I have to start by saying that I am a decided hotel snob. I expect my hotels to be nicer than my own home and the staff to do everything short of rubbing my toes before I tuck in for the evening. I'm not proud of it, and it is oddly uncharacteristic of me as I'm far from elitist, but there you have it .... Now for the review: I stayed here with my two little girls for a long weekend in February and we had a lovely time. The location is amazing; it is across the street from the train (which we took direct from the airport) and also from the Vancouver Art Gallery. It is within walking distance to almost everywhere in the core. The staff were excellent, especially the bell staff and concierge. I was glad we accepted Matthew's offer for a room tutorial; it was fast and extremely helpful. The hotel was clean and cozy and luxurious. It definitely succeeds at its efforts to make guests feel they are in their own home. Everything from a doorbell at our room, buttons to indicate if we wished not to be disturbed, wonderful lighting options throughout, bathroom marble infloor heating, and opening windows. The Nespresso was a lovely touch, and I was provided with a kettle and selection of tea. We had a junior suite (half price in February!) in which we had a small sofa and chairs but also a full size table and four dining chairs. Wonderful for us to play games and have our meals (which would be great for meetings too). I loved that there was a full ensuite but also a half bath off the living area. A proper door between bedroom and living room allowed my daughters to sleep while I worked in the evenings (and there was a nightlight setting in the ensuite which my daughters loved). Lots of character in the room too - everything from the fabulous old windows to hardware to small architectural detailing, to the textured wall coverings. So much I can't even recall it all (but I do remember the dresser in the walk in closet had the auto close hardware ... those small details make a huge difference). On request the bell staff brought a dvd player, an assortment of dvd's for my kids, and some quick instructions on how to use it all. I had asked for duvets, blankets and pillows for my children (they love to sleep in little "bunny beds" on the floor when we travel), and all of it was in place when we arrived. I loved that the staff, instead of dismantling the bunny beds every day, actually made them all pretty for my daughters before bed. They had a children's "Rosebud" program too which is what decided me on this property. The hotel has that European approach: treat children like small guests, not small monsters. They gave my girls teddy bears and colouring books when we arrived, addressed them by name, engaged with them without bombarding them with questions. We were out in a horrible rainstorm for hours late afternoon one day and arrived to find the staff had left hand written notes of welcome addressed to my girls, with tiny bowls of candy (my girls were amazed I let them eat the candy ... but it was from Yummy Earth - all organic, no synthetic chemcials). They had also supplied child sized robes for my girls (which they LOVED of course) and slippers (aduld sized but my kids didn't mind at all). We made great use of the bathtub (we picked up supplies from Lush on Robson Street as soon as we arrived). We had in room dining a number of times. The meals arrived quickly and were steaming hot. The selection was small but the food was far better than any other room service I've had. The kids menu was great and they even make pureed organic baby food if you're travelling with a really little one! A couple of minor things: there is free wifi in the public areas of the hotel but a $10/day charge to use in room. We were on the 4th floor courtyard side; the courtyard has a lounge (which was not open when we were there so we were not effected) which is at eye level with our windows and which would have dramatically impacted our privacy and which could potentially be quite loud as well. Myself, I'll wait to see what other Tripadvisors say about courtyard noise before booking a courtyard room. The bed was too soft for my taste (but mattresses are very personal and it could have been too hard for others ...). One major issue was that I'd requested the quietest room possible (which was confirmed in writing and even mentioned by staff when I checked in); unfortunately, I was put into a room directly above the Spanish ballroom in which there was a wedding reception into the wee hours of one morning (the ballroom itself is small but beautiful). The music started pounding at 10pm and didn't stop until close to 1am, freaking out my kids and leaving us all exhausted the next day. I have no problem with a hotel hosting events but I believe guests should be informed of events so they can choose whether or not they wish to accept a lot of noise or if they wish to sleep. In my case I had expressly requested a quiet room. Staff I spoke to that evening were very apologetic but completely nonresponsive to my complaints. I spoke with a manager in the wee morning hours and the music stopped within the hour. Another manager called me the next day to speak about it and provided some compensation, and the managing director Steve Halliday called me when we returned home. I believe the hotel understands this is a significant issue for guests and that they are taking steps to ensure this will not happen again. The cafe is small but has wonderful food. The Hawksworth restaurant has excellent food and ambiance but service was uneven. I myself will definitely return to this hotel, whether alone or with my little ones. I give it a five star service rating because even though service fell down a little in some respects, it was more than made up for in other respects. Kudos to Steve Halliday for hiring some excellent people and listening so well to his guests.
- Official Description (provided by the hotel):
- Following its debut in the Roaring ‘20s, the Hotel Georgia came to be known as Vancouver’s most historic and elegant retreat. The opening of Rosewood Hotel Georgia in 2011 has returned Vancouver's most legendary hotel to its place as one of the select hotels worldwide. The hotel reflects timeless elegance, with 156 luxurious guestrooms and suites, Sense, A Rosewood Spa®, Reflections outdoor patio, 1927 Lobby Lounge, 9853 sq feet of function space, a fitness center, 52” indoor saltwater lap pool and Hawksworth restaurant. ... more less
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