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“Very dissapointed”
Review of Swirls Ice Cream

Swirls Ice Cream
Ranked #2 of 8 Dessert in Medicine Hat
Description: Best ice cream in town!!!! Divine banana splits, sundaes to dream about, luscious treats!!!!
Restaurant details
Description: Best ice cream in town!!!! Divine banana splits, sundaes to dream about, luscious treats!!!!
Reviewed August 16, 2017 via mobile

First let me say we LOVE swirls. It has always been a great place worth the often long wait in line. But the last few times quality has steadily been declining. Our last visit my ice cream was about 30% ice. Huge chunks of it. Like the ice cream had been melted and refrozen. Not what I would expect from swirls. The poor girl in the window was also overwhelmed and undertrained. She may of been new. If she was she was not ready to be alone. She couldn't find things on the till and she was very slow and flustered. So it took us about fifteen minutes at the window for 2 cones, one full of ice, and a parfait.

Thank Jolene S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc-W-Swirls, Owner at Swirls Ice Cream, responded to this reviewResponded August 18, 2017

We are very sorry your experience wasn't up to par. We work very hard to keep our product and service at a very high level! Our recipes and the products we use have been the same for more than 20 years. We will use this review to improve our customer service. Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (44)
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8 - 12 of 44 reviews

Reviewed August 4, 2017

I wasn't even aware that we had one of these in Lethbridge as apparently it recently opened. The one in Medicine Hat is wonderful! When you order a large soft ice cream you get it in a huge waffle cone and the ice cream is piled easily 6 inches over the top! It's enough for a whole family to enjoy! they have a wide variety of slushes and other treats that I am looking forward to enjoying back home in Lethbridge! Great place!

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2  Thank metaungulate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 26, 2017 via mobile

We stopped by and were so happy with this place. Ice cream is fabulous - very light and not too rich. It's also cheap for what you get. We ordered three things at $14 for 2 adults and 2 kids but could have easily all shared one medium swirl.

Thank Brad B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 7, 2017 via mobile

The $19.95 value bag was excellent the selection we got was very good.
The server was patient and give good advice. The line was long but it was Canada day, but even so we didn't wait long to be served.
I am holiday from Scotland going away shortly but I will buy more ice cream before going home again.

Thank stuartjoanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 3, 2017

It's tough to find really good homemade ice cream in Canada. There is an abundance of soft ice cream, but REAL ice cream lovers seek hard homemade. Swirls has it! Great selection of scrumptious flavors. We stopped here first when we arrived in Medicine Hat so we could savor dessert before even checking into our hotel. Great spot!

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1  Thank FJDriver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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