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Roam54730135872

We'll Be Back!

5.0 of 5 bubblesReviewed Jul 24, 2024
I brought a motorcoach group in for a 2 night stay and would absolutely come back. Not only were the rooms clean and sustainable products being used, the location is within walking distance to a mall and lots of great restaurants. The staff were very caring and attentive. They would always greet us with a friendly smile as we were coming in or out of the lobby. One of my travelers left a bag in their room and Christine from Front Desk/Group Sales helped by not only facilitating its return, but also driving part way to Calgary where another driver was able to meet her and pick it up for the remainder of the journey. Both my guest and I were amazed by her going so far out of her way to help us. We'll definitely be back when staying in Red Deer.
Date of stay: July 2024
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviews (493)
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Reviewed April 10, 2024

Traveled to Red Deer this past weekend and discovered our usual hotel had botched our reservation and did not have a pet friendly room for us. Called the HIExpress to find out the price for a pet friendly room including pet fees and while it was slightly more than our usual hotel, we decided to go ahead with it because we were so tired. They did not provide us with an itemized breakdown of our bill at check in but assured us the pre-auth amount was the grand total plus a $100 security deposit.
On check out their system was down and they said they'd email the receipt so we were shocked when our total bill was $200 than we were quoted at check in for our total. Our dogs were crated the entire time they were in the room and they were never left unattended so it couldnt be for damages and we confirmed our quoted price included pet fees three times before we checked in but now they're claiming the extra $200 is for pet fees - again?!
So basically we paid $50/night on top of their advertised rate on their website (and slightly more again than on Expedia/Hotels.com) PLUS an additional $50/night to have a pet friendly room. Sketchy business practices. Huge lack of disclosure. Steer clear.

Date of stay: April 2024
Trip type: Travelled with family
Thank Bridgit D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express Red Deer, an IHG hotel, responded to this reviewResponded April 24, 2024

Dear Bridgit D,

I appreciate you for sharing your review of your recent stay at our Holiday Inn Express Red Deer while visiting Red Deer. It's a pleasure having you as our guest.

I am truly sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the unknown charge. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.

I very much hope that you will grant us the opportunity to prove ourselves again.

Best Regards,

Ben W.
Case Manager
IHG Hotels and Resorts Service

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed April 2, 2024

This is our go-to hotel in Red Deer. It is close to Hwy 2. Rooms are spacious and big TV. Bathroom large and clean and bright. Fridge and coffee in the room. Most important is good quality bed that gives sound sleep. Hotel is clean and well maintained. Good selection of free breakfast and free parking.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jody C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 10, 2024 via mobile

Great Older Holiday Inn, but will friendly staff, larger rooms, spa, pool and gym.
Close to shopping, restaurants and recreation centre. Very quiet, clean room, great beds. Bathroom was dated but ok. Might do with a reno. Breakfast was great, changed up the mains every morning, lots of coffee, fresh and hot. Mainly it was the friendliness of all the staff. We would definitely stay here again.

Date of stay: March 2024
Trip type: Travelled with family
Thank William L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 28, 2023 via mobile

Great location, quiet hotel, great breakfast. Holiday inns seem to have up'd their game...if your at a trade show at the W..stay here...gym ok one machine e didn't work and very small. Pool didn't use but seemed good parking good and close to restaurants, shopping etc

Date of stay: September 2023
Trip type: Travelled on business
Thank Beverley M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 30, 2023

This hotel has got to be the worst place I’ve ever stayed at. They never disclosed the roof construction/ repair that started at 6:30 in the morning to at least 9:30 at night. When asking about the construction the staff fluffed us off. The “manager” called my spouse while we were attending a gathering IOT get more information from them. Because we weren’t happy.
The furniture had suspected love stains on them. We requested sheets to place over the furniture to use them.
The jacuzzi was broken and covered with a tiled piece of plywood.
We did not feel comfortable with the carpet so we left our shoes on.
Overall they don’t have a negative star review on this site for this place.
I would push through to either Edmonton or Calgary than stay at the red deer holiday inn express.

Date of stay: July 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Departure21573634643
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express Red Deer, an IHG hotel, responded to this reviewResponded August 14, 2023

Hi Departure21573634643,

Thank you for your stay with us at Holiday Inn Express Red Deer! We appreciate your loyalty to IHG One Rewards.

We strive to meet the level of satisfaction every guest expects from an IHG® Hotels & Resorts property. While we're glad to know you found our location convenient for your getaway, I am sorry we missed making your experience seamless this time.

We take feedback seriously and would like to gather more details to communicate this with the relevant teams. I sent you a private message and hope you respond soon.

Pleasure once again to host your visit and look forward to having the opportunity to restore your confidence.

Kind Regards,

Alice P
Case Manager
IHG Hotels & Resorts Service

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
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