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“Amazing Customer Service !! ”
Review of Benz Tours

Benz Tours
Ranked #21 of 39 Transportation in Vancouver
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Attraction details
Owner description: Benz Tours specialize in providing the following services: Vancouver, Victoria, and Whistler One Day Tours; Vancouver, Whistler, Airport shuttle bus services; Convention shuttles; Corporate travel; School groups; YVR Airport & Cruise ship transfers; Hotel Door to Door Pick up Custom transfers & more!
Reviewed July 1, 2017 via mobile

My flight had been delayed, and i missed my 10am bus ride from Vancouver to Whistler by a few minutes. Instead of making me wait 2 hours, the company sent my own individual car free of charge. They're pleasant and caring and i'm grateful to be travelling with a company who cares about my well being !!

Great ride

Date of experience: July 2017
1  Thank EndeavoursofPeri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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"fantastic driver"
in 2 reviews
"always on time"
in 2 reviews
"whistler"
in 36 reviews
"yvr"
in 7 reviews
"baggage"
in 2 reviews
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43 - 47 of 62 reviews

Reviewed June 23, 2017

Worst experience ever (and scary). The journey to Whistler was quite nice and the driver was very polite but the way back.....OMG.
The driver arrived 1 hour before the hour we agreed so we had to leave Whistler before we wished. The car was very dirty and the driver was finishing his burger when our journey started. When he finished it, he decided that it would be funny to find some wired videos on Facebook and show them to us (while driving). I just could not believe it when he turned back and gave me his mobile phone to see a 80-90 years old woman doing gymnastics. So dangerous! Then he decided to stop and get some petrol for the car (you arrive 1 hour before the hour we agreed and then you stop as you need petrol!!! Come on guy that's not professional!). We suspect that he didn't stop because of the petrol but because he was still hungry as he came back with a big pack of crisps. Once in the car, he opened the pack of crisps, he put it between his legs and he started to eat the crisps while he was driving with one hand. He dropped some crisps but he thought that he was too hungry so he took them from the floor and ate them instead of looking to the road, no jokes....very very scary. The speed was very high so it didn't help to calm down.
I hope the company takes note and does not use this driver anymore as he dangerous and so so unprofessional.

Date of experience: June 2017
1  Thank JorgeViduka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 6, 2017

I picked this group because they were the cheapest I found online. The driver was very hospitable, but most importantly, when my flight was changed last minute he drove from and to Whistler again just for me after I had missed my booked shuttle time. This is an expensive endeavor for the company, and they did not charge me extra for this.
I cannot comment on their punctuality as I was obviously not a typical scheduled trip, but I am really grateful that they had my back in getting me to Whistler that day, which is really fantastic service.

Date of experience: June 2017
Thank Shari L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 5, 2017 via mobile

I read the reviews after I had already booked and was a little worried they might not show up. However they showed up where they were supposed to and the driver was extremely nice. I would definitely book with them especially because they dropped me off right at my hotel.

Date of experience: June 2017
1  Thank Krstina79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed May 22, 2017

After reading some of the trolls slagging these guys I was a little scared but Johnson was great. Picked us up on time and got us to Whistler direct with no hassle. You cannot beat this price getting to Whistler. One the way back to the Airport again they were right on time and got me to the airport with lots of time to spare. Just note what the traffic is like in Vancouver as these guys cannot control traffic delays. So if you are needing to go somewhere during rush hour give them the time necessary and you will have no issues.

Date of experience: May 2017
Thank dlcloose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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