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Traveller rating
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Reviewed July 24, 2022 via mobile

Awesome hotel! My husband had a medical procedure and it was nice to come back to a hotel for him to relax as he needed. It was very clean and quiet. The staff was excellent and attended to every request with a smile. The carpets are worn but honestly I always bring slippers so wasn’t a big deal. Breakfast was incredible. My husband is not typically a big breakfast eater but he devoured every bite.

Date of stay: July 2022
Trip type: Travelled as a couple
Thank J538AIheathers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Abdullah Tasin, General Manager at Holiday Inn Express Kamloops, an IHG Hotel, responded to this reviewResponded July 29, 2022

Dear J538Alheathers,
Thank you for taking the time to share your experience with us. We appreciate you taking the time to share your feedback with us. Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 10, 2022

amazing customer service when stepping in the front door to leaving. Rooms were clean and breakfast was yummy. family loved the pool and how close the hotel was to shopping and restaurants. will be staying here in the future next time were in town. it's so close to the hwy but very quiet sleep and comfortable.

Room tip: 2nd floor.
Date of stay: July 2022
    • Value
    • Rooms
    • Service
Thank tylee10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Harmesh Borole, General Manager at Holiday Inn Express Kamloops, an IHG Hotel, responded to this reviewResponded July 15, 2022

Dear Tylee10,

Thank you so much for taking the time for reviewing your stay with us. We appreciate you choosing to stay with us during your visit to Kamloops.

At IHG, we strive to ensure that every guest has memorable stay with us. We appreciate your kind comments about our cleanliness, breakfast and pool.

We are looking forward to welcoming you again at the Holiday Inn Express Kamloops.

Regards,
Harmesh Borole

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Reviewed June 9, 2022

The only positive I can say about this hotel is that the room was clean and had all we needed. The hotel was noisy and when we phoned down to enquire when quiet time started (there was a large gathering on the breakfast patio below our room), it was suggested that I go and talk to the group. The gentleman at the front desk was clearly not going to help.

Date of stay: April 2022
    • Location
    • Sleep Quality
    • Service
Thank tnbrown
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Harmesh Borole, Owner at Holiday Inn Express Kamloops, an IHG Hotel, responded to this reviewResponded June 16, 2022

Dear scrsuzuki,

Thank you for choosing to stay with us while your visit to Kamloops and for taking time to review your stay with us.

We really appreciate your kind words for our cleanliness standards.
Please accept my sincere apologies for the Noise issues. We strive to ensure that guests have a wonderful stay with us. Having said that, your concerns have provided me with an opportunity to train staff on Noise complaints procedure.

We hope that you will give us another chance to provide you the excellent standard of service that IHG stand for.

Regards,
Harmesh Borole

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Reviewed May 19, 2022

I’ll start out but saying I am not a very picky person but this one made me feel like I was .
Checked in and they could not find me in their system . No problem I have them my confirmation number and explained I booked through Expedia .
All checked into my room and was sent on my way - went to the 4th floor and opened room only to see that they had checked me into someone else’s room —
Quickly left room embarrassed and went to check in and let them figure out the mix up . Got everything figured out and front desk was very apologetic.
Room that I was given had very stained carpets , a very strong scent that was not appealing and to top it off a stained duvet .
It was after 9pm when I realized the duvet was stained , I went to front desk to ask for a new duvet and they gave me a very over used fuzzy blanket .
The fuzzy blanket literally had blue tape stuck all over it .
Decided that I would just sleep without a blanket and thought to turn on the heat …. Nope the heating cooling system was broken and would not work.
To top the evening off I received a phone call at 11:17 pm from front desk asking me what room I was in as there was a system error —- uhhh couldn’t have waited until morning on my opinion .
All this left me feeling very uncomfortable and not very safe . I was happy to check out in the morning and I can say that I Won’t stay again especially with all the options in Kamloops.

Date of stay: May 2022
Trip type: Travelled solo
Thank 887ja
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Harmesh Borole, Owner at Holiday Inn Express Kamloops, an IHG Hotel, responded to this reviewResponded June 16, 2022

Dear 887ja,

Thank you for choosing to stay with us on your recent trip to Kamloops. We are glad that you chose to stay with us out of all the options available to you.

Please accept my sincere apologies as we fell short on delivering the perfect product and excellent service we vouch for.

We are already re-designing our check-in process to avoid mishaps as such. Our Executive Housekeeper has also been made aware of the issues you mentioned.

We use PTAC systems in our guestrooms that are user friendly and can be switched from Cool to Heat by hitting one single button.

I request you to contact me directly at H.Borole@MundiHotels.com to discuss the matter further.

Looking forward to getting in touch with you so that I can Make it Right for you.

Regards,
Harmesh Borole

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Reviewed April 21, 2022

This hotel is not the one if ur looking to go on a vacation this hotels pool/hot made my brother Seth throw up and it made him sick and made everyone of the baseball teams eyes bern and the Chemical is horrible and it stkinks I will never ever ever stay here again and would not recommend and if u do stay her stay out of the pool and hot tube if u have younger kids do not stay here even if older or younger then 0-100 do not stay here and a couple other baseball player throw up this hotel is not the one and The chemicals after they got out stinks so bad It
was like a burning tire up your nose

Date of stay: April 2022
Trip type: Travelled with family
Thank cassidyc339
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
IHG Service, Owner at Holiday Inn Express Kamloops, an IHG Hotel, responded to this reviewResponded May 7, 2022

Hello cassidyc339,

Thanks for sharing feedback about your most recent stay with us. We offer a simple and engaging place to rest. I am sorry that we missed the mark this time. Your review was made known to the team, and I'm confident improvements will be made to deliver complete guest satisfaction.

In line with this, do know that I sent a private message to further reach out to you. Despite the setbacks mentioned in your review, I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.

Best,

Ronald R.
Case Manager
IHGService

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