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Reviews (616)
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All reviewschurch streetolder hoteldowntown nanaimoharbour viewparking lot isqueen bedgreat viewfront desk staffcentral locationone night stayvancouver islandworcestertheatreferryvictoriabcshampoo
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Reviewed September 19, 2011

A friend booked my hotel room as a birthday surprise to visit a friend in the area.
After arriving and having a room not ready i waited for a while until one was available.
The room was good, no complaints there really. But because the room wasn't ready they ended up giving me the wrong room and i had to move the second day. No apologies for their error.
The staff were rude and almost laughing about the situation. I don't really understand how someone in this industry could be so rude to a customer.
Unfortunately the billing and costa were all over the place. My credit card was charged, my friends card was double charged. Also because it was the weekend, an owner or manager wasn't available to help me. The staff were incredibly unhelpful and not very understanding of the situation. So once i got home my friend and i had to deal with the matter via the telephone.
It was a pretty terrible experience. I would not stay there again, hopefully if you have stayed here you had better luck then i did.

  • Stayed: December 2010, travelled solo
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2  Thank OceanMonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this reviewResponded September 22, 2011

Thank you for letting us know about your experience. You indicated that you stayed here 10 months ago in December 2010. Unfortunately without your name and dates of occupancy I am not able to look into this matter at this late date. We normally keep a front desk log book for each day therefore I wish I had known about your experience previously. We strive to ensure that all of our guests have a great experience but it appears that we may not have met your expectations. My apologies at this late date. Hopefully you will use us again so that we can have the opportunity to regain your confidence.

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Reviewed September 14, 2011

My husband and I recently spent a pleasant night at the Dorchester while visiting our daughter in Nanaimo. Initially we were given a tiny, but cozy room, with a single queen bed on the first floor. However, after speaking with our daughter, we all decided it might be fun to have her stay with us as well. The front desk staff was extremely friendly and helpful in relocating us to a larger room with 2 queens for a nominal ten dollar fee. The room and beds were extremely comfortable. The hotel itself has some historic charm, and is beautifully located across from the waterfront, on a street with multiple cafes and window shopping. Our daughter is studying in Nanaimo, and I will definitely plan my next trip to include the Dorchester.

  • Stayed: August 2011, travelled with family
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1  Thank heidi l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this reviewResponded September 15, 2011

Thank you for sharing your experience. It is gratifying to see that our staff takes such good care of our guests. We look forward to your next visit.

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Reviewed September 13, 2011

I've stayed at the Dorchester a lot on business. It's an older hotel but it has lots of character and I like that. The rooms are decorated really nicely and modern, quite small but quite lovely. I always enjoy staying there and would definitely recommend it. It's in the nicest area of Nanaimo as far as shopping in the quaint town (not box stores) and restaurants. There's a restaurant in the hotel but with the Modern Cafe across the street, I'd go there if it's open. If you want to stay downtown, you have two choices. This and the Coast. I prefer the dorchester for the character and the price. For more generic and pricey, go to the coast.

  • Stayed: May 2011, travelled on business
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Thank rubytuesday16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this reviewResponded September 15, 2011

Thank you for letting us know that your experience at our hotel was and continues to be up to your expectations and satisfaction. My staff look at the Trip Advisor site regularly and we appreciate your feedback and knowing that our "ICARE" program is working.

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Reviewed September 6, 2011

We stayed for a night for a quick getaway and really enjoyed the central location in Nanaimo Old Quarter and the quality of the room. Small, yes... but very comfortable (and the beds are not hard at all!). The staff very friendly.. and you can get an inexpensive breakfast in the hotel restaurant in the morning. We totally loved the roof-top deck that is not mentioned in the amenities for the hotel...very nice to sit outside on a warm evening and enjoy the scenery. We feel the earlier negative reviews are totally unwarranted and wanted to say as much. Don't hesitate to book here for your stay in Nanaimo!

  • Stayed: September 2011, travelled as a couple
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Thank DodgeCityGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this reviewResponded September 8, 2011

It's wonderful to hear that your experience was comfortable and friendly. Thank you for your comments and sharing your observations with others. It shows that all of our staff have been trained in the Best Western "ICARE" program to ensure that our guests receive a superior experience. We look forward to being of service to you on your next visit. Thank you again.

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Reviewed September 3, 2011

This is probably the nicest Best Western I've stayed at. Great location and modern rooms with a historic flare. I stayed in a Harbor view room and it was a great size with beautiful view. Quiet rooms and only a 5 minute walk to the water. Plus right in a cute shopping area with cafe's restaurants and lots to do.

  • Stayed: September 2011
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Thank Cgyguy30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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