We stayed here July 7th for one night and was one of the best hotel rooms I have ever stayed in.........the views were incredible - was in room 412 and the room was spotless and service was impeccible. The front desk staff went out of their way when we had a flight delay allowing us to stay in our room much longer than normal........will definitely recommend this to anyone wanting a quaint village stay!
Hi Kendra Q,
We are so happy to hear that you enjoyed your stay! We agree, the views are incredible! We hope to welcome you again soon :)
Cheers,
Katie Wallace,
Marketing Manager
I was on the third floor, and was woken up both mornings by children running up and down the halls above us for hours. When I called the front desk to notify them, they apologized but the children continued to run.
No follow up was done and when I told them of our experience of children running when I checked out, she said "Oh sorry." and did not compensate us in any way - keep in mind she also took about 2 minutes to even acknowledge us when approaching the reception desk.
Other notes: the walls are very thin, you can hear conversations in the next room. The photos made the rooms seem nicer than they are. BUT Rodney was awesome.
Thank you for your review and comments. I was trying to locate you in our system but am having no luck. I would really appreciate the opportunity to speak with you about your experience and whom you dealt with at the desk. Your complaints should have been addressed and I apologize for this. You also should have been offered to move if we had the space to do so and the parents of the running children should have been spoken to. I am uncertain as to whether any of these things happened as I don know your actual date of stay or whom you dealt with on the front desk. We would like the opportunity to rectify this [problem so it doesn’t occur again to another guest. If you could reach out to us it would be greatly appreciated. I can be reached via email at: generalmanager@harrisonbeachhotel.com or via phone 604-796-1111 extension 2.
Tara Ryder
We returned to this hotel as we were quite impressed with the facility and location. This time we were very very disappointed for many reasons.
a) Health and safety: my wife and myself, both had surface level cut by shattered glass pieces. I reported this event to front desk and they cleaned the room when we were away. They gave us around $80 as a compensation. WOW! A room with shattered glass pieces assigned a family with 3 year kid and you compensated with $80 for someone's bad job.
b) found a big blooded band-aid in the swimming pool. This is something beyond their control but it was there for more than 3 hrs. When I went to front desk, the lady was on phone and never bothered to ask why we were standing there for 5 minutes.
c) An empty shower gel bottle sitting on the top, since how long god knows. Despite of my reporting to them, never cleaned.
d) On second day we noticed few blood stains on the duvet. We did not bother to report it based on their previous approach.
I am not writing this review to defame the hotel but to make sure they get the right message. You can not take your customers for granted due to popular destination and your location.
We will never return to this hotel in our entire life.
Thank you for your review and comments. I am quite surprised by your comments and would very much appreciate speaking with you in more detail about them. I did have a chance this morning to talk to some of the staff that were on during your stay and will be contacting you to speak with you about your experience in more detail. This isn't a normal occurrence for our Hotel so we do take comments such as yours quite serious.
Tara Ryder
We booked this hotel as we thought it looked ok for 2 nights. |Photos not to bad and nice location.
It’s ready for an update. Reception staff was friendly but also holding back. Cleaning (?) staff mmm could be better.
Maybe it was the combination between the town (quite and many stores/restaurants closed) and the hotel not sure but if I would recommend Harrison Hot Springs I doubt it.
Outlook from the hotels btw is excellent
Thank you for your review and comments. We would really like the opportunity to hear about your experience with us in greater detail. We have been undertaking refurbishments over the past few years and are just curious about your thoughts on what requires updating and if we have these items on our to do list for future improvements. We are also curious about your comment on cleaning?
Harrison Hot Springs has a high season which runs from July to September so a lot of the businesses aren't operational during the off season and if they are open it is generally during peak business hours Saturdays and Sundays hence it seeming like nothing is open. This isn't something we here have control of at the Hotel. We will however pass on your comments to Tourism Harrison.
Please feel free to share your comments with me us if you have the time we would really appreciate it. I see you are from the Netherlands so contact via email would probably be best I can be reached at: generalmanager@harrisonbeachhotel.com
We look forward to hearing from you
Tara Ryder
We did a one night stay at the Harrison Beach Hotel.
At the check in the staff we're friendly, sharing a couple of jokes. We parked at the rear of the hotel at a cost of $5 for the night.
Our room faced the lake with it's fabulous views. Well worth the extra cost. Also the balcony came with 2 chairs and a table.
The room itself was a good size with a fairly conformable pair of queen beds. A really good feature of the room was the kitchen area with tea and coffee available.
There is a TV with more than enough channels.
The shower and washroom was as good as expected.
We had a great time in the pool and hot tub though both were busy.
Check out was easy with the staff being very polite.
There was a couple of downsides. Some of the furniture is damaged and scratched plus there was stains on the carpet. BUT in all honesty it didn't effect our stay in any way.
If the lake facing rooms are available next time I'd definitely stay here again.
Hi Alicattyj!
Thank you for taking the time to write a review! We are glad you enjoyed your stay, and we agree, the lake is gorgeous! If you haven't already done so, could you please contact our general manager and let her know what room you were in. That way she can take a look at the damaged furniture and carpet stains. Her name is Tara and her email is generalmanager@harrisonbeachhotel.com.
Cheers,
Katie Wallace
Marketing Manager
