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Reviews (263)
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All reviewsthe pubthe main highwaytim hortonscowichan valleywestern hotelsbreakfast menuhotel restaurantthe food is greatnice beddingwifi connectionroom was cleanattached restauranton siteroad noisenice restaurantswim meetmain floor
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4 - 9 of 263 reviews
Reviewed January 2, 2018

Even though the hotel in under major renovations, they still have excellent rooms and service. Food is available in the attached restaurant/bar for Breakfast, Lunch and Dinner. Location is great for us.

  • Stayed: December 2017, travelled with family
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Review collected in partnership with Best Western
Thank Laraine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bonnie P, General Manager at Best Western Cowichan Valley Inn, responded to this reviewResponded January 30, 2018

Dear Laraine,

Thank you so much for taking the time to leave a review here on Trip Advisor! We are so pleased that despite our questionable exterior, you gave us a chance to serve you as a valued guest in our property. We are looking forward to finally have the outside to be as welcoming as our staff will continue to be, we welcome you again and hope to see you soon! Safe travels!

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Reviewed December 27, 2017

When staying in Duncan I choose to stay here every time. The rooms are well prepared for the traveller and staff are friendly and knowledgeable. Although, close to the highway the traffic noise was minimal .

  • Stayed: December 2017, travelled with family
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Review collected in partnership with Best Western
Thank Terry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bonnie P, General Manager at Best Western Cowichan Valley Inn, responded to this reviewResponded January 30, 2018

Thank you, Terry, for leaving us a review here on Trip Advisor. We are so honored and humbled that we are the hotel of choice for you when staying in Duncan. We hope that we can exceed your expectations when the renovations are complete as well! We will continue to strive to keep this hotel one of the best in the Valley. Thank you for your review and encouragement! With our renovations, we have included a higher quality window framing and new glass, so the noise will even be less! :) See you again soon!

Warmly,

Bonnie

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Reviewed December 11, 2017

I STAY There Every Tuesday And I would not stayany were other than there the people are very helpful there and they will go out of there way to help you and your stay very nice and the rooms are all ways clean and the food is great

  • Stayed: December 2017, travelled on business
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Review collected in partnership with Best Western
1  Thank Craig G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bonnie P, General Manager at Best Western Cowichan Valley Inn, responded to this reviewResponded January 30, 2018

Dear Craig,

Your review has been a great motivation for our staff, and thank you for your encouragement and support during our renovations. We are grateful for the service and quality our partner restaurant has to offer for our guests, and I am humbled to hear that our staff is willing to go above and beyond for your comfort. We will continue to do so and hope that with the completion of the renovations, we will be able to WOW you with even better rooms and service. Looking forward to the continued business you have with us, and thank you for being a loyal Best Western Rewards Member!

Warmly,

Bonnie

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Reviewed December 7, 2017

the only thing i had a problem with is the TV wasnt working but i was too exhausted to call down at the front desk i stayed in room 118. the only thing i would change at the restaurant is that maybe the servers would come back around more often to check on us when we were ready, but they were really busy?

  • Stayed: December 2017, travelled with family
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Review collected in partnership with Best Western
Thank angelh631
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bonnie P, General Manager at Best Western Cowichan Valley Inn, responded to this reviewResponded January 30, 2018

Dear valued guest,

Thank you for leaving us a review on Trip Advisor and for expressing your concerns and experience. We apologize that the TV was not functioning during your stay. We are so grateful that you have let us know, so that we can remedy the situation immediately.

We apologize for the lack of service at our Restaurant... you have been understanding and kind to let us know that this has happened, and no matter what, the service should always stay top notch. I will be sure to forward this review onto our Restaurant Manager so that no matter how busy, our servers are always attentive to their customers. We appreciate your feedback, and we will get onto it right away!

We hope you will return to stay with us in the near future, we appreciate your business, and hope that we can serve you again with exceeding your expectations!

Warm regards,

Bonnie

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Reviewed November 24, 2017

Excellent service, very comfortable bed, room was super clean. The exterior is under renovation but this didn't affect my stay. The Inn includes a restaurant and pub which was great, it was nice not to need to go hunting for a place to eat dinner and breakfast. Prices were also very good..

  • Stayed: November 2017, travelled on business
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Review collected in partnership with Best Western
Thank cynthiad779
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bonnie P, Manager at Best Western Cowichan Valley Inn, responded to this reviewResponded November 26, 2017

Thank you for your positive and encouraging review for us during these trying times. We are so excited for the renovations to be complete and to provide our guests an even more amazing experience for when they stay in Duncan. We hope you will come back again to see the new building soon after May 2018. We will be renovating the insides of the rooms and also expanding our lobby! Thank you sincerely and see you again!

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