While checking in I commented on the unusual 1 day cancellation policy for reserved rooms. Most hotels I had encountered in the past would allow for a cancellation provided that it was received by 16:00 the same day. The clerk (RYAN) stated that he wasn't going to argue with me (I wasn't arguing). I told him I wasn't arguing and I just wanted to check in. "Only if you say PLEASE" I was told. The last straw. I was next told that I wasn't welcome at the hotel and that would I please leave. I asked to speak to the manager (his mother, I suspect). Things were gradually ironed out.
The young man should NEVER be allowed to deal with the public. I will never deal with this hotel again.
- Official Description (provided by the hotel):
- All rooms are well appointed with most of today's modern conveniences. Included with your stay complimentary continental breakfast, Wifi, in room coffee and tea, 24 hr front desk services & security. We take great pride in exceeding our guests expectations no request is too small, let the Coast Hotel in Medicine Hat be your "Oasis in the Desert of Travel" ... more less
- Reservation Options:
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- Also Known As:
- Medicine Hat Inn & VLT Lounge Alberta