Stayed here for a night. We got room 518, it overlooks the front of the street. You can see Dragon City Mall on the extreme left. There is complimentary water bottles in the room, we were 3 so got 3 bottles. However, bath towels are set up for only 2. Room isn't very bright but it had sufficient lighting. No luggage racks were provided so we had to use a chair for our second luggage. The room had a weird smell (likely the carpet) but, with the AC on, don't really smell it.
Dear Tardykat,
Thank you for taking the time to share your review. We apologize for the concern you had with our accommodations and the service shortfalls you experienced during your visit. We will share your comments with appropriate individuals as we strive to enhance our guest experience at all levels. On a positive note, we are glad to know you liked our ideal location. We appreciate your feedback, and we hope you will give us another chance to host you again.
Richard Main,
General Manager
Enjoyed a 4-night stay during a recent solo trip to Canada. Hotel was very clean, staff was very friendly and attentive. Location was perfect walking distance to most of attractions/areas of interest. On-premises restaurant was convenient and food was very good. Highly recommend this hotel.
Dear Lynne B,
We are delighted to know you were pleased with our convenient location, well-maintained property, and courteous associates. We also appreciate you mentioning our excellent on-site restaurant and delicious food. We appreciate you recommending Delta Hotels Calgary Downtown, and we look forward to welcoming you back soon.
Richard Main
General Manager
Stayed in Delta Marriot Calgary for four nights in Room 915. Room was big and beautiful. Location is excellent. You can walk to most places from this hotel. Reception staff were great but the place is being let down by cleaning staff. Our room was clean on day one, and I agree that it didn't need cleaning on day 2,but it wasn't cleaned on day three around 4:30 pm when we returned from excursion, even after requesting.
When I complained cleaning lady supplied us with fresh towels but didn't clean the bathroom.
Anyway we had fun in Calgary, hotel room doesn't have a safe and that did worry us a bit as we had to carry all our documents , money etc with us.
Shower pressure was just too low, but managed to shower. I didn't complain as I don't think they could have done much about it.
Dear tannajay,
Thank you for being our guest at Delta Hotels Calgary Downtown and for the nice rating! We are glad to know that our location was convenient for your trip and that you enjoyed our front-desk associates. While you liked certain aspects of your accommodations, we apologize for the housekeeping service concerns you experienced and for the inconvenience you faced due to the water pressure. We have shared your comments with the respective teams and will work on resolving these matters to ensure a better guest experience going forward. Thank you for all of your feedback, and we are happy knowing how we can enhance our guest experiences. It was a pleasure having you at Delta Hotels Calgary Downtown, and we hope to see you again soon.
Richard Main
General Manager
Great hotel, perfect location close to the river and Chinatown and Stephen
s Avenue. Friendly and professional staff, there was a bit of a confusion with the reservation but the lady at the front desk was professional, informed and results oriented and was able to clear it up quickly. Great eggs benedict on Yam. Pool was amazing and very well equipped gym. Highly recommended
Dear cb-heir,
Thank you for staying at Delta Hotels Calgary Downtown and sharing your experience. We are thrilled to know you were pleased with our ideal location, courteous associates, and well-maintained property. We also appreciate you mentioning our excellent breakfast and thoughtful amenities. Thank you for your recommendations, and we look forward to welcoming you back soon.
Richard Main,
General Manager
This hotel is the best I’ve ever stayed at. From the second I arrived the customer service was absolutely amazing. I arrived early and didn’t have to wait to long for my room to be ready. The front desk staff was absolutely amazing and helpful. Very knowledgeable about the area and things to do in the area and the best times to do them.
The room I chose was one I will chose everytime I stay with them in the future. The corner king suite with a sofa bed. Amazing view of downtown Calgary and the view at night is just beautiful.
My room included access to the 24/7 pantry which is as regularly stocked and had a great view of the river.
Dear lala2850,
Thank you for choosing Delta Hotels Calgary Downtown and sharing your experience. We are thrilled to know you were pleased with our thoughtful hospitality, exceptional accommodations, and fantastic views. It was a pleasure to host you, and we look forward to your return visit.
Richard Main
General Manager
