We are sorry to hear about your disappointing visit to our bike rental station. We do our best to provide the best service possible and accommodate everyone; Unfortunately, we seem to have fallen short on your visit.
Due to COVID-19 we are forced to work under stricter rules and regulations as prescribed by WorksafeBC, Health Canada, the B.C. government and other governing bodies. This means that due to limitations put upon us, we have had to operate differently this year. As is mentioned on the front page of our website we are operating with a limited fleet of kids and adult bikes, no tandems and are unable to have a concession stand. This limitation in combination with your unreserved visit on the busiest day so far, meant that we were out of kids bikes. Our voicemail indicates that reservations can be made on our website, or if you had left a voicemail the day before, it would have allowed us to call you back and inform you of the availability of bicycles and the reservation process.
Furthermore, we have spoken with the employee involved, who has many years experience in the hospitality field and extensive experience as a public speaker for audiences of all ages. He has explained his point of view and has apologized to you in a direct message to let It be known it was not his intention to offend you. Everyone is free to do as they please while in the parking lot, but once you enter our roped of areas it is like entering the doors of our business and we carry the responsibility of enforcing all the COVID-19 related rules and Guidelines. If our staff does not enforce these rules, we risk facing fines or being shut down. The employee did what was asked of him by enforcing those rules on your visit. He has made an apology to both us and yourself that if you took his wording as offensive, he did not mean it to be offensive.
Although we were unable to help you with a bike rental, we offered a place to sit and wait in case bikes became available and explained what you could see if you chose to hike. We apologize for the perceived hostility by our staff, but we must continue to enforce the COVID-19 rules in order to keep everyone safe.
We are a family business and value the importance of a great day out with your family. If you are ever concerned with anything including the treatment by a staff member, we always have one of our family members on site to assist your family. (or send an email which are all handled by a family member as well.)
Hopefully on your next visit we can provide you with bikes and a more positive experience.
Kind regards,
Myra Canyon Bicycle Rentals and Tours Inc.