other issues.

The lobby is fantastic!!. The lounge & restaurant are a huge, airy, modern, open area, that is still warm and inviting. The big fireplace at one end finished out this great space. The bar was great and the drinks reasonably priced. The service and food in the restaurant were both way below average from a Marriott property. It took over 30 minutes just to get our breakfast order taken, then the food arrived cold. Over an hour for breakfast is totally unacceptable for a hotel.

The room was freshly redone, modern, with lots of outlets and a great work ares...but the bathroom had several things off. With both the shower and sink, temperature control was almost impossible. The fixture handles were loose and sloppy, and the difference between getting ice cold and scalding hot is almost uncontrollable. What should be a relaxing shower turns into constant fiddling with the temp.

The worst issue was the TV. The TV picture was choppy and the sound cut out on every channel, even the Hotel's continuous info\chimerical channel. Not just a little, it was too bad to attempt to watch. I called the desk multiple times. Maint would come to the room, and tell me it was the entire floor...like that was somehow supposed to make it OK. I never got as much as an apology from the desk clerk or the maint guy. Since it was the entire floor, I must assume that hotel mgmt does not consider a working TV as a requirement for keeping rooms in service.

Date of stay: December 2018
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Weldon W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at Delta Hotels Calgary Downtown, responded to this reviewResponded December 15, 2018

Dear Weldon W,

Thanks for taking the time to share your thoughts regarding your stay with us. Though we are pleased you found the majority of your stay to be satisfying, we are sorry you experienced difficulties with your guestrooms bathroom and television. It sounds like we missed several opportunities and we are very disappointed, as you rightly were. This is certainly not our standard, and not what our typical guest experiences so we have shared your concerns with our engineering team for their immediate attention. We would love for you to reach out to us the next time you are in the area to give us a second chance. Thanks again for your feedback, and we hope to have the opportunity to make your next stay a great experience.

Jason Clark
General Manager

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Reviewed December 11, 2018

I've stayed at this hotel many times in the past but never did a review. The hotel is located in a prime spot. The staff is excellent and generally care about the customer. The rooms are nice, as is the pool and hot tub. When we stayed there only 3 elevators were running, four would help with the congestion but I'm not totally convinced it would. The food is very good but the service was not great. The staff is excellent but slow.

Date of stay: November 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank dgordon2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at Delta Hotels Calgary Downtown, responded to this reviewResponded December 12, 2018

Dear Dgordon2016,

Thank you for taking the time to provide a review of our hotel. We are pleased knowing you enjoyed our prime location as well as the exceptional service of our staff members, and we appreciate knowing where we have room for improvement. However, we apologize for the inconveniences you experienced due to the number of elevators at our hotel, and we hope this did not overshadow your visit. Thank you for being our guest, and we hope you will give us another opportunity to welcome you for the perfect stay you deserve.

Jason Clark
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 6, 2018

A very nice upscale hotel in downtown Calgary. A bit of construction to the property but does not take away from the ambiance. Staff were friendly and accomodating. Room was large and immaculate. Our only complaint was the emergency vehicles leaving their depot which was located directly below our hotel.

Room tip: Room on the north side may be quieter than ours. See review above.
Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Barry M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, General Manager at Delta Hotels Calgary Downtown, responded to this reviewResponded December 6, 2018

Dear Barry M,

Thank you for choosing Delta Hotels Calgary Downtown! We are glad you loved our staff and rooms. It was a pleasure having you as our guest, and we look forward to your next stay!

Jason Clark
General Manager

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Reviewed November 29, 2018 via mobile

Stayed here for 2 nights for work and was my first Delta Hotels experience. I was very pleased with the quality of the hotel, lobby, rooms, and restaurant. Hotel is very updated thanks to renovations. They appear to be close to being done and honestly don’t impact much. Staff was extremely friendly and i love the pantry for marriott members on the 23rd floor! Tons of snacks, water, breakfast, etc

Date of stay: November 2018
Trip type: Travelled on business
Thank Brad R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, General Manager at Delta Hotels Calgary Downtown, responded to this reviewResponded November 29, 2018

Dear 415bradr,

It was a pleasure having you as our guest at Delta Hotels Calgary Downtown. We are thrilled you liked each and every aspect of our hotel and had a wonderful experience. Thank you so much, and we look forward to welcoming you back soon.

Jason Clark
General Manager

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Reviewed November 19, 2018 via mobile

This recently upgraded hotel is just finishing up renovations and is looking fantastic. Underground parking, Starbucks in the building, and a fantastic gym. I unfortunately did not get a chance to try the restaurant but I will say it looks classy and there is a 6 foot long fireplace. Would say if you are thinking of staying downtown the price and the service combined puts this hotel at the top of the list.

Date of stay: November 2018
Trip type: Travelled on business
1  Thank MattyAJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, General Manager at Delta Hotels Calgary Downtown, responded to this reviewResponded November 19, 2018

Dear MattyAJ,

On behalf of our staff, thank you for the terrific review! We are pleased to know how much you loved your stay. Our 4-star accommodations are perfect for everything. All of us at Delta Hotels Calgary Downtown look forward to having you visit again.

Jason Clark
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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