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Review of Benz Tours

Benz Tours
Ranked #21 of 39 Transportation in Vancouver
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Attraction details
Owner description: Benz Tours specialize in providing the following services: Vancouver, Victoria, and Whistler One Day Tours; Vancouver, Whistler, Airport shuttle bus services; Convention shuttles; Corporate travel; School groups; YVR Airport & Cruise ship transfers; Hotel Door to Door Pick up Custom transfers & more!
Reviewed May 2, 2017

I use Benz tours very often and they are awesome i get messages if delays and they rectify any issues. It s sea to sky highway one of the most dangerous highways and challenging route.Two of their drivers stand out John and Mark. Mark drove me in a blizzard safely home. John always on time and very friendly. He truly cares about his passengers.

Date of experience: April 2017
1  Thank Hani M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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"fantastic driver"
in 2 reviews
"always on time"
in 2 reviews
in 36 reviews
in 7 reviews
in 2 reviews

54 - 58 of 62 reviews

Reviewed April 24, 2017 via mobile

I sent a message to ask for their office address and to have a little bit of information about them since I live in Whistler and I have never seen any car with their logo and I received no answer. I'm pretty sure they are a scam! They also call themselves Whistler Vans

Date of experience: April 2017
4  Thank Elisa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 20, 2017 via mobile

*Do not make the same mistake we did*
Avoid this company at all costs!!!
Our first time to Vancouver to go Skiing at Whistler :

We booked our shuttle service online at Whistlervan.com / Benz tours it prompts you to book by pick up area. We selected Downtown Vancouver which gives you a drop down list of hotels to choose from.
Since we went into Downtown Vancouver to buy a GoPro for our Ski trip we decided to walk around and have lunch near The Burrard Hotel. So we selected pick up at The Burrard Hotel. We were there at the pick up at about 4:15 and it was scheduled for 4:40pm. My husband called to confirm our pick up location and time. He was told everything was as expected however another clients flight was late so our pick up would be closer to 5pm.
5pm came and went, I was getting anxious and impatient from waiting, especially since we couldn't get through the telephone to anyone at the company. We didn't know what was going on. I began looking up rental car companies in case they didn't show. At 6:15pm my husband received a phone call explaining that we needed to go to Burrard station by the Hyatt Regency that the shuttle was there now. We walked about 9 blocks with our 55lb suitcase full of ski gear and clothes as well as carry on bags to the shuttle. I was especially upset by the drivers demeanor towards us. My husband told the driver how disappointed and unprofessional they had behaved. The driver was argumentative from the start pulling his cellphone out and telling us to look at his schedule. That he was never scheduled to pick us up at The Burrard Hotel. After seeing that we were receiving absolutely no apologies or customer service my husband cursed under his breath as he placed our suite case into the trunk of the shuttle. The driver at that point became quite belligerent with us both and began cursing at us and telling us we could go find another shuttle to get to Whistler and that it made no difference to him whether we used their shuttle service or not. I honestly was uneasy after that incident and would have rather walk and hike all the way to Whistler but being that I'm pregnant that would be a health risk. My husband and I had prepaid for our shuttle and wanted to get out to Whistler so we sucked it up and quietly boarded the shuttle. We made it in one piece after the jolting ride to the mountain. We will never use Benz tours or Whistler vans or any company linked or associated with them ever again and urge to avoid making the same mistake we made.

Date of experience: April 2017
2  Thank Cynthia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 15, 2017 via mobile

I was a bit concerned reading the previous reviews, but had already booked before I found them.

They showed up on time and got us to the airport on time. My experience with these guys was great and we had no issues.

Date of experience: March 2017
3  Thank wake c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed March 9, 2017

This Company does not show up on time, does not back their service. TERRIBLE . Would recommend using ANY OTHER SERVICE

Date of experience: March 2017
3  Thank Nick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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