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Martin_crystal🌼😘
Beckenham, United Kingdom

Very Noisy Hotel!

3.0 of 5 bubblesReviewed Sep 6, 2019
Stayed one night whilst on a Riviera Travel Canadian Rockies tour. Room itself is fine, with all the usual Marriott features. But just finishing a long flight from UK, so looking for a quiet hotel. But the hotel must be close to Police, Ambulance or Fire Services, as continually heard loud car sirens all though the night which made sleeping very difficult. Also, the wall mounted air-conditioning was noisy, not like normal ceiling mounted systems, although this could at least be switched off (room of course quickly became too hot). Breakfast also unusual as no buffet option offered - ended up with the full Canadian Breakfast which had the thickest slices of toast I have ever eaten!
Date of stay: August 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at Delta Hotels by Marriott Calgary Downtown, responded to this review
Responded Sep 7, 2019
Dear Martin_crystal,

We are glad you chose to stay with us recently, and we appreciate you taking the time to post comments about your experience. It is great to know you enjoyed the amenities of your provided guest room. However, we are sorry your sleep was disturbed by the noise outside of our hotel. Our front desk is available 24/7; therefore, we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another room. Thank you again for choosing us, and we would love another opportunity to provide you with a better experience.

Richard Main
General Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed September 1, 2019

Very friendly and helpful service, very professional and assisting in every manner.
Restaurant and bar is very cozy and with a fire place, breakfast menue ist very good and the hints from the waitress about the food were very helpful. The own kitchen cook homemade marmalade (Rhubarb-strawberry) was the best i've ever had (travelling all aorund the world, myself coming from Germany).
Rooms are modern with nice view over bow-river or the city and as well the calgary tower. Rooms and bathrooms very clean. big screen TV with internet connection.
Gym is open all day and night, pool and jacuzzi nearly as well, closing at midnight and opening early morning.

Room tip: Bow-River view or Tower-view and higher floors for better view
Date of stay: July 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Guenter L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, General Manager at Delta Hotels by Marriott Calgary Downtown, responded to this reviewResponded September 2, 2019

Dear Guenter L,

Thank you for the generous rating of Delta Hotels Calgary Downtown. We love that we could make you feel at home with our well-maintained accommodations, exceptional service, as well as our excellent amenities and delectable breakfast, right in the heart of central Calgary! We hope you will come back to see us soon.

Richard Main
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 26, 2019

we ordered breakfast and got an upgrade, 23th floor, magnificient room with great bathroom. Very friendly staff members, swift service at breakfast, parking beneath the hotel (21$), not far away from the main walking street

Date of stay: August 2019
1  Thank pascalvanmelkebeke
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, General Manager at Delta Hotels by Marriott Calgary Downtown, responded to this reviewResponded August 27, 2019

Dear pascalvanmelkebeke,

Thank you for the generous rating of Delta Hotels Calgary Downtown. We love that we could make you feel at home with our modern, comfortable accommodations and excellent service, right in the heart of central Calgary! It was also a pleasure knowing you liked our quality breakfast, beautiful property, and cordial associates. Thank you once more for the perfect rating, and we hope you will come back to see us soon.

Richard Main
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 24, 2019 via mobile

Their accessibility rooms, one of which I used, are really lovely and feel just like a top-end room with a few barely noticeable adjustments. The low bed looks as much a style choice as anything else, and the open shower space is delightful to step in and out of. My bed was made every day, and I had included coffee packs each morning. Their service has been kind, polite, and speedy.

Try to get a river view - it’s much more calming and “Calgarian” than the downtown view, in my opinion. Enjoy your stay!

Date of stay: August 2019
Trip type: Travelled on business
Thank ConnorYM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, General Manager at Delta Hotels by Marriott Calgary Downtown, responded to this reviewResponded August 25, 2019

Dear ConnorYM,

Thank you for being our guest at the Delta Hotels Calgary Downtown. We are thrilled you were impressed by our accessible room. We are also delighted to read you liked our courteous service and that our friendly associates made sure you were comfortable. It was a pleasure hosting you during your time in Calgary, and we look forward to welcoming you back for another outstanding experience.

Richard Main
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 22, 2019

Hotel was under a major renovation that was not communicated to me when booking. Gym closed, 1 elevator working, no lobby and parking was not available as my vehicle was to large. Once renovations are complete i will try again and post a new review.

Date of stay: October 2018
Trip type: Travelled on business
Thank Chad C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at Delta Hotels by Marriott Calgary Downtown, responded to this reviewResponded August 23, 2019

Dear Chadc541,

Thank you for taking the time to evaluate our hotel. We are truly sorry your stay was not the positive experience you deserve and apologize for the inconveniences you encountered with our parking arrangements. We never want a guest to leave with a negative opinion, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.

Richard Main
General Manager

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Reviewed August 21, 2019 via mobile

This is a very nice hotel but the best part was I never heard neighbors or people walking in the hall. Our shower was very cool and modern. The hotel has a Starbucks on site, a nice area to print boarding passes and it's very close to the Olympic Park.

Date of stay: August 2019
Trip type: Travelled with friends
Thank ppark0927
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, General Manager at Delta Hotels by Marriott Calgary Downtown, responded to this reviewResponded August 21, 2019

Dear ppark0927,

Thank you for being our guest at the Delta Hotels Calgary Downtown. We are delighted you had a comfortable stay with us and that you particularly you loved our relaxing showerhead. It is also nice to know you liked the business services we provide, while our convenient location with proximity to Olympic Park was perfect for your needs. Thank you again for your review, and we look forward to welcoming you back for another outstanding experience.

Richard Main
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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