We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“A bit dated but on the right track”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Four Seasons Hotel Vancouver
Ranked #16 of 89 Hotels in Vancouver
Certificate of Excellence
GreenLeadersGold level
Victoria, BC
Level Contributor
57 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“A bit dated but on the right track”
Reviewed 24 March 2012

We've stayed here a number of times over the past 10 years. The property has undergone some much needed updating, and the location is fantastic with direct access to the shopping mall. The indoor outdoor pool is another plus, as is the generally well trained and helpful staff. This is an expensive choice of hotel, but for all the reasons stated above it remains a pretty safe bet. (Hint for parents - if you ask nicely they will provide you with mini robes for your kids!)

Room Tip: The higher floor the better for views and quiet.
See more room tips
  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liketospend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kari K, Hotel Manager at Four Seasons Hotel Vancouver, responded to this review, 26 March 2012
Dear lovetospend,

Thank you for taking the time to share your recent experience at Four Seasons Hotel Vancouver, and for your continued loyalty over the past 10 years.

I am so pleased to read that our efforts in keeping a fresh competitive hotel product are being recognized. As a first generation Four Seasons, we value the positive feedback regarding our renovations.

I am delighted that you found our location to be most convenient with the respects to our property being connected to Pacific Centre Mall. It sure does make Christmas shopping in December so much easier!

I would also like to thank you for your “Room Tip” contribution on Trip Advisor as an ‘insider’s tip’ is invaluable.

Lovetospend, once again thank you so much for your comments. We hope to welcome your family and you back to the property again soon.

Kind regards,
Kari Koskela
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

3,082 reviews from our community

Traveller rating
    2,080
    691
    210
    68
    33
See reviews for
736
940
114
974
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (587)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
seattle, wa
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 March 2012

This hotel is definitely older than what I like normally, but everything is in really good condition and the room/bathrooms are clean. I've stayed here several times before and it has been consistently clean and comfortable. The staff of course is top notch - these are people that are very professional and caring/kind without coming across fake. This time, I was close to checking out Rosewood Hotel Georgia, but in the end decided to go with what I know - great service and consistency. I love the L'Occitane products and love that they provide real q-tips, not the fake q-tips w/not much swab at the ends.

Seems like every time I stay here though, I always get the same view and maybe same room. The 'city view' I get is of some sort of not pretty roof top, so maybe ask for a decent view even though they say you are getting a 'city view.' The location of the hotel is excellent for any downtown shopping, and any other area in Vancouver is only a short cab trip away.

It is small pet friendly and treat our dog very well. Upon arrival they always have a big doggie bed ready for him, along with biscuits and a fiji water! He appreciates it greatly.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dubupak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kari K, Hotel Manager at Four Seasons Hotel Vancouver, responded to this review, 22 March 2012
Dear Dubupak,

Thank you for reviewing us on Trip Advisor, and for your continued support at Four Seasons Hotel Vancouver.

I am so pleased to read that you think our colleagues is top notched – I agree! You know it is their unwavering dedication to hospitality that is truly the backbone of our business. Without their efforts we would not have the reputation we do today. I will be pleased to share your note with them.

I am delighted to learn that you appreciate the little touches we do in our rooms, such as the q-tips and the in L’Occitane en Provence body products – small things, but big impact.

Dubupak, thank you once again for your candid note. We appreciate your patronage and hope to have the privilege and pleasure of having you back with your dog for future visits – we’ll keep the Fiji slightly chilled.

Kind regards,
Kari Koskela
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
44 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 19 March 2012

Stayed at this hotel last week. Old property not up to Four Seasons standards, especially compared to Four Seasons Seattle which was impeccable. Room was ok, bathroom nothing special. My wife saw a mouse in the kids game room and brought it to the attention of the staff. They called in an "engineer" who set up a trap. Not something you want to experience at any price much less 360 CAD per night. The one positive was an indoor pool which was nice. Next time we will stay someplace else. My first bad experience with Four Seasons brand.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jason M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kari K, Hotel Manager at Four Seasons Hotel Vancouver, responded to this review, 28 March 2012
Dear Jason M,

Thank you for sharing your recent experience at Four Seasons Hotel Vancouver. I am terribly disappointed that your visit was less than acceptable and that you have left with a poor impression of us.

