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“Warning - Under Renovation”

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Sheraton Suites Calgary Eau Claire
Ranked #9 of 109 Hotels in Calgary
Certificate of Excellence
Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Warning - Under Renovation”
Reviewed 21 January 2012

We made reservations through the central number (a mistake, I know) and were not told of the renovations (and associated mess and noise) nor the lack of an exercise facility/pool. It is normally a great hotel with excellent service, however our advice is to stay elsewhere until the after the work is completed in mid-March 2012.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank VR2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmthegm, General Manager at Sheraton Suites Calgary Eau Claire, responded to this review, 23 January 2012
Thank you for taking the time to complete a review of your recent stay at the Sheraton Suites Calgary Eau Claire. I am very sorry to learn that you were not aware that we are in the process of refreshing our lobby and fitness centre. I truly appreciate the gift of feedback that you have provided and I would like to apologize for any inconvenience that this may have caused during your stay. We hope to have the opportunity to welcome you back once our renovations are complete.

Best Regards

Gord Minor
General Manager
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931 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (190)
Date | Rating
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English first
Houston
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 January 2012

Checked in to the hotel and they were jackhammering the floors out in the lobby. The front desk attendant had a face mask on to keep from breathing the stone and concrete dust from the air. Bad way to start a stay!

The hotel should have emailed all its guest to make sure they knew what was going on. They didn't. The rooms are nice and if you can put up with the noise, not such a bad place. I think the hotel is very overpriced. Charing for internet does not sit well with me when paying 350.00 per night for a Sheraton.

Will stay at the Westin from now on.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Craig S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 5 January 2012

The hotel itself is great. Although there is a Westin literally across the street, the location is boring. There is a nice scenic river walk near by, but that's about 5 minutes of your day. Additionally, there is a Joey's and a beat up mall with a theatre across the street.

As for being close to Calgary's attractions, it is not. Very far from everything unless you have a car.

if you have a car, there is free parking on the street nearby, if you can find a spot.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank zhivago22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmthegm, General Manager at Sheraton Suites Calgary Eau Claire, responded to this review, 13 January 2012
Thank you for taking the time to complete a review of your recent stay. I am glad to learn that you thought the accommodation was great, but was disappointed in location of the hotel as it relates to Calgary Attractions. Depending on the time of year the Eau Claire area holds several outdoor festivals, skating rink, concerts and events.

We appreciate your valuable feedback and look forward to welcoming you back in the near future.

Best Regards

Gord Minor
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Curitiba, PR
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 29 December 2011

I'm quite surprised this is just #7 in Calgary, since I travel a lot and this is probably the best hotel I ever been.
I traveled alone on business and spent 2 weeks at the Shreraton Eau Claire and found it simply amazing.
My room was huge, quiet and had a living room with a confortable couch, 2 LCD TVs, a small kitchen area with a sink, refrigerator, microwave and coffee maker with Starbucks coffee.
The bedroom had two queen-size beds, with great linens.
There are nice restaurants and bars within walking distance, including the Joey's and Spaghetti Factory. There is an Irish Pub downstairs by the lobby which server great beer and had live music on some days.
There is a mall just across the street, without brand stores, but had smaller stores, a coffee shop, grocery and souvenir stores.
There is a beautiful park just behind the hotel called Prince's Park if I can recall, which is great for walking, running and taking pictures of the buildings in downtown. I recommend walking across the bridge and going up the hilld through the wooden stairs to experience a stunning sunset and for taking great pictures of town.
There is a mall pool and jacuzzi area, and also a decent fitness center, which I haven't used because I was just running at the park right by the hotel.
And all of this at just a few blocks from Calgary's main office district.

Room Tip: Ask for a room on a high floor facing towards the square in front of the hotel, if you want a view...
See more room tips
  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rickcwb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmthegm, General Manager at Sheraton Suites Calgary Eau Claire, responded to this review, 16 January 2012
Thank you taking the time to complete such a detailed and wonderful review of your recent stay at the Sheraton Suites Calgary Eau Claire. I am pleased to learn that you found the suite spacious and comfortable, I’m also thrilled to learn that you were able to take advantage of our unique location with all that the surrounding area has to offer. We’re proud that you have referred to us as ‘the best hotel you’ve ever been”. Thanks again and we look forward to welcoming you back to our hotel!

