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Luckyduck2012
Winnipeg

Would return

5.0 of 5 bubblesReviewed Jul 28, 2024via mobile
This is a very lovely hotel with a fantastic restaurant. Hotel room was spacious with a nice bathroom. Only complaint is it could have been cleaner. There was long hair on the bathroom wall that was there when we checked in and there when they cleaned the room during our stay. Plus the cleaning staff didn’t give us clean towels. Top marks to the front desk staff for getting us into our room as we arrived very early and also giving us a late checkout. I understand these are Marriott perks we have but still it is appreciated. Staff was very friendly.
Date of stay: July 2024
Trip type: Travelled as a couple
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Marriott Hotels, Guest Services / Front Office at Delta Hotels Calgary Downtown, responded to this review
Responded Jul 30, 2024
Dear Luckyduck2012,

Thank you for choosing to stay at Delta Hotels Calgary Downtown and sharing your experience. We are delighted to know you were pleased with our front desk service, appreciated your early check-in and late check-out, and liked our friendly associates and spacious accommodations with excellent bathrooms. However, please accept our apologies for the cleanliness issues you encountered during your visit. We will share your comments with appropriate individuals as we strive to enhance our guest experience at all levels. Thank you again for your feedback, and we look forward to your return visit.

Richard Main,
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,666)
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Reviewed July 28, 2024

We loved this hotel.Booked a Jr Suite on the 24th floor Lots of room and a separate bedroom Bed was very comfortable.Also this floor has the lounge,that is open 24/7, with snacks,hor derves,and gelato.Worth the cost of the room, don't have to go out.Alot of tour companies meet in the lobby,so it's pretty busy.My husband enjoyed a late night swim in the 3rd floor pool.The front desk. Staff very nice, and gave us an early check in.Definitly recommend The Delta in Calgary

Room tip: Book a Jr Suite on a high floor
Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank delray222
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Hotels, Guest Services / Front Office at Delta Hotels Calgary Downtown, responded to this reviewResponded July 28, 2024

Dear delray222,

Thank you for choosing Delta Hotels Calgary Downtown and sharing your experience. We are delighted to know you booked in advance and that you were pleased with our comfortable accommodations, thoughtful hospitality, and elegant lobby. We also appreciate you mentioning that your husband took advantage of our refreshing pool. Thank you again for your recommendations, and we look forward to your return visit.

Richard Main
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 17, 2024 via mobile

Very pleasant hotel, good location with plenty of food and drink places nearby.

We stayed only for one night to rest before we started our trip around Canada. Room was nice although there was no safe ? We looked everywhere - drawers, wardrobe, inside the desk and even in the bathroom and definitely there wasn’t one, which was a bit strange. We didn’t ask at the reception desk, since we stopped there for short rest night, we didn’t have a need for a safe, but nevertheless very bizarre.

We had breakfast included with our room, it was very tasty and you can order off the menu rather than buffet style which we prefer.

All in all very good.

Date of stay: July 2024
Trip type: Travelled as a couple
Thank Trish232
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Hotels, Guest Services / Front Office at Delta Hotels Calgary Downtown, responded to this reviewResponded July 22, 2024

Dear Trish232,

Thank you for sharing your comments with fellow travelers regarding your stay at Delta Hotels Calgary Downtown. We are glad our location was perfect for your needs and that you loved our beautiful property and delicious breakfast offerings. That said, we regret your disappointment with the lack of the safe in your accommodations. We value your remarks and will share them appropriately. Thank you again, and we look forward to having you back soon.

Richard Main
General Manager

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Reviewed July 4, 2024

What I expected from a Marriot hotel a very clean hotel with friendly staff. It Is ideally located for the centre of Calgary only 10 - 15 minutes from the main restaurants cafes and also the tower well worth a visit and a meal in the rotating restaurant. The hotel is ideal for a walk along the river side promenade.

Room tip: Handy Cafe attached to the hotel.
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Peter B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Hotels, Guest Services / Front Office at Delta Hotels Calgary Downtown, responded to this reviewResponded July 5, 2024

Dear peterbV7839NL,

Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations and that you loved our well-appointed accommodations, excellent hospitality, and convenient location. We are also glad that you enjoyed your dining experience. We wish you all the best for your travels, and we look forward to welcoming you to Delta Hotels Calgary Downtown on your next visit.

Richard Main
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 20, 2024

An excellent overall hotel. The rooms were very clean and comfortable, and the beds were comfortable as well. This hotel had excellent views of the Calgary area. The concierge lounge was similarly excellent. Special shoutout to Toni, who assisted us in the concierge lounge. The hotel was slightly tired in some places and the outside windows needed to be cleaned, but aside from that it was a first rate experience.

Date of stay: June 2024
Trip type: Travelled with family
Thank 356mickeyf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Hotels, Guest Services / Front Office at Delta Hotels Calgary Downtown, responded to this reviewResponded June 21, 2024

Dear 356mickeyf,

We are grateful for your kind words about the Delta Hotels Calgary Downtown and appreciate the high rating. It is our pleasure to know that you loved our property and our well-appointed accommodations with views of downtown and the Bow River. We are also delighted that you enjoyed our concierge lounge and that our associate Toni went above and beyond to take care of your needs. We have taken note of your comments regarding the general upkeep, and we will share them with the appropriate departments. Thank you again, and we look forward to welcoming you back.

Richard Main
General Manager

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Reviewed June 18, 2024 via mobile

We stayed at this hotel while visiting Canada for 10 day and it was quite nice. The beds were comfortable and the rooms were very clean. The customer service here was amazing. Everyone was super helpful and friendly. A special kudos to Toni in the concierge lounge as her customer service and helpfulness were exemplary. We will plan to stay here again in the future.

Date of stay: June 2024
Trip type: Travelled with family
Thank 859missyf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Hotels, Guest Services / Front Office at Delta Hotels Calgary Downtown, responded to this reviewResponded June 19, 2024

Dear 859missyf,

Thank you for including Delta Hotels Calgary Downtown in your travel plans and for this fantastic review! We are thrilled that the service provided by our hospitable associates, especially Toni, made your stay memorable. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments and share them with our team. We are also happy that you enjoyed our property and our well-maintained accommodations. It is wonderful that you have already decided to stay with us again, and we look forward to having the pleasure of hosting you once more.

Richard Main
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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