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John A
Calgary, Canada

Nice hotel in Rossland BC

3.0 of 5 bubblesReviewed Nov 1, 2022
I love the Prestige hotel and Rossland in general. I stayed here for three months in 2018 for work and again for a week in October 2022 (again for work). I found the hotel clean, the service was attentive and friendly and the food in the restaurant was very good. However, the room was cold. We spoke with the front desk numerous times and the situation did not get any better (we found out that we weren't the only ones who were complaining about the cold). We turned off the cooling system only for it to come back on automatically. This was very frustrating and my wife (who is never cold) found both the room and hallways very cold. I think some work on the heating system needs to be undertaken. I am not sure that I would return to the hotel for this reason alone (I hate being cold).
Date of stay: October 2022
Trip type: Travelled on business
5.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Jesse Steele, General Manager at Prestige Mountain Resort Rossland, responded to this review
Responded Nov 3, 2022
Dear Cdnexpat67,

Thank you for your sharing your review with us and your loyalty to Prestige Rossland. We are happy to hear our hotel is clean with attentive service, which we take value in. We appreciate the feedback on our heating/cooling system as we are constantly trying to improve to find the perfect mixing temperature for our rooms. We hope to have the opportunity to welcome you back again and show our improvements.

Best regards,

Jesse Steele
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (287)
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Reviewed October 17, 2022

We had booked a different motel, but it turned out to be a disaster. I called Prestige, and the person on the other end made my transition seamless. She didn't ask me for a ton of info, but agreed to hold the room anyway, letting us just get on with getting out of our current untenable situation.

Date of stay: October 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jimmyj163
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jesse Steele, General Manager at Prestige Mountain Resort Rossland, responded to this reviewResponded October 18, 2022

Dear Jimmyj163,

Thank you for sharing your kind review. We are happy to hear we were able to help out and you enjoyed your stay. We look forward to welcoming you back on your next trip to Rossland.

Best regards,

Jesse Steele
General Manager

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Reviewed October 5, 2022

This is a average hotel, rooms are clean and staff is friendly, Housekeeping did a good job. Internet is in poor shape. Most of the rooms are on the small side. let staff know that room 224 is not the room that you want. The restaurant is a very good one.

Date of stay: September 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank johngbc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jesse Steele, General Manager at Prestige Mountain Resort Rossland, responded to this reviewResponded October 6, 2022

Dear johngbc,

Thank you for taking the time to share you feedback. We appreciate the comments and will use these to increase the service we have to offer. The town of Rossland is currently upgrading internet infrastructure which has caused internet outages. We hope to have the opportunity to welcome you back and show you the different room types we have available.

Best regards,

Jesse Steele
General Manager

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Reviewed September 16, 2022

I had a great stay in this hotel, very clean and quiet room. their housekeeping was one of the best. the only issue was their internet WiFi system were too slow and couldn't get a good connection during my stay.

Date of stay: September 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank SoheylS2022-09
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jesse Steele, General Manager at Prestige Mountain Resort Rossland, responded to this reviewResponded September 20, 2022

Dear SoheyIS2022-09,

Thank you for you for sharing your nice review with us. We are thrilled to hear you found the hotel clean and quiet. During your stay Shaw was performing upgrades in Rossland, which caused internet connection issues. This has now been resolved. We look forward to welcoming you back again.

Best regards,

Jesse Steele
General Manager

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Reviewed September 1, 2022

The room was very nice and was pet friendly without having a designated pet room, which are usually not as nice as non pet rooms. The restaurant was very good! We enjoyed our stay. They did not have breakfast.

Date of stay: August 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rogersfamily03
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jesse Steele, General Manager at Prestige Mountain Resort Rossland, responded to this reviewResponded September 2, 2022

Dear Rogersfamily03,

We are so thrilled you enjoyed your stay with us. We love dogs and all pets in Rossland and appreciate the feedback. Gabriella's Café is open for breakfast daily for next time. We look forward to welcoming you back for another great stay.

Best regards,

Jesse Steele
General Manager

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Reviewed September 1, 2022

I enjoyed my stay at the Prestige. The room is spacious with a work desk and the shower has plenty of hot water. The room temperature controller actually works! I found the bed comfortable and the selection of pillows allowed me to find a reasonable fit. The restaurant, Gabriella's, provides breakfast, and will pack a bag lunch if asked. The dinner menu is outstanding. If the weather is nice, eat on the deck; the view is lovely and it is much quieter than the main dining room. I enjoyed my stay.

Date of stay: August 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank BoardingPass822767
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jesse Steele, General Manager at Prestige Mountain Resort Rossland, responded to this reviewResponded September 2, 2022

Dear BoardingPass822767,

Thank you for sharing your kind review with us. We are so happy to hear you enjoyed your stay and were able to eat at Gabriella's Restaurant. The mountain views from the hotel and balcony is breathtaking. We look forward to welcoming you back again.

Best regards,

Jesse Steele
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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