This hotel is a gem. The staff, from the doorman to the checkout agent, are patient and very oriented to providing exceptional service and making a positive impression. Eager to please, professional and efficient, they create an oasis of true service in an industry that often fails to meet expectations.
On arrival, the doorman was quick to open the cab door and welcome us to the hotel. He took charge of removing our belongings from the trunk and had sufficient time to even open my door before I could complete payment of the cab fare. He waited patiently until I was ready to exit the cab and, noting that we had limited luggage, offered assistance with the bags instead of assuming complete control of them.
Next, my check-in went quickly and flawlessly. The agent met me with a welcoming smile as I approached her and appeared to be genuinely pleased that she could settle me into the hotel and answer any questions I might have.
I asked how I might arrange a wake-up call and she quickly took it upon herself to ensure that I need not do anything else. Many other 4 star hotels often provide you with procedures to obtain a wake-up call from your room instead.
The lobby is well-maintained, spacious, and tastefully decorated in warm tones. The elevators are roomy and very efficient. Before you even realise it, the door opens and you're on your floor.
My room was a corner room on the 12th? floor. There was more than enough room (for two) to get comfortable in. Nothing was out of place in the room and there was no evidence that someone had previously stayed here. It was pristine and the air was fresh. The room also had all of the amenities that a traveller might need; and some that are not always found in 4-star accomodation. I chose one of the double beds in the room for the night and found it just a tad firm to my liking. It didn't occur to me to play Goldilocks and try the other bed. I wouldn't be surprised if the other was less firm, though I'm speculating based on overall impressions.
My colleague called me from her room to meet her as we'd decided to have dinner at Prestons, the hotel's restaurant.
On arrival at Prestons, more smiling, friendly faces to greet you and settle you into your table without delay. Prestons looks to be an upscale restaurant. Though well lit, the ambience is welcoming and likely more suitable to a business dinner than a quiet/romantic dinner. That said, I would have no hesitation to celebrate a romantic dinner with my wife. The restaurant is large enough that there are likely quiet corners available.
The service was professional, yet warm. Alisha (forgive the spelling if its wrong) eased my normal reservations about any unfamiliar restaurant immediately. She devoted herself to helping me though my selections of unfamiliar ales and wines, appetizers, mains, and desserts. There was a lot of choice in both appetizers and mains, and ultimately, though regretfully, I could only manage one of each. I was already cursing my next day early evening departure which would deny me the opportunity to sample other delights on the menu. Alisha continued to appear throughout the evening at opportune times, to ensure that the evening would be memorable for not only the quality of the food, but the generosity of her service.
The next morning, I opted for the buffet breakfast instead of the, a la carte. There was ample choice of freshly-prepared American breakfast items (the stick to you stomach fare) and the normal continental items such as croissants, breads, cereals and yogurts. I sampled a little of most items including one smallish almond croissant which was the highlight of breakfast. It was reminiscent of some of the better croissants I've tasted in France.
I'm hopeful that I won't be waiting another 33 years until my next visit to Vancouver as I'd like to revisit this establishment. I heartily recommend this hotel and its restaurant. From my experience, the staff's DNA doesn't permit them to disappoint!
- Official Description (provided by the hotel):
- Welcoming and spacious, the Coast Coal Harbour Hotel by APA is New Urban Style Hotel concept that combines city sophistication with West Coast comfort. It's fresh, it's modern, and it has Vancouver at its doorstep with the best of everything the city has to offer. Places like Stanley Park, Gastown, the Vancouver Art Gallery, Vancouver Convention Centre and the shopping district of Robson Street. The Coast Coal Harbour Hotel by APA is an urban retreat in downtown Vancouver. With 20 storey's boasting 220 modern, spacious guest rooms and all the amenities you've come to expect from Coast Hotels. Each of the guest rooms at our downtown Vancouver hotel features floor-to-ceiling windows, Electric Bidet Seat(TOTO(R) Washlet), 55" flat screen TVs and traditional welcoming origami cranes, a symbol of hospitality. These high quality amenities are signature features of APA Hotel in Japan and unique to APA's Urban Style Hotel concept. Our rooms come with complimentary wireless Internet and a range of modern amenities. You'll also have access to our top-notch fitness center, pool and hot tub-not to mention our signature Prestons Restaurant + Lounge, the perfect spot to drink, dine and dish about your Vancouver experience. A 5,000 square foot ballroom and conference centre includes 20-foot-high north-facing windows accented by coloured glass, creating a bright and airy environment. Private boardrooms, business centre, fully equipped gym with locker room, and a landscaped roof deck with an outdoor lap pool and hot tub have been designed with your comfort in mind. We encourage you to come visit one of the newest hotels in downtown Vancouver. And to enjoy the best that our city has to offer! ... more less
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