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“Nice Hotel a bit dated very Hard Beds”
Review of Inn at the Quay

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Inn at the Quay
Ranked #1 of 3 Hotels in New Westminster
Reviewed 4 weeks ago

We had a nice room overlooking the river. Well located for central New West and 3-5 minute walk to skytrain station. Restaurant attached and a pub next door which has outdoor seating on the Quay itself. Heating/cooling system is older in room hotel. bit noisy with no wall thermostat. Services are typical of a 3 star hotel. I found the beds REALLY HARD, uncomfortably affect the sleep hard. Its pretty typical of an 80's business hotel and getting close to needing an upgrade. WiFi was decently fast.

Room Tip: Get a river view room if you can
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  • Stayed: October 2017, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank Jazzaferri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 13 of 510 reviews

Reviewed 16 October 2017

We stayed here for four nights. We really enjoyed the water views from the room and took advantage of the balcony overlooking the water-a nice place to relax and have a glass of wine between excursions. Staff were friendly and helpful. The room was comfortable and clean. It could use some paint maintenance touch up and a new lampshade on one lamp but otherwise fine. Taking skytrain to downtown Vancouver was seamless, quick and minutes away. Donald's grocery had every convenience and was also a few minutes walk away. We enjoyed Angelinas restaurant for breakfast just outside the hotel and El Santo for lunch-a few minutes walk to one of the main streets in New Westminster. Very convenient and pleasant hotel. Note there was some construction noise from the project across the street but it did not disburb us.

Stayed: September 2017, travelled as a couple
Thank Traveldogs36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy M, General Manager at Inn at the Quay, responded to this reviewResponded 18 October 2017

Dear Traveldogs36,

thank you for your review and great suggestions for our neighbourhood. We look forward to welcoming you back again soon!

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Reviewed 15 October 2017

We only stayed on night but wished we had more time... the hotel is located right on the water... rooms small but clean and very very nice. Balcony with view of water and boardwalk which runs for a mile at least. Shops, boutiques and market right on the boardwalk. Only one thing which I didn't like...you have to pay for your underground parking even if you stay at the hotel... did not seem right....

  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank leoneleblanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy M, General Manager at Inn at the Quay, responded to this reviewResponded 16 October 2017

We look forward to welcoming you back to the Inn at the Quay again in the near future Leone!

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Reviewed 12 October 2017 via mobile

Positives: view was spectacular and overlooking the water. We watched seals from the patio. Comfortable bed. We were in a king jacuzzi (not in an open area and single occupant tub unfortunate) suite. Central location with food market and restaurants (Mexican, organic, pub fare, higher quality / the boat house although we did not go there to eat and it did not seem busy every time we walked by, old spaghetti factory just a couple blocks away, lunch and breakfast bistro located outside which was very busy). Pier was beautiful but loud at night (although we thought this may have been staff or a party on the second floor patio). Nice walk on the pier and great shops to explore.

Negatives: the unit was dirty - fridge was not cleaned and there was old garbage in the unit (it’s called the honey moon suite and there were wedding materials in the garbage :/ ). If we weren’t exhausted we would have asked for it to be cleaned properly - take the time to ask for this although it should be a given. Dirty bathroom. Construction right outside the lobby. Paddle boat not in operation. Expensive parking (would have been nice to waive the 10$ fee since their is construction on site). Customer service: awful - the ladies (upon check in) at the reception area are unfriendly and not welcoming (this may have been a bad day I’m sure the others are great).

Stayed: October 2017, travelled as a couple
1  Thank K J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy M, General Manager at Inn at the Quay, responded to this reviewResponded 16 October 2017

Dear KJ,

I'm sorry to read that you encountered several problems during your recent stay with us. Please call me directly to discuss further, 604-523-3502.

Thank you,
Kathy MacKerricher, General Manager.

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Reviewed 11 October 2017

I'm a local and we stayed a night as a "date night". The rooms are nice. Our room had a great view! It looked out at the Quay and the river. Room was cozy and clean. Jacuzzi was nice and hot but looked like it could use a clean. . It was very easy to walk to the Quay and the cafes. Just a little further walk and we strolled along all the shops on Columbia St. There is a Boathouse restaurant inside the hotel but we did not eat there. There's many great little restaurants in the neighborhood. We went down the street to a great Greek place.
Overall, a nice place to stay. Clean, very quiet (when we were there), great views, affordable.If one wanted to go shopping, there is a huge mall approx 15-20 mins away. We were just disappointed that the Army and Navy was closed.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank dsato19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy M, General Manager at Inn at the Quay, responded to this reviewResponded 13 October 2017

Thank you for choosing the Inn at the Quay for your recent date night. We are pleased to share with you two more new restaurants are opening within walking distance this year - Kelly O'Bryan's Pub (old Keg restaurant) and Piva Italian Restaurant (Anvil Centre). Also I understand the Army & Navy is closed for renovations - should be interesting to see what they've done!

We look forward to welcoming you back again soon.

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Reviewed 2 October 2017 via mobile

We stayed a couple of nights at the Inn at the Quay. This is a great location with easy access to the skytrain close by, straight into downtown Vancouver via the expo line. The hotel is clean and staff were friendly. Lots of eating options close by too.

Stayed: September 2017, travelled as a couple
Thank Dave M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy M, General Manager at Inn at the Quay, responded to this reviewResponded 4 October 2017

Thank you Dave for your posting!

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Reviewed 2 October 2017 via mobile

The staff was very friendly. The view was great. The parking seem secure - it cost $10 a day and it's connected to hotel. There is a riverside market across the street where you can buy snacks or walk on the boardwalk

Stayed: October 2017, travelled as a couple
Thank Diana T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy M, General Manager at Inn at the Quay, responded to this reviewResponded 4 October 2017

Thank you Diana for your review, we look forward to welcoming you back to the Inn at the Quay in the near future.

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Additional Information about Inn at the Quay

Address: 900 Quayside Dr, New Westminster, British Columbia V3M 6G1, Canada
Region: Canada > British Columbia > New Westminster
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in New Westminster
Price Range: $144 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Inn at the Quay 4*
Number of rooms: 126
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Also Known As:
Inn At The Quay Hotel New Westminster
Hotel At Westminster Quay
At Westminster Quay New

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