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Review Highlights
Arrived…just

We’ve booked and used numerous transfer companies in BC and AB in the last 4 years so I do feel... read more

Reviewed April 9, 2024
jetlaggedmum
,
Perth, Australia
via mobile
Erratic driving…

I was terrified the whole way because of speeding, swerving, driver texting and kids vomiting... read more

Reviewed April 7, 2024
Arlenehb2014
,
Hampton, Australia
via mobile
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Reviewed April 10, 2024 via mobile

We’ve booked and used numerous transfer companies in BC and AB in the last 4 years so I do feel that we have some experience with this type of service.

If you want to book a shuttle company and know that you will safely arrive then I highly suggest you book another shuttle provider.

On both occasions with this company a vehicle arrived that barely fit all luggage pieces, this was despite the booking having the number of luggage pieces listed. It was a case of playing Tetris with the luggage bags and bags pressing on seatbelts and requiring clambering over to get around the vehicle.

On one occasion the driver messaged the day before confirming the time being 30 mins earlier than was initially booked, whilst good communication this change in time impacted us and our plans significantly.

On both occasions the driver had a vehicle that did not seem fully road worthy, the suspension was strange and the handling and wheel alignment was off, this contributed to the vehicle bouncing and swerving on the road creating travel sickness from passengers.

On both occasions the driver sped on all parts of the road and concerningly during corners on the Coquihalla highway. The driver was asked multiple times to slow down, this request was only listened to for a short time before speeding resumed and as such even dangerous drifting around corners.

These are just the significant moments that contributed to us feeling unsafe. I urge caution if choosing this company - cheaper doesn’t equal better (and definitely not safer).

Date of experience: April 2024
Thank jetlaggedmum
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 7, 2024 via mobile

I was terrified the whole way because of speeding, swerving, driver texting and kids vomiting because of the erratic driving - it wasn’t even a mountain road! Pleasant and helpful drivers but they need to drive more safely.

Date of experience: April 2024
Thank Arlenehb2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 7, 2024

This was an extremely bad experience, the driver was not only fluctuating in speed but also swerving in and out of the lane! This made not one but two people inside the vehicle throw up, might I add it was on a straight high way. The vehicle was un equipped for the multiple ski bags.

Date of experience: April 2024
Thank Angus L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 6, 2024

Bonjour-Hi!
We recently took the Benz 16 people private shuttle from YVR to Whistler and then from Whistler to YVR. We were 13 adults, all with ski and snowboard gears.

I must say that reading some of the terrible reviews here.., we really hesitated to book with them! But, I sent an email and received a very quick and positive reply from Johnson. Also, happy people rarely post back... so here I am, describing our positive experience!

- our flight was 1 hour ahead of scheduled. One text message and the bus showed up to the airport, with clear pickup location indications --> in 5 minutes <--!!
- we had plenty of space (we took the 16 passengers minibus). You could really be 16 people in it...
- the bus was in good condition...
- the drive was direct and quick... the group was dropped and picked at 2 specific locations in whistler
- the return was completely uneventful, we got to the airport with plenty of time to checkin (pickup up time of 07:30 in Whistler).
- communication is easy and quick thru whatsapp
- if you want a touristic description of the region, ask for Gary!

In summary, it all worked perfectly. My experience says that you can trust Benz Tours!
hope this helps, safe travels,
-jc

Date of experience: December 2023
Thank jean-charles b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 8, 2023

Overall transfer from Vancouver Cruise Terminal to Whistler was smooth after communicating with John a few times on whatsapp re meeting points etc. He included a drive to Stanly Park, Lynn Canyon suspension bridge, Salmon farm and listen to our other needs on our way to Whistler. He was on time, friendly with local knowledge.
Note: van is not the most modern and not a Mercedes, however was comfortable and we were happy to support a small family business. Thank you John for looking after our Family.

Date of experience: October 2023
Thank Maria Lorena D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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