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“Perfect”

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The Westin Grand, Vancouver
Ranked #30 of 90 Hotels in Vancouver
Certificate of Excellence
Niagara region
Level Contributor
44 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Perfect”
Reviewed 21 March 2012

I was so impressed by this hotel. Despite being in downtown Vancouver, I didn't hear any street noise (I did request a quiet part of the hotel in advance). You are only a few blocks from the skytrain which can take you to the airport and there's a grocery store across the street plus tons of restaurants nearby. The room was very comfortable and spacious plus excellent staff. Everyone smiled and was polite and efficient. I think I am a convert to the Westin chain. I would stay here again.

Room Tip: Ask for a room in a quiet part of the hotel away from the street noise.
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank habsfan93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (413)
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English first
Houston, Tx
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 11 March 2012

I stayed at the Westin Grand in Vancouver last week on a four day getaway. It was my first time in Vancouver and I stayed at the Westin because my friend that I was visiting was already booked there. I am usually a Hilton loyalist, so I haven't stayed at a great many Westins. I was presently surprised.

Without dragging this review out, I will just say that the location for me was perfect. It is within walking distance of great shops and restaurants, as well as public transportation. It is also central to everything that is not within walking distance, so no taxi ride is too expensive.

The room is laid out nicely with a separate sleeping and lounging area. The queen room wasn't huge, but the space was very wisely utilized. The bed was extremely comfortable.

The hotel itself was spotless and the staff were very friendly. I was able to book the room for less than $200/ night. For the quality of the room, the location of the hotel, and the fact that it is located in a large, beautiful North American destination city, I felt the rate was very reasonable.

I would return to this hotel in the future without hesitation.

Room Tip: I stayed on the 21st floor and the noise level was minimal and the view was very nice.
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  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank michael77092
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vineyard Haven, Massachusetts
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 March 2012

We got in very late due to flight delays, and were greeted by friendly staff on ground floor lobby. Desk manager was also friendly and efficient. Hidden was fortunately open until midnight, so able to have dinner before crashing. Room was a corner suite, living room with pull-out couch for our son. Clean, updated. Kitchenette was a plus with microwave and toaster, and dishwasher. Housekeeping was immaculate, and unobtrusive. Within walking distance of 2 Starbucks and many great restaurants.
We had rented a car and have to say parking at $26 a night was a bit pricey, but garage secure and able to get in and out without any issues any time of day or night. 24 hour staff on ground level added an extra level of security/safety.
We booked through Hotels.com and got a great deal compared to going on the Westin website to make the reservation.
Cons: Experience at Hidden (the hotel restaurant) was inconsistent. Best meal was breakfast with great wait staff and delicious food. Dinner menu limited and we had a terrible experience second night we ate there (see my review for Hidden). Also, it would have been nice to have coffee in lobby in the morning, as most Westin and W Hotels have this as a perk. Fortunately there were 2 Starbucks across the street, but would have been nice to stay inside for this.

Room Tip: Corner suites are roomy, nice having the extra pull-out bed.
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank swifty783mass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mitcfaw, Manager at The Westin Grand, Vancouver, responded to this review, 2 April 2012
Dear swifty783mass,

Thank you for staying with us and sharing your review! We appreciate the comments and are glad to see that you and your family had an enjoyable stay. However, please accept our apologies for the inconsistencies with your experience at Hidden. We have shared your comments with the team and will ensure they are followed up on. We hope we can welcome you and your family back again soon!

Stay well,
The Westin Grand Guest Experience Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scarsdale, New York
Level Contributor
363 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 6 March 2012

We made our reservations months before our trip and specifically asked for a room with a view and we were told they would make that recommendation. However, we were given a room on the lowest floor! While the room was adequate, it was pretty cramped and our daughter slept in an adjoining room with a pull-out sofabed. The problem was the "suite" was so tiny that we had to be careful not to trip over each other. Had we been told at the time we made our reservation that we could have had a higher floor and a larger room, if we were willing to pay an additional $20 to $50 dollars a night, we might have considered the possibility or sought out another hotel. On the positive side, the staff was helpful and the room service was incredibly fast and reasonable.