We have attempted to reach out to you through telephone, but unfortunately we have so far been unsuccessful.

Mice are certainly not a norm here nor was our immediate response appropriate. Please rest assured that we have taken corrective action in preventing any future reoccurrences. Thank you for you feedback as it enables us to learn about how we can be better in the future. Our efforts are usually extremely well received by our clients from product to service experiences. Obviously in your case we fell far from our mark.

Please rest assured that we will work diligently at improving the overall guest experience and hope that at some point in the future you'll give us another opportunity to try us again. Do not hesitate to contact me directly for any future reservations.

Kind regards,
Kari Koskela
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 17 March 2012

We stayed at the Four Seasons hotel for 3 nights before a trip to Sun Peaks skiing. The hotel is excellently located in down town Vancouver, with direct access to a shopping mall and the Canada Line (train) which goes to the airport.
We were upgraded to a Deluxe Preffered-View Room, which had stunning views of the sunset when we arrived. The room was very spacious, which a very large and comfortable bed, gorgeous bathroom and bath robes I struggled to get out of! Housekeeping were very efficient and helpful, as were all the staff.
The pool and whirlpool were lovely, and the gym equipment looked good (we didn't pack gym clothes!) with coffee and/or flavoured water served available. The business suite provided free internet access and a great printer, which we used to print our boarding passes for our next flight.
All in all we had a great experience and were very happy with our stay - if we have the opportunity to visit Vancouver again we will be back!

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chloe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kari K, Hotel Manager at Four Seasons Hotel Vancouver, responded to this review, 21 March 2012
Dear Chloe S,

Thank you for such a glowing review!

I am delighted to read that we were able to ‘get you right’ on so many levels, which created a positive guest experience. It is comments like these that will inspire our colleagues to continue to deliver a consistent level of high service and go above and beyond for all our guests. I am also please to have learned that you enjoyed the convenience of our location in relations to Pacific Centre Mall and the Canada Rapid Transit Line to Vancouver International Airport. I am also thrilled that you were able to take advantage of our complimentary business center for internet use and printing.

Believe it or not, we are prepared for moments when our guests forget to pack gym wear and want to use our fitness facility. I am pleased to share with you that we do offer a supply of men’s and women’s workout wear.

Thank you for posting several guest room photos on Trip Advisor. I know our online community and us appreciate your contribution.

It was a delight having you with us, and hope to have the privilege and pleasure of having you back for future stays.

Kind regards,
Kari Koskela
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 March 2012

In Vancouver we normally go for two days a nice quick place to stay not very nice i will say but still good service people like us but the good thing is a mall is connected to it so that makes it convienent for people like families and friends

  • Stayed April 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nayal b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kari K, Hotel Manager at Four Seasons Hotel Vancouver, responded to this review, 21 March 2012
Dear nayal b,

Thank you for choosing to stay with us all the way from Thailand! I am so pleased to have read that you enjoyed the convenience of our location in relations to Pacific Centre Mall. Thank you very much for your review, and we hope to have the pleasure of welcoming you back on your visit next to Vancouver.

Kind regards,
Kari Koskela
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 16 March 2012

From the first moment on arrival the staff were exceptionally courteous. The food in the restaurant for breakfast, especially the eggs benedict was really excellent. The rooms are a somewhat dated and old fashioned but very clean and quiet. The suite we had was a combination of 2 rooms and for the price of the upgrade definitely worth it. The location is great, center of town.

Room Tip: We were offered an upgrade to a suite on arrival. Worked out really well.
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TFSCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kari K, Hotel Manager at Four Seasons Hotel Vancouver, responded to this review, 21 March 2012
Dear TFSCalgary,

Thank you for taking the time to share your recent experience at Four Seasons Hotel Vancouver.

I am pleased to have learned that your stay here was made memorable by the efforts of our colleagues. Their unwavering dedication to hospitality truly is the backbone of our business. I am also delighted that you found your eggs benedict at YEW Restaurant + Bar more than satisfactory. I appreciate your feedback in regards to the style of our rooms. Being one of the original properties of our company, we will continue our efforts in providing a competitive product. Thank you for posting a “Room Tip” on Trip Advisor. I know our online community and us appreciate your contribution in regards to upgrading into suites.

Once again thank you for your observations. We welcome the opportunity to have you back to Four Seasons Hotel Vancouver for future stays.

Kind regards,
Kari Koskela
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Canada
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 15 March 2012

I will never stay here again for business. Attended an event and had my wife and two year old son stay with me. Two days after checking out they stated that our two year old son used a pen on one of the pieces of furniture and charged us an additional $1150 to replace the chair. Either put families in rooms where there is some wear and tear expected on furniture, get insurance that covers these sort of events, or make the families aware of the costs from the beginning. I'm a preferred Starwood member but had switched because I liked the location and service during my first few stays at the Four Seasons. This has really soured my experience.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank joshuasmith77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kari K, Hotel Manager at Four Seasons Hotel Vancouver, responded to this review, 16 March 2012
Dear Joshuasmith77,

Thank you for sharing your concerns following your recent visit to Four Seasons Hotel Vancouver. I appreciate you taking the time to speak with Alex Yao, our Guest Services Manager, in regards to the additional charge for the damaged Eames chair.

Rest assured that our housekeeping team worked diligently to restore the leather on the chair but, unfortunately, it was unsalvageable. We can certainly appreciate that this was an unintentional incident and we do understand your disappointment in this unexpected expense.

At Four Seasons Hotel Vancouver, we welcome families and cater to even our youngest guests by offering complimentary cribs, highchairs, strollers, playpens, child-size bathrobes, baby and children toiletries, games and welcome-gifts upon arrival. In addition, we offer year-round, splash-around fun at our pool. During Spring Break, in the summer months and over the Festive Season, our Kids in the City team hosts daily poolside activities such as crafts, face painting and scavenger hunts. The Playzone, a game room fully equipped with the latest and greatest games, is also available during these family times.

Joshuasmith77, please be assured your loyalty and ongoing support of Four Seasons Hotel Vancouver is appreciated, and your feedback is important to us. I hope you understand our position and will continue to allow us the pleasure of welcoming you back to many future stays.

Kind regards,
Kari Koskela
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Vancouver hotels
Downtown
L'Hermitage Hotel
L'Hermitage Hotel
#1 of 89 in Vancouver
5.0 of 5 bubbles 3,649 reviews
Downtown
Fairmont Pacific Rim
Fairmont Pacific Rim
#2 of 89 in Vancouver
5.0 of 5 bubbles 2,842 reviews
Downtown
Rosewood Hotel Georgia
Rosewood Hotel Georgia
#4 of 89 in Vancouver
5.0 of 5 bubbles 1,643 reviews
Show Prices
Show Prices
Show Prices
Downtown
Shangri-La Hotel, Vancouver
Downtown
Fairmont Waterfront
Fairmont Waterfront
#10 of 89 in Vancouver
4.5 of 5 bubbles 3,123 reviews
Downtown
St. Regis Hotel
St. Regis Hotel
#9 of 89 in Vancouver
4.5 of 5 bubbles 2,346 reviews
Show Prices
Show Prices
Show Prices

Been to Four Seasons Hotel Vancouver? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Seasons Hotel Vancouver

Property: Four Seasons Hotel Vancouver
Address: 791 W. Georgia St., Vancouver, British Columbia V6C 2T4, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Vancouver
#8 Business Hotel in Vancouver
#12 Luxury Hotel in Vancouver
#13 Family Hotel in Vancouver
#15 Romantic Hotel in Vancouver
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hotel Vancouver 5*
Number of rooms: 372
Official Description (provided by the hotel):
Rising above Pacific Centre, Four Seasons Hotel Vancouver presents 30 storeys of relaxed urban luxury and thoughtful, experienced care. The natural charms and cosmopolitan airs of downtown Vancouver inform our luxury hotel’s inviting atmosphere. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, DerbySoft Ltd Shanghai HQ Supplier Direct, Travelocity.ca, Hotels.com, TripOnline SA, Cancelon, Evoline ltd and HotelQuickly so you can book your Four Seasons Hotel Vancouver reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
4 Seasons Hotel Vancouver
Four Seasons Vancouver
Vancouver Four Seasons

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing