It was a wonderful experience for us. We enjoyed the breakfast buffet immensely. The food was hot and fresh. Service was fantastic! It was a very clean, accessible room with its own stove, refrigerator, and mini-closet, which made it very comfortable and made the atmosphere more pleasant. The attendant is friendly too! The kids had a great time swimming in the pool!
Dear yurbl2023,
Thank you for taking the time to review our hotel. We love your 5/5 rating and your kind words. We're delighted you enjoyed your stay with us and found your room clean and our atmosphere pleasant. We're glad to hear your children enjoyed the pool.
We hope to welcome you back again soon!
We arrived late at night and the staff could not have been nicer. Rooms were very clean. All the staff were lovely. Definitely a typical, predictable Marriott which was great! There are a lot of amenities nearby. Very convenient and would definitely recommend.
Dear Tricia C,
Thank you for taking the time to review our hotel. We love your 4 stars and your kind words. We're delighted you enjoyed your stay with us and found our hotel clean and our staff lovely!
We look forward to welcoming you back again when your travels bring you to the Red Deer area!
We arrived on February 26 after a massive fire at our house. We chose TownePlace Suites because they allow pets. We received a very warm welcome upon arrival. TownePlace Suites have been treating us excellent for a month. We moved to a one bedroom suite and have made it our home. The staff work hard to make you comfortable. A very clean environment. Rachel makes a good breakfast every morning. We have been through a trying time and all the staff have been warm and friendly. You will be happy with your stay at TownePlace!!
Dear GoPlaces732834, Thank you for taking the time to write us such a lovely review! We are delighted you enjoyed your stay with us and that we could be your home away from home during your repairs! We look forward to welcoming you back again soon!
Before we arrived I called ahead of time if we can check in 1 hour before. The front desk was excellent as we were accommodated with our request. We stayed on February 4-5, 2023 due to family event. For years we’ve never stayed in a hotel that have like a kitchenette style. Townplace Suite in Red Deer AB satisfied our weekend stay. We loved the room so much. Excellent property and very convenient location. The best hotel we’ve been privileged to stay at.
Staff were amazing and go above and beyond. Continental breakfast was great if you are in a hurry or have meeting, you can grab food to go. It was refreshing when you go in the swimming pool at night. I will give this hotel 100% recommendation. We will stay in Townplace Suite from now on wherever we stay for a weekend get away or vacation.
Dear Tesst210, Thank you for taking the time to review our hotel. We love your 5/5 rating and we're delighted you enjoyed your stay and were able to make use of the kitchen in your room, the pool and the free breakfast during your weekend with us! Thank you for your kind words for our staff and for recommending us! We look forward to welcoming you back again soon!
I used to really like coming here. The rooms have always been clean, the staff for the most part great, and the hotel is really quiet. However, one thing that has bothered me the last two stays here and hasn't been addressed is the lack of hot water for bathing.
My first recent stay, I had a shower in the morning, and the water was absolutely tepid. Not a great way to start your morning when you're shivering after your shower. I thought it might have been I was too late to get the hot water after everyone else in the hotel had gotten through. Didn't think anything of it, other than I thought the hotel wasn't that full on a weekday, and decided to not say anything about it.
This past weekend, I stayed for two nights while my son was participating in a local hockey tournament, and there were multiple sports teams staying in the hotel. The bulk of the team's family stayed next door at the Choice Hotel, while some of the others were spread out at the nearby Ramada, Best Western Plus. I chose the Towne Place because I am a Titanium level Bonvoy member. My first morning there, again it was a very lukewarm shower. I thought again that I needed to get up earlier in the morning, and made a note to myself to say something at check out. My son came into the room after using the hotel pool after it closed for the night, and said the same thing at 10:15 pm. The next morning, getting up at 6 am to use the shower, same issue.
When I checked out the next morning, I brought it up with the front desk clerk. She said that there were some other people who had also complained about the same issue, but had said that they had checked the temperature regulator, and said it was working fine. I said maybe each of the rooms wasn't getting enough hot water. On top of everything else, the shower pressure wasn't all that strong either on my 4th floor room.
I'm doubtful I'd come back again. A hot shower is one my must haves when staying in a hotel, and if they can't or won't fix this issue, I'll stay elsewhere in the area.
Dear blkjck5697,
On behalf of our entire team, please accept my apologies for your chilly shower experience here at our hotel, not once but twice! This must have been a very disappointing experience and we are so sorry this happened, As I type this, a plumber is here having a look at what needs to be done to fix this issue quickly. As a Titanium Elite member, we appreciate your loyalty to the Marriott brand and hope that you will give us another try the next time your travels bring you back to the Red Deer area. I would appreciate the opportunity to further discuss this and also to offer you bonus Bonvoy points. Please call the hotel so that we can make that happen.
