The staff was supper friendly, from the checkin folks to the people that clean the rooms. Customer service was 5 star. We stayed in one of the ocean view suites and there are a few modifications I would suggest if you do any updates on the property. The shower is a bit tiny for a higher end hotel. I would make it a little larger and add a rain shower head and wand. I would also add a microwave to the tv/fridge area. Lastly, I would put a real thermostat on the gas fireplace. It has a funky rocker swtich to turn on /off. when we thought we had turned the fire off before going to bed it would magically turn back on in the middle of the night as the room got colder.