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Gail H

Comfy Beds and a great sleep!

5.0 of 5 bubblesReviewed Sep 21, 2023
I have stayed a this property many times and find the staff to be very accommodating and pleasant and professional! Beds are super comfy and I always have a great sleep after a dip in the hot tub! Thank you to the front desk team for a great stay!!
Date of stay: September 2023
Trip type: Travelled with friends
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Jesse Steele, General Manager at Prestige Mountain Resort Rossland, responded to this review
Responded Sep 22, 2023
Dear gaihC475RA,

Thank you for sharing your excellent review with us. We are flattered with your feedback and will be sure to share this with our entire team. We can't wait to welcome you back again!

Best regards,

Jesse Steele
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (288)
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All reviews great hotel coffee shop the main street place to stay onsite restaurant centre of town covered parking rooms are clean ski hill bc canada deck
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6 - 11 of 288 reviews
Reviewed May 22, 2023 via mobile

Good Location, friendly front desk staff. This is one of the better, reasonably priced hotels in the area. The rooms are clean with a nice mountain view. Hot Tub and Sauna in the lower level beside a workout room with a treadmill and free weights.

Room tip: There is covered parking at the back of the hotel - with Camera Surveillance
Date of stay: May 2023
Trip type: Travelled as a couple
Thank Gordtgr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jesse Steele, General Manager at Prestige Mountain Resort Rossland, responded to this reviewResponded May 23, 2023

Dear Gordtgr,

Thank you for taking the time to share your review with us. We are thrilled you found the hotel with mountain views clean and took advantage of our amenities. We look forward to welcoming you back again.

Best regards,

Jesse Steele
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 26, 2023

This is a great hotel with an incredible location! Located on the main street in Rossland, you can walk to everything you need...shopping, restaurants, coffee, grocery. A short car ride to the ski hill makes it ever more perfectly located. Gabriella's onsite restaurant and lounge offers yummy breakfast/coffee options and after ski apps, drinks and dinner. The rooms were spacious, clean and comfortable. We will be back! Thanks for making our trip most enjoyable!

Date of stay: March 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank meganmitsch66
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jesse Steele, General Manager at Prestige Mountain Resort Rossland, responded to this reviewResponded April 3, 2023

Dear Meganmitsch66,

Thank you for sharing your kind review with us. We are happy to hear you enjoyed our stellar location in the hear of Rossland. We look forward to welcoming you back for your next ski vacation and create more memories!

Best regards,

Jesse Steele
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 1, 2022

I love the Prestige hotel and Rossland in general. I stayed here for three months in 2018 for work and again for a week in October 2022 (again for work). I found the hotel clean, the service was attentive and friendly and the food in the restaurant was very good. However, the room was cold. We spoke with the front desk numerous times and the situation did not get any better (we found out that we weren't the only ones who were complaining about the cold). We turned off the cooling system only for it to come back on automatically. This was very frustrating and my wife (who is never cold) found both the room and hallways very cold. I think some work on the heating system needs to be undertaken. I am not sure that I would return to the hotel for this reason alone (I hate being cold).

Date of stay: October 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Cdnexpat67
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jesse Steele, General Manager at Prestige Mountain Resort Rossland, responded to this reviewResponded November 3, 2022

Dear Cdnexpat67,

Thank you for your sharing your review with us and your loyalty to Prestige Rossland. We are happy to hear our hotel is clean with attentive service, which we take value in. We appreciate the feedback on our heating/cooling system as we are constantly trying to improve to find the perfect mixing temperature for our rooms. We hope to have the opportunity to welcome you back again and show our improvements.

Best regards,

Jesse Steele
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 17, 2022

We had booked a different motel, but it turned out to be a disaster. I called Prestige, and the person on the other end made my transition seamless. She didn't ask me for a ton of info, but agreed to hold the room anyway, letting us just get on with getting out of our current untenable situation.

Date of stay: October 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jimmyj163
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jesse Steele, General Manager at Prestige Mountain Resort Rossland, responded to this reviewResponded October 18, 2022

Dear Jimmyj163,

Thank you for sharing your kind review. We are happy to hear we were able to help out and you enjoyed your stay. We look forward to welcoming you back on your next trip to Rossland.

Best regards,

Jesse Steele
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 5, 2022

This is a average hotel, rooms are clean and staff is friendly, Housekeeping did a good job. Internet is in poor shape. Most of the rooms are on the small side. let staff know that room 224 is not the room that you want. The restaurant is a very good one.

Date of stay: September 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank johngbc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jesse Steele, General Manager at Prestige Mountain Resort Rossland, responded to this reviewResponded October 6, 2022

Dear johngbc,

Thank you for taking the time to share you feedback. We appreciate the comments and will use these to increase the service we have to offer. The town of Rossland is currently upgrading internet infrastructure which has caused internet outages. We hope to have the opportunity to welcome you back and show you the different room types we have available.

Best regards,

Jesse Steele
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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