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Manon H

Reservations, check in, extending stay by one day, check out - All done seamlessly

5.0 of 5 bubblesReviewed Apr 29, 2019
We stayed at the hotel for three days around Easter and our experience was very positive. The room was clean and big, service was prompt and professional. Use of the pool was also appreciated. We would highly recommend it!
Date of stay: April 2019
Room Tip: Closeness to airport is an added bonus and access to downtown is easy. Room was facing North, was...
Trip type: Travelled with family
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SvitlanaShkyn, Group Reservations Manager at Four Points by Sheraton Kelowna Airport, responded to this review
Responded May 1, 2019
Dear Manon,

Thank you for taking the time to write a feedback. I was pleased to learn that you enjoyed every aspect of your stay with us! Providing the highest level of hospitality is our number one priority.

I look forward to serving you on your next trip to Kelowna.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed April 23, 2019 via mobile

We usually have a good stay at the four points. Very convenient to the airport if you’re flying out of Kelowna. A little costly and dirty to keep your car there but overall I would go back. The problem was that one of my children got a rash from the pool which was upsetting as it ruined the beginning of her vacation in Mexico. They did test and vacate the pool which was good but when we let them know, they did not seem to care.

Date of stay: March 2019
Trip type: Travelled with family
Thank RobT785
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SvitlanaShkyn, Front Office Supervisor at Four Points by Sheraton Kelowna Airport, responded to this reviewResponded April 24, 2019

Dear Rob ,

Thank you for your stay with us and we appreciate you taking the time to write to this review to inform of the issue during your stay. We take all of our feedback seriously and I apologize that our follow up was not done in a more timely manner. Regarding your experience using our pool, I’m sorry that your child suffered a skin reaction after using our pool and that it put a damper on the beginning of your vacation. I agree, that’s not an ideal way to start your trip. After speaking with our Pool Maintenance Manager, I’ve been assured that the chemicals in our pool were at normal and safe levels on the date of your stay as we check the balances on a regular basis. If our front office team conveyed an attitude that says “we don’t care” in any way, I sincerely apologize as that is never our intention. I hope this experience doesn’t deter you from visiting us, because we certainly hope you decide to stay with us again in the near future so we have an opportunity to redeem ourselves.

We look forward to seeing you again soon!

Sincerely,

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Reviewed April 22, 2019 via mobile

The hotel is close to the airport (a 5 min walk and they provide a shuttle, although the phone number posted for the shuttle at the airport is wrong and should be updated) and takes away the hassle of getting to and from the hotel when you are already tired of flying. The lobby is welcoming with high ceilings, a great pub/restaurant that is reasonably priced and a convenience shop that has all the necessary items you might have forgotton to pack or to satisfy your sweet tooth.
This is the same area where they provide free coffee and tea 24 hours a day which is an awesome amenity for bleary-eyed travellers.
Service was friendly and the beds and pillows comfortable. The shower was great. Would stay here again.

Date of stay: April 2019
Trip type: Travelled as a couple
1  Thank SOLTATIO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 17, 2019 via mobile

I’ve had the chance to cray here many times and it’s always been great. Location is very close to airport, which is great if your flight leaves early or gets in late, the rooms are super clean, service is good and the price is great value. I would definitely recommend.

Date of stay: April 2019
Trip type: Travelled on business
Thank craigk506
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SvitlanaShkyn, Front Office Supervisor at Four Points by Sheraton Kelowna Airport, responded to this reviewResponded April 18, 2019

Thank you for such a great feedback!
It is always a pleasure to have such a loyal guest and meet your expectations.
We hope you will have a lot of breathtaking trips and we will have the opportunity to serve you again!

We will share your feedback with our team.

Thank you again and Happy Easter!

Svitlana

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Reviewed April 14, 2019 via mobile

Beautiful and clean, the staff is above and beyond helpful. The restaurant is great. Be sure to try it. We chose to park our vehicle there while we flew out for a week. It was cheaper than airport parking! We grabbed complimentary coffees on our way out.

Date of stay: March 2019
Trip type: Travelled as a couple
Thank Kaylee K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SvitlanaShkyn, Front Office Supervisor at Four Points by Sheraton Kelowna Airport, responded to this reviewResponded April 18, 2019

Dear Kaylee,

Thank you for your feedback! Our team strives to provide consistent services and I am glad we have met your expectations.
We have shared your feedback with our team to keep them motivated!

Hope to serve you again whenever your trips bring you back to Kelowna.

Regards,
Svitlana

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Reviewed April 12, 2019 via mobile

The Four Points by Sheraton at Kelowna Airport was the best way to unwind and rest after a flight from Australia. The free shuttle to and from the hotel was very welcoming, the driver made me feel at home, as did the reception staff and concierge staff.
The facilities of a heated pool and gym were put to use and were in a clean and tidy condition.
The restaurant was of a high Sheraton standard. The waiting staff were friendly and ever present if required and their suggestions were impeccable when the meals came out.
Breakfast, was also a high standard meal and again I was impressed with the waiting staffs smiles and customer service.
The shuttle back to my resort pickup point at Kelowna Airport with all my gear arrived ahead of time and was a seamless operation.
Four Points by Sheraton at Kelowna Airport gets my tick of approval for access to the airport and Kelowna for shopping and banking, before starting your big ski trip.

Date of stay: March 2019
Trip type: Travelled solo
1  Thank 31vincer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SvitlanaShkyn, Front Office Supervisor at Four Points by Sheraton Kelowna Airport, responded to this reviewResponded April 18, 2019

Dear Vince,

I was very pleased to hear how much you enjoyed your stay with us. I would like to thank you for letting us know how impressed you were with the service you received.
I have shared your feedback with the hotel team.
We also have a breakfast package rate, which is something you might want to consider for next Ski season.

Feel free to contact myself directly at svitlana.shkyn@fourpointskelowna.com or use a Marriott Bonvoy App to arrange you future accommodations with us.

It will be a pleasure to serve you again whenever your trips bring you back to Kelowna!

Regards,
Svitlana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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