Room Tip: If you are willing to pay more the higher floors have balconies and more spacious rooms
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Arthur G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mitcfaw, Manager at The Westin Grand, Vancouver, responded to this review, 2 April 2012
Dear Arthur G,

Thank you for taking the time to share your review! We are glad to see that you enjoyed your room service and that our associates were helpful. Thank you for sharing the picture of your breakfast at Hidden as well! We're sorry to hear that your suite layout wasn't ideal for your family. On your next visit, please allow our in-house reservations department (604.602.1999) to assist you and more carefully explain the different suite options to help you make the best decision. We look forward to your next visit!

Stay well,
The Westin Grand Guest Experience Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 March 2012

This hotel is right on Robson Street towards the Yaletown section of town.. Great location to get anywhere in the downtown area, especially when you're walking. Breakfast in the 'Hidden' lounge/restaurant was very tasty. Rooms are large, beds are awesome.

Everyone is very friendly and helpful. I'd stay here again any time !

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BfromKtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mitcfaw, Manager at The Westin Grand, Vancouver, responded to this review, 2 April 2012
Dear BfromKTown,

Thank you for staying with us and taking the time to share your review. We're glad to hear that you enjoyed our location and were able to sample our new menu at Hidden! We hope we can welcome you back soon!

Stay well,
The Westin Grand Guest Experience Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 29 February 2012

This hotel is one of my go-to spots for business travel in the Vancouver area. The rooms are large, spacious and you get a separate living/work space (which is great for ordering room service and working in the evenings).
The good:
Big rooms, pretty well updated
Location - lots of good takeout spots in walking distance
Good Wifi
Nice and quiet
Great views from room
The bad:
Long wait for elevator at peak times (only 2 elevators!)
Room service menu is lacking (and the food isn't the greatest)

Room Tip: I like to book a deluxe corner suite as it offers me the best room to work in and has a great view
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SKim78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 February 2012

We just came back from a 3-night stay here for a large gathering of family and friends. The hotel is wonderfully convenient to just about everything and served as a great jumping off spot for everyone. We really appreciated all the little touches that made our stay particularly accommodating- umbrellas for guests to use, friendly staff, suggestions for places where we could stay out drinking later in the evening (their bar closes at 11 on weeknights), etc. One reviewer gave a poor review to the continental breakfast, but I have to say we were pretty satisfied with the offering of several types of breads, danishes and bagels, fruit, smoked salmon, yogurt, granola, etc. They offer a nice hot breakfast in the restaurant as well, if you're not up to venturing out for local offerings (of which there are many). There is also a market located within 1/2 block. We stayed in an executive suite on the 30th floor and the room was exceptionally quiet and had incredible views. Compared to other hotel chains, and even within the Westin family, we found this hotel to not only meet but exceed our expectations.

Room Tip: If you can swing it, I would definitely recommend going higher up and selecting an executive suite i...
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CO_sojourner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Grand, Vancouver

Property: The Westin Grand, Vancouver
Address: 433 Robson Street, Vancouver, British Columbia V6B 6L9, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > Robson Street
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Luxury Hotel in Vancouver
#24 Business Hotel in Vancouver
#26 Romantic Hotel in Vancouver
#32 Family Hotel in Vancouver
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Grand, Vancouver 4*
Number of rooms: 206
Official Description (provided by the hotel):
Located in the heart of one of British Columbia's most exciting cities, the all-suite Westin Grand, Vancouver boasts easy access to all of the city's best shopping, restaurants and attractions. ... more   less 
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Also Known As:
Westin Grand Vancouver Hotel Vancouver
Westin Vancouver
Vancouver Westin

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