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“Family room great, comfy and clean”

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Best Western Dorchester Hotel
Ranked #6 of 18 Hotels in Nanaimo
GreenLeadersBronze level
Reviewed 19 February 2012

We just spent the weekend at the Dorchester, and it was very enjoyable from check in through to check out! We got a family room which had two double beds in the room and a sofa bed in the living room. We have a 5 year old, so it was great to have the separate room, and there was a walk-through closet between the bedroom and living room which really helped with any noise. The only down-side was that the beds were all doubles and my husband and i need a queen. However he happened to have flu all weekend so we appreciated the sofa bed and it all worked out.
Becasue my husband had flu, we ended up eating in the hotel three times (two breakfasts and a dinner) and all were excellent for the price. Nothing fancy, but the roast beef buffet on Saturday was quite delicious. Desserts were so-so, but for $14.95 for adults, free for 5 year olds, we weren't complaining :) Breakfasts were standard fare, but good.
The staff were all friendly the room was clean and spacious. Beds were very comfy. Over all a good experince, even with a sick hubby!

Room Tip: can hear the float panes taking off if you have a room at the ocean-side. THey start at 7:30 am, bu...
  • Stayed: February 2012, travelled with family
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Thank finedinerBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this reviewResponded 21 February 2012

Thank you so much for sharing your experience with others. I'm glad to hear that your stay was satisfactory and up to your expectations. We strive to ensure that all of our guests have a great experience.

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463 - 469 of 555 reviews

Reviewed 3 February 2012

I recently stayed at this hotel for a business trip and couldn't have been more pleasantly surprised. The lobby in beautiful, my room looking over the water was just amazing and most importantly clean. The bed was comfy and the hotel was quiet.
I can foresee a concern for some because it was above a road with a bus route and being so close to the water, around 7 am I started to hear a lot of traffic and the planes taking off from the water. So if you were planning on trying to sleep in that would have been annoying, but I had to get up early so it didn't bother me.
The breakfast the next morning in their restaurant was very good with the highlight being the farm fresh eggs. The service was excellent as well.

  • Stayed: February 2012
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Thank LisaG1216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this reviewResponded 10 February 2012

Thank you for taking the time to let us know about your recent stay at this hotel. I'm glad to hear that our valued staff made your experience a good one and up to your expectations. Although the hotel dates back more that 100 years and comes with the challenges and charms of a bygone era, the ownership constantly upgrades the hotel to meet todays expectations. We hope to see you again on a future visit to our city. Thank You again for letting us know.

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Reviewed 18 January 2012

If I were to stay in Nanaimo again, I would stay here, but only because it seemed to be the best of what is offered in this town. The service was fairly friendly, but they were confused, including the manager. One elevator was out so we waited quite a bit to go to our room.

The room itself was reasonably clean, but the whole hotel felt shabby.

It is however, VERY convenient. There are many shops, coffee places, bookstores, and a few restaurants in a quaint little street right outside the hotel. Out the other entrance takes you to a waterfront promenade.

  • Stayed: August 2011, travelled with family
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1  Thank irving250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2011

We've stayed at the BW Dorchester a couple times when there has been no other choice. The last time we passed through was the same as the first:

We arrive at the hotel around 1am just off the ferry at Duke point. Despite our calling in to say that we are arriving late for reservation, the clerk asks us questions through the locked glass door (on the harbour side) before letting us in, then after letting us in, he goes through a song and dance about the need for security. Gee thanks, am I to take it that my lovely wife and I with our roller luggage and car keys look sketchy at 1am?

Next we get to our room, right next to the ice machine -- despite asking in our advance reservation explicitly for this NOT to be the case. I would not be complaining if we were paying $99, but the price was more like $179. What kind of room do we get for that money you ask? Well it opens right onto the corridor -- no separation -- and is jammed tight with a bed, a desk and a crappy little TV. I doubt there is 3 feet of margin to maneuvre around the bed. You practically have to stand on the bed to get undressed. And if you do that you see the dust and dirt built up on top of the ledges. Yech.

The one thing that I was happy with: the windows open.

Otherwise, not worth it.

  • Stayed: July 2011, travelled on business
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4  Thank Thinkwire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2011

I always enjoy my stay at the Dorchester. The service is friendly, the hotel is clean and in the heart of the historic downtown part of Nanaimo near lots of interesting local shops, restaurants, government offices, theatres, galleries, etc. and not far from the ferry to Vancouver. The restaurant is reasonably priced with good service, good food and a wonderful view of Nanaimo Harbour. Yes, the hotel is not your usual, cookie-cutter hotel but it is a well maintained historic building with modern upgraded rooms. As for the traffic, after business hours there is very little.

  • Stayed: October 2011, travelled with friends
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Thank Beth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2011

I thought the price should have been more like $99. But we paid $ 149 before taxes (or almost $ 200) We were down the hall from some load party that no one seemed to controll, but the breakfast was a great, older building but well kept. Poor parking but close to every thing down town.

Room Tip: Get a room away from the pop machines and on the third or fourth floor
  • Stayed: November 2011, travelled as a couple
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Thank Tecky1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2011

After reading previous rewiews decided to book the most expensive room with a harbour view. Arrived at the hotel about 2 PM after an arduous drive, and was told the room was not ready. Had to wait until 4 PM an hour after the hotel check in time for the room which turned out to be on the 1st floor, literally 10 - 15 feet above a very busy road, and the width of a sidewalk away from the traffic. Complained and couldn't believe it when a staff person came to the room and tried to convince us we had a harbour view which was trees across the street, maybe when they loose thier leaves one might see some water. Then we were told we could move to another hotel which had better rooms. We are seniors and by this time it was 5 PM and we did not want to pack up and move, it had been a long day. On the positive side the staff at the hotel and restauant, other than trying to convince us we had what we paid for, were professional and pleasant. They did discount the room by 10%. The restaurant was excellent.
I have photographs of the road, view and traffic, but was unable to submit them with this review.

  • Stayed: October 2011, travelled as a couple
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2  Thank Bruce B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this reviewResponded 9 November 2011

Hello Bruce, thank you for letting us know about your stay. I have looked into your information and see that you also posted your concerns to guest services at Best Western International. On the date of your stay the hotel was 100% sold out and according to our front desk log book it indicates that your were offered a move to a higher floor (better view) with the same room type, which you declined and therefore a room discount was given. Best Western has closed your file since a move was declined and a discount was given. Thank you for your feedback, we strive to ensure that all of our guests are satisfied with their accommodation.

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Additional Information about Best Western Dorchester Hotel

Address: 70 Church St, Nanaimo, British Columbia V9R 5H4, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Nanaimo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#3 Green Hotel in Nanaimo
Price Range: $134 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Dorchester Hotel 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
The BEST WESTERN Dorchester Nanaimo Hotel is conveniently located in the heart of downtown Nanaimo over looking picturesque Nanaimo Harbour. Our charming heritage boutique-style hotel is decorated in a style that blends old world class with modern conveniences to make your stay at this Nanaimo hotel a comfortable and memorable one! ... more   less 
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Also Known As:
Best Western Nanaimo
Nanaimo Best Western

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