Best Regards

Gord Minor
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alberta
Level Contributor
147 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed 5 December 2011

Only stayed 1 night but really enjoyed it. Took our kids and they upgraded us to a 2 bedroom suite which worked out perfect. King bed with ensuite in our room and 2 queen beds with own bath in their room which shared a common living area with minibar and microwave. Suite was great, but seemed a bit 'cozy' with the larger beds. We had chocolate waiting in our suite for us upon arrival and they delivered apples and treats a bedtime for the kids -- nice touch. The humidifier in the room was an extra that was really appreciated in the dry climate.
Kids used the pool/waterslide 3 times in the 30 hours we where there and loved it.
This is a 'business' style hotel so expect to pay for several things such as parking, internet service and such.
Located in the Eau Claire area, MANY restaurants and shops within a few feet, as well as Prince's Island Park for you enjoy. We didn't venture in the restaurants or bars on sight but appeared to be popular.
LOVED the idea of Ben the Dog being available for 'walks' during the week ... great for those away from home.
Overall another great stay at a Sheraton Hotel - exactly what you'd expect.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LLA4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmthegm, General Manager at Sheraton Suites Calgary Eau Claire, responded to this review, 6 December 2011
Thank you for the wonderful review on your experience at the Sheraton Suites Calgary Eau Claire. I am thrilled to learn that you and your family enjoyed the features of our suites, surrounding area and our waterslide. Our Hotel Canine Ambassador, Ben, is very popular and is unique to our hotel, perhaps on a future visit, you could take Ben on a walk around the Eau Claire area.

We look forward to welcoming you and your family back on your next trip to Calgary.

Best Regards.

Gord Minor
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 15 November 2011

My wife and I stayed here for two nights. The occasion was a wedding for a long time friend. The reception was in the Wild Rose ballroom and taking a room at the hotel made it very convenient. The rooms are comfortable and the extra set of doors in your suite helps to block out any hallway noise. The staff were all very pleasant and helpful. I would consider this hotel if I am back in Calgary again.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nepean_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmthegm, General Manager at Sheraton Suites Calgary Eau Claire, responded to this review, 16 November 2011
Thank you for taking the time to complete a review on your recent stay at the Sheraton Suites Calgary Eau Claire during such a special occasion as long time friend's wedding. I am pleased to learn that you enjoyed your guest suite layout and the service provided by our outstanding team. We look forward to welcoming you back the next time you are in Calgary.

Congratulations to your friend, we wish them all the best.


Best Regards,

Gord Minor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
49 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 12 November 2011

Pro's:
Good size room
Has 2 TV's in the room
Quiet
Great pool
Offer gluten free meals

Con's:
Old decor
Bed is a bit hard
Internet is not free

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TDTGFfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmthegm, General Manager at Sheraton Suites Calgary Eau Claire, responded to this review, 15 November 2011
Thank you for taking the time to complete your review of the Sheraton Suites Calgary Eau Claire. I was glad to learn that you enjoyed the amenities in your suite and unique menu offerings. Although our HSIA and Wifi in the guest suites are not complimentary, we are happy to offer free Internet at the Link at Sheraton located within our lobby. We appreciate your valuable feedback and look forward to having the opportunity in the future to have you stay with us again

Warm Regards,
Gord Minor

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Suites Calgary Eau Claire

Property: Sheraton Suites Calgary Eau Claire
Address: Sheraton Suites Calgary Eau Claire 255 Barclay Parade SW, Calgary, Alberta T2P 5C2, Canada
Phone Number:
Region: Canada > Alberta > Calgary
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Calgary
#11 Business Hotel in Calgary
#14 Romantic Hotel in Calgary
#21 Family Hotel in Calgary
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Suites Calgary Eau Claire 4*
Number of rooms: 325
Official Description (provided by the hotel):
Whether you're visiting our Calgary Hotel for business or pleasure, you'll never feel more at home than at the all-suite four-diamond Sheraton Suites Calgary Eau Claire Hotel. ... more   less 
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Also Known As:
Sheraton Suites Calgary Eau Claire Hotel Calgary
Sheraton Calgary
Sheraton Hotel Calgary Eau Claire
Calgary Sheraton
Sheraton Suites Calgary Eau Claire Alberta

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