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All reviews luggage bench basil leaf looked brand new breakfast bar front desk sparkling clean would stay here again breakfast staff spacious rooms spent one night star hotel beautiful hotel a great place to stay lots of parking top floor easy access stayed nights
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Reviewed October 11, 2020

The staff was very friendly and welcoming, the two gentlemen serving breakfast were a breath of fresh air, great way to start the day. The room was very spacious, clean and well laid out. To bad the shower was not very good, not a great start to the day and our toilet was backing up and the front desk didn't show much interest. I would recommend staying on the top floor so no one is above you.

Room tip: Choose the top floor, no one above you.
Date of stay: October 2020
    • Value
    • Location
    • Service
Thank KimJackC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHG Service, Owner at Holiday Inn Express & Suites Kelowna - East, responded to this reviewResponded October 25, 2020

Hi KimJackC,

Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments regarding the shower, toilet condition, and front desk service. I understand your dismay and I am sorry. This is not the frictionless experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end.

I appreciate you as our guest and I still hope you would give us another chance in the future.

Orlando A.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 5, 2020 via mobile

Excellent bran new hotel with beautiful decoration and friendly staff at any place. At reception : Manmeet and Mickey were so helpful to us.
Rooms are spacious , clean, and very quiet at any time .
No matter the COVID current situation they follow all the protocol of sanitation and still offering a nice breakfast .
At the restaurant the staff was so friendly and professional as well .
We also enjoyed the swimming pool and jacuzzi.
Highly recommend this nice hotel

Date of stay: October 2020
Thank TAB2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 13, 2020

We have spent 6 nights at the hotel.
The room was big, very clean, and with a lot of natural light.
The staff at the front desk are friendly and wear face masks.
You have 2 options for breakfast - in the dining area and
you can get a tray and take the food to your room.
Wi-Fi is fast, and parking is free.
The gym is excellent, big and with sanitizers and wipes.

Date of stay: September 2020
    • Rooms
    • Cleanliness
    • Service
Thank gathdd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 11, 2020 via mobile

Stayed two nights on a short holiday trip. Arrival receptionist, the assistant manager, was very friendly and knowledgeable. Property is new and is well designed. Our room was larger than expected with a very comfortable king size bed. Spotlessly clean everywhere. The spa/hot tub was fine the first day but uncomfortably cold after that. Air conditioning in room was quite noisy and either kept the room freezing or too hot...the compressor never kicked it automatically. Breakfast the second day was a disaster...very little food. They blamed their supplier. No excuse for a hotel to run low on food when it is included in the price. We felt there should have been a refund or other compensation offered considering the high room rate of $180/night for a Holiday Inn Express.

Date of stay: September 2020
Trip type: Travelled with family
1  Thank LHRLHR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHG Service, Owner at Holiday Inn Express & Suites Kelowna - East, responded to this reviewResponded September 26, 2020

Hi LHRLHR,

Thank you for taking your time to write a review because this is one of the ways that let us know where we need to improve. We are thrilled to hear your kind words about our staff and the spotlessly clean rooms. Your comments about the room air conditioning unit, the hot tub and the breakfast will not go unnoticed as I have shared them with our management teams, so they can check on lapses that need additional attention.

Again, thanks for staying with us. We welcome the opportunity to provide you with a stay better than your last.

Sincerely,

Connie D
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 2, 2020

We had the pleasure of staying at this Holiday Inn twice this summer, from July 12-17 and July 29-31. Both times the staff went out of their way to provide great service. The first time we were checked in by Anil and Jason, and met Ignacio the next day.
During our 2nd visit, Ignacio checked us in, and we met Sebastian and Dixon the following shift. All the above named individuals, including the breakfast staff (and I'm sorry that I do not have their names), were outstanding. I would stay here again in a heartbeat. Thank you all for your friendly service.

Date of stay: July 2020
    • Location
    • Cleanliness
    • Service
Thank AS1315